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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker

AWS Machine Learning

In our entire partnership, AWS has set the bar on customer obsession and delivering results—working with us the whole way to realize promised benefits.” – Keshav Kumar, Head of Engineering at BigBasket. About the Authors Santosh Waddi is a Principal Engineer at BigBasket, brings over a decade of expertise in solving AI challenges.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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How Patsnap used GPT-2 inference on Amazon SageMaker with low latency and cost

AWS Machine Learning

This blog post was co-authored, and includes an introduction, by Zilong Bai, senior natural language processing engineer at Patsnap. They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. get_caller_identity()['Account'] region = boto3.Session().region_name

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3 Things Make or Break your Conversational AI Experience

SmartAction

It’s also why these same transcription-based engines like a Google or Amazon don’t deliver a good enough customer experience at the contact center level, because they are now 50% less accurate. And, if that wasn’t bad enough, it adds noise. This is why conversational AI over telephony is a really difficult challenge.

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How to Improve Digital Customer Experience in Banking

REVE Chat Blog

A chatbot is the best channel banks can use to automate their simple and routine tasks (knowing account balance, outstanding credit card amount, how to change the address, etc.) In-app chatbots can access user account details and provide completely personalized information and help or even financial advice based on data. .

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Large-scale feature engineering with sensitive data protection using AWS Glue interactive sessions and Amazon SageMaker Studio

AWS Machine Learning

As data is growing at an exponential rate, organizations are looking to set up an integrated, cost-effective, and performant data platform in order to preprocess data, perform feature engineering, and build, train, and operationalize ML models at scale. In this post, we demonstrate how to implement this solution.

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Leveraging Big Data to Fine Tune Customer Experiences

Avaya

Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. To effectively apply your data, you must first determine what you wish to achieve with your data in the first place.