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Best Practices to Maintain Call Compliance

Calltools

All contact centers should adhere to regulations that advocate data protection and ethical calling practices. Learn some best practices to maintain call compliance in your center below. . The above call compliance regulations apply to both residential landline and wireless numbers. . TCPA and DNC Compliance. government.

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Customer Experience Best Practices: Thoughts on Mobile Design

PeopleMetrics

Customer Experience Best Practices: Remember Context. Examples include getting driving directions, checking account balances, or confirming that actor was in that movie I saw. And subject to wireless connectivity. Customer Experience Best Practice: Removing Friction. Want more best practices?

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Continuous Improvement for Telemarketing Programs is Golden

Quality Contact Solutions

During one evaluation, I found that we were not dialing wireless numbers. We presented our findings to the client and were able to do a trial run on wireless dialing. The trial was such a huge success that currently about 35-40% of our dialing for this particular program is now wireless numbers.

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Telemarketing Laws: The Good, Bad, and Ugly

Quality Contact Solutions

To make a sales call to a wireless or VoIP phone number using an ATDS, Prior Express Written Consent (PEWC) is required. Granted, this is not necessarily a telemarketing law but more like a best practice. There are a few areas that companies seem to struggle with regarding telemarketing laws.

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Talkdesk Infrastructure Security

Talkdesk

Cloud Security Talkdesk monitors AWS accounts for cloud infrastructure security risks, such as S3 buckets, IAM keys, network access control lists and security groups. Encryption Encryption is an important part of Talkdesk’s security strategy, and it’s used as best practices for data in transit and at rest.

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The 6 Most Outdated Myths About Outsourced Customer Service

Vcaretec

These are myths that have been propagated for decades - you’ve likely heard many of them before - and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care. We’re about to break down the six biggest myths in outsourced customer service for you. We will lose skill-set in the department!”

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How to Improve Your Business’ Online Customer Service

Nicereply

the best ways to contact the company. Here’s a great example of a FAQ page from Virgin Plus, a prepaid and postpaid wireless service company in Canada: Source. But there are best practices you can follow from other companies. Here are some of the other things your FAQ section should include: how to use your product.