Nicereply

MAY 26, 2020

Work with data team on CSAT analysis trends. If you’re looking at customer service job postings , you might see a mixture of hard and soft skills listed in the requirements. For example, this technical support posting for DigitalOcean is looking for customer advocacy and communication skills – which are both soft skills.

Customer Service 105

Customer Service Customer advocacy Technical Support Feedback 105

SmartKarrot

AUGUST 4, 2022

Use quantitative and qualitative analysis to drive operational excellence by elevating user experience to ensure adoption and retention. Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. On board and train new customers on the solution.

Customer advocacy 19

Customer advocacy Accountability Customer centricity Education 19

Toister Performance Solutions

SEPTEMBER 14, 2017

For example, Palo Alto Software recently decided to focus on customer retention. In an interview with Celeste Peterson, a Customer Advocacy Supervisor, she described two key retention drivers her team identified: Customers logged in to the software more than once in the first week they signed up.

Customer advocacy 51

Customer advocacy Customer retention Surveys Accountability 51

Amity

JULY 4, 2017

Yet, if you think you’re getting a full picture of your customer, but you’re not asking them exactly how they feel, you’re missing the point. Not only should NPS be taken into account when calculating health, but it should trigger early warnings when dropping into passive or detractor territory.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

JustCall

APRIL 5, 2023

What is customer success software, and why use it? Customer Onboarding The process of customer onboarding is carried out to make new users comfortable with the product. As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

SmartKarrot

DECEMBER 3, 2021

Apply here: [link] Role: Senior Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: RELEX Solutions As a Customer Success Manager, you will be owning and maintaining customer relationships on a strategical level with decision-makers. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

Education Services Group

JUNE 12, 2023

So, this part isn’t about the product’s long-term value; it’s about getting to the first great experience and making sure the customer feels confident and happy with your solution as fast as possible. Leading the Acquisition stage of the customer journey is in our bones.

Journey mapping 52

Journey mapping Best practices Benchmark Sales 52

SmartKarrot

NOVEMBER 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Perform analysis of real estate properties for customers utilizing the industry-leading technology.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

FEBRUARY 21, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Coralogix As a Customer Success Manager, you will understand customers’ technical requirements and business goals to consistently deliver value.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

JULY 28, 2022

Use quantitative and qualitative analysis to drive operational excellence by elevating user experience to ensure adoption and retention. Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved.

Customer advocacy 19

Customer advocacy Customer centricity Metrics Education 19

aircall

JUNE 30, 2021

Many customers also prefer reaching out to companies via social media channels. In fact, answering a complaint posted online can increase customer advocacy by as much as 25%. On the other hand, failing to address a complaint on social media can decrease customer advocacy by as much as 50%.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

ChurnZero

JUNE 28, 2019

While the situation may have been out of your control, proper analysis and viewing the situation at a 10,000-foot level will allow you to identify and close any service gaps. Whether sharing a potential product application or an alternative feature use with a customer, not all of your feedback will be considered a slam dunk by your customers.

B2B 49

B2B B2C Entertainment Customer advocacy 49

aircall

FEBRUARY 23, 2017

Some consider customer engagement to be the collection of ways in which customers interact with an organization (purchases, support, social media, referrals, reviews , etc.). That definition, while not incorrect, fails to account for the systemic nature of customer engagement. Ian Golding, CCXP at CustomerThink.

B2B 79

B2B Advertising Customer advocacy Customer retention 79

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant. Brian Hoffman , Account Executive, ChurnZero.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

SmartKarrot

OCTOBER 13, 2023

By crafting experiences that cater to the specific needs of different segments, account managers can foster a deeper connection and understanding, eliminating the feeling of being ‘just another customer’ in a vast sea. The route t o customer loyalty is paved with understanding and solving their problems.

Customer retention 10

Customer retention Customer centricity Education Feedback 10

SmartKarrot

DECEMBER 22, 2020

Drive strategy to ensure measurable customer success, retention, and expansion across various customer segments. Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

FEBRUARY 8, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Austin, Texas Metropolitan Area Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. Develop ScienceLogic champions and generate customer references for the marketing team.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

FEBRUARY 24, 2021

Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

AskNicely

OCTOBER 1, 2018

It’s best to survey just a sample of your customers at a time to avoid over-surveying — yet another reason to segment. Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. Integration.

APIs 60

APIs Surveys Best practices CRM 60

SmartKarrot

NOVEMBER 20, 2020

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Onboarding and Adoption, Customer Success Management, Renewals, Cross-sell / Up-sell sales leads, Customer Advocacy.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

Totango

MARCH 29, 2022

For Hannah Strickland, a customer success manager at Incident IQ , the use of Totango and HubSpot has been a game changer for her team’s understanding of their customer accounts. Here’s how Totango and HubSpot help teams to create an improved customer journey. Grow customer advocacy and change detractors into promoters.

Customer advocacy 94

Customer advocacy Upselling Accountability Sales 94

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

OCTOBER 12, 2022

But how can you assess the current state of your B2B customer experience and figure out how to effectively target and make changes so that your clients are happier and more devoted? Customer account journey for B2B organizations can help with this. . What is a customer account journey? So, let us get started.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

OCTOBER 8, 2021

Represent WHOOP as our senior point of contact to guide customers along their maturation journey and internally advocate for customer needs. Work closely with Sales Operations, Marketing, and Product to strengthen operational and technical components of customer onboarding. Track key account metrics and forecast retention.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

ClearAction

JANUARY 20, 2020

6) Reset CXM Roles as Facilitators of CX Accountability. A decision out-of-sync with intentional CX by one or a few employees can rapidly and severely erode customer trust, word-of-mouth, goodwill, and stock value. Key driver analysis (advocacy index correlation analysis) opens the door to actionability.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ClearAction

JANUARY 20, 2020

6) Reset CXM Roles as Facilitators of CX Accountability. A decision out-of-sync with intentional CX by one or a few employees can rapidly and severely erode customer trust, word-of-mouth, goodwill, and stock value. Key driver analysis (advocacy index correlation analysis) opens the door to actionability.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90

CustomerSuccessBox

MAY 16, 2022

A customer success tool is a software with in-built tools to provide a holistic view of your customer’s account health. These tools provide insights into various metrics that enable your Customer Success team to identify which customers need more assistance, or where there may be potential pain points.

Management 52

Management Upselling SaaS Accountability 52

Amity

APRIL 24, 2017

Even in Marketing, customer advocacy is a huge part of our strategy. We have a “ladder of advocacy” that we try to guide our customers through, and it’s important for us that Marketing relays and amplifies these stories. Now, Customer Success is the new and fresh, but still very immature, industry.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

SmartKarrot

JULY 8, 2020

Another glimpse of Ted talk customer success is given by Tamekia MizLadi Smith as she adds, “How great it would be you were graced to collect data with compassionate care? And that is when a retrograde analysis is used in different places. We need to train ourselves to think ahead about these kinds of situations.”

Education 10

Education Surveys Accountability Customer Experience 10