ChurnZero

MARCH 10, 2023

Write an email welcoming a new point of contact for your account [account/business type, contact details]. Prompt examples: Competitor battle card – Provide a 500-word competitive analysis on X company that includes the products they build, who they sell to, and how they are different from [our own company].

Scripts 98

Scripts Accountability Feedback Marketing 98

AWS Machine Learning

JUNE 16, 2023

Through the collection, correlation and analysis of driver record, telematics, corporate and other sensor data, SambaSafety not only helps employers better enforce safety policies and reduce claims, but also helps insurers make informed underwriting decisions and background screeners perform accurate, efficient pre–hire checks.

Scripts 76

Scripts Engineering Accountability Consulting 76

AWS Machine Learning

MARCH 6, 2024

In the following sections, we go through the steps to prepare your training data, create a training script, and run a SageMaker training job. save_to_disk(test_s3_uri) Create a training script SageMaker script mode allows you to run your custom training code in optimized machine learning (ML) framework containers managed by AWS.

Scripts 91

Scripts Biotechnology Healthcare Accountability 91

ChurnZero

MARCH 10, 2023

Write an email welcoming a new point of contact for your account [account/business type, contact details]. Prompt examples: Competitor battle card – Provide a 500-word competitive analysis on X company that includes the products they build, who they sell to, and how they are different from [our own company].

Scripts 75

Scripts Accountability Feedback Marketing 75

AWS Machine Learning

MARCH 8, 2023

Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. Store your Snowflake account credentials in AWS Secrets Manager. Ingest the data in a table in your Snowflake account.

Scripts 103

Scripts Accountability Enterprise Management 103

Beyond Philosophy

OCTOBER 28, 2014

Let’s say your IT system requires getting your email address for every customer to access the details of the account. When you are frustrated, stressed, and upset, how do you feel about entering your account number followed by the pound sign? In many cases, they will also use a Call Center script. Let me give you an example.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

AWS Machine Learning

NOVEMBER 15, 2023

Prerequisites The following are prerequisites for completing the walkthrough in this post: An AWS account Familiarity with SageMaker concepts, such as an Estimator, training job, and HPO job Familiarity with the Amazon SageMaker Python SDK Python programming knowledge Implement the solution The full code is available in the GitHub repo.

Scripts 85

Scripts Best practices Accountability Engineering 85

Global Response

MARCH 20, 2023

Not only do these act as a go-to FAQ center for questions about accounts and billing, but they also help to build customer knowledge about how to use the product, perform common actions, and troubleshoot errors. What scripts or key language or techniques were used in these calls? Review the sentiment of your scripts.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

JANUARY 16, 2024

This analysis empowers users to make informed decisions when integrating Whisper models into their specific use cases and systems. Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. For more information, you can check this link.

Scripts 100

Scripts Metrics Best practices Accountability 100

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Implement group-based security for dashboard and analysis access control.

Management 108

Management APIs Engineering Government 108

AWS Machine Learning

AUGUST 18, 2022

An automated, integrated solution is needed for deeper analysis. We can then add these two datasets to a QuickSight analysis, where we can add charts in a single dashboard. Finally, create a QuickSight analysis for visualization, using the datasets. Prerequisites. Create the live detector using AWS CloudFormation.

Metrics 66

Metrics Scripts Accountability Best practices 66

Callminer

SEPTEMBER 14, 2020

For instance, a call center business analyst might recommend implementing an interaction analytics solution for a collections and accounts receivables management (ARM) firm to ensure that call center agents meet compliance requirements for debt collection. As your company grows, so does the need for staff and analysis of performance.

Call Center 182

Call Center Analytics First call resolution Metrics 182

DMG Consulting

AUGUST 10, 2023

Based on the real-time data analysis and/or client-defined rules, the application presents agents with the most appropriate responses to share, actions to take, or offers to make to the customer. Like what you’re reading?

Upselling 48

Upselling Scripts Average Handle Time Coaching 48

Amity

MARCH 24, 2017

My goal at Influitive was to systematically increase retention and to create growth opportunities within existing accounts. Along the way, we uncovered a few core factors that every Customer Success and Account Management team should have as part of their process: 1. Explore potential areas for growth within an account early and often.

Accountability 56

Accountability Engineering Metrics Upselling 56

AWS Machine Learning

JULY 29, 2022

In part 1 , we addressed the data steward persona and showcased a data mesh setup with multiple AWS data producer and consumer accounts. The workflow consists of the following components: The producer data steward provides access in the central account to the database and table to the consumer account. Data exploration.

Scripts 71

Scripts Analytics Accountability Engineering 71

Noble Systems

JULY 24, 2020

ACCOUNT OWNERSHIP & MANAGEMENT Improves Relationship Building. Account Ownership allows specific consumer accounts and records to be ‘assigned’ to specific collection agents, essentially giving them management of the account for both outbound and inbound activities.

Call Center 87

Call Center Technology Gamification Analytics 87

AWS Machine Learning

DECEMBER 21, 2022

The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. Customers can also access offline store data using a Spark runtime and perform big data processing for ML feature analysis and feature engineering use cases. You can find the sample script in GitHub. AWS Glue Job setup.

Scripts 73

Scripts Engineering APIs Big data 73

AWS Machine Learning

MAY 16, 2023

As a JumpStart model hub customer, you get improved performance without having to maintain the model script outside of the SageMaker SDK. The inference script is prepacked with the model artifact. nYou can access Amazon Comprehend document analysis capabilities using the Amazon Comprehend console or using the Amazon Comprehend APIs.

Chatbots 85

Chatbots Scripts APIs Feedback 85

NobelBiz

FEBRUARY 23, 2023

After all, if a contact file contains only names and phone numbers, your agents will have a hard time even with the most perfect call script. Far from the classical call scripts, these guides can automatically be customized based on clients’ data. It is true that the progressive dialer is far less comfortable for your agents.

Scripts 52

Scripts Telemarketing Contact Center CRM 52

NobelBiz

FEBRUARY 23, 2023

After all, if a contact file contains only names and phone numbers, your agents will have a hard time even with the most perfect call script. Far from the classical call scripts, these guides can automatically be customized based on clients’ data. It is true that the progressive dialer is far less comfortable for your agents.

Scripts 52

Scripts Telemarketing Contact Center CRM 52

AWS Machine Learning

MARCH 21, 2023

Data Wrangler is a low-code tool that facilitates data analysis, preprocessing, and visualization. Instead of hardcoding the custom function into your custom transform step, you pull a script containing the function from CodeCommit, load it, and call the loaded function in your custom transform step.

Scripts 62

Scripts Banking APIs Best practices 62

AWS Machine Learning

MARCH 20, 2023

Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. E2E Latency of Inference Endpoint and Cost analysis P50(ms) P90(ms) Queries/Sec $/1M Queries Relative $/Performance C5.2xLarge-FP32 76.6 py scripts for testing.

Calibration 78

Calibration Scripts Benchmark APIs 78

Callminer

NOVEMBER 25, 2019

Streamline your agents’ call scripts for better first call close results. However, it is important that you are identifying trends that have led to successful sales; constantly tweaking and optimizing your campaigns to account for those factors. Expert Tips for Leveraging Call Center Analysis to Monitor Metrics.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

MARCH 1, 2023

Flywheel creates a data lake (in Amazon S3) in your account where all the training and test data for all versions of the model are managed and stored. You can use the flywheel active model version to run custom analysis (real-time or asynchronous jobs). The data can be accessed from AWS Open Data Registry.

APIs 68

APIs Metrics Accountability Scripts 68

AWS Machine Learning

OCTOBER 1, 2022

You will see how you can continue using open-source libraries in your deep learning training script and still make it compatible to run on both Kubernetes and SageMaker in a platform agnostic way. For this walkthrough, you should have the following prerequisites: An AWS account. How does Kubeflow on AWS and SageMaker help?

Scripts 78

Scripts Engineering Accountability Management 78

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. In as little as a few minutes per day, you can review specific accounts, challenges, and accomplishments with your entire team. I often call reps to my office to ask their opinions on new systems, scripts, processes, etc.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

NOVEMBER 16, 2022

Amazon Rekognition is a service that makes it simple to perform different types of visual analysis on your applications. The following prerequisites are required before continuing: An AWS Account. AWS_ACCOUNT – AWS Account ID. s3://malware-detection-training-{account-id}-{region}/malware ) of the S3 bucket. Prerequisites.

Scripts 77

Scripts Metrics Accountability Benchmark 77

TeamSupport

DECEMBER 14, 2018

Examples include sentiment analysis, predictive chat, and distress scoring. Customer service teams now have direct visibility into company accounts and can add information including customer size, languages spoken, hours and holidays, preferred service method, and much more for all agents to see.

Customer Service 111

Customer Service Scripts B2B B2C 111

AWS Machine Learning

MAY 10, 2023

This will contain, among other parameters, the information about the model file location, the container that will be used for the deployment, and the location of the inference script. (If in Operations Research after he broke his advisor’s research grant account and failed to deliver the Nobel Prize he promised. He received his Ph.D.

Benchmark 77

Benchmark Engineering Best practices Scripts 77

AWS Machine Learning

OCTOBER 25, 2022

Model weights are available via scripts in the GitHub repository , and the MSAs are hosted by the Registry of Open Data on AWS (RODA). The MSA step in the protein folding workflow is computationally intensive and can account for a majority of the inference time. Set up the EKS cluster with an FSx for Lustre file system.

APIs 76

APIs Scripts Banking Engineering 76

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MAY 22, 2023

These models have proven extremely effective for a wide range of text-based tasks, from question answering to sentiment analysis. Prerequisites To get started, all you need is an AWS account in which you can use Studio. The power of LLMs comes from their capacity to learn and generalize from extensive and diverse training data.

APIs 89

APIs Scripts Metrics Accountability 89

JustCall

MARCH 9, 2023

Look at the product from the customers’ point of view to better model your contact center scripts. You can consider conducting a root cause analysis at your contact center to identify where the issues are arising from. Undertake a SWOT Analysis SWOT stands for Strengths, Weaknesses, Opportunities, and Threats.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

aircall

OCTOBER 6, 2021

You need to create an individualized experience for your company that keeps everyone on the same page while also taking into account what’s unique about where they work. Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities. Ask for Team Feedback.

Sales 117

Sales Scripts Best practices Feedback 117

NobelBiz

FEBRUARY 15, 2023

Automation of Routine Tasks: Self-service options provide the ability to automate routine tasks such as password reset and account updates. Data Collection and Analysis: Self-service options enable data collection regarding customer inquiries and interactions. Understanding customer needs through research, and analysis is a must.

Self service 52

Self service Contact Center Customer Experience Interactive Voice Response 52

JustCall

MARCH 9, 2023

With CI technology, you can rest assured that all (100%) customer interactions are accounted for and recorded, leaving no room for error. Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script.

Coaching 52

Coaching Sales Chatbots Analytics 52