ShepHyken

JANUARY 22, 2024

AI can help us know what data we have and what data we need. Instead of eliminating jobs, embracing AI could open new career paths and opportunities for employees. It will enable us to do things more efficiently and, if we do things right, more effectively.”

Customer Service 205

Customer Service Technology Personalization Customer Experience 205

ShepHyken

APRIL 1, 2024

I have added my comments about each article and would like to hear what you think too. According to our customer experience research , only 18% of consumers in the US believe the government delivers great customer service. While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.),

Government 194

Government Customer Service B2B B2C 194

ShepHyken

MARCH 5, 2024

They both have successful careers. But for some of us who saw the legend for the first time, we might have expected more than just songs. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Both are talented beyond words.

Entertainment 205

Entertainment Personalization Customer Service Customer Experience 205

CCNG

MAY 11, 2022

We fail to acknowledge that applicants come to us from all walks of life, each with their own unique story. Using a database of 30 million profiles, Zippia, a career research firm, estimated there are over 417,188 call center agents currently employed in the U.S. (We Who is applying for call center jobs today?

Call Center 195

Call Center outsourcing Agent burnout Business Process Outsourcing 195

Beyond Philosophy

APRIL 15, 2023

One of the great things about having a podcast is that we can share information. In this episode, we share some stories about things that have gone wrong. Our hope is that you can learn vicariously through us without having to suffer through similar pains yourself. Check it out here. Connect with Colin on LinkedIn HERE.

Consulting 195

Consulting Consulting Customer Experience 195

Beyond Philosophy

APRIL 20, 2023

So, let’s start at the bottom, my worst decisions, beginning with… Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! However, I knew next to nothing about engineering, or maybe it was actually nothing. Read about them online. Spend time there.

Outbound sales 195

Outbound sales Consulting Consulting Engineering 195

Beyond Philosophy

FEBRUARY 19, 2022

I have learned a lot about how to win over senior executives. In this episode, we explore the five rules for successfully engaging with senior executives to enhance your career. I share these based on my decades-long career and constant immersion in these skills. Please tell us how we are doing! Click here to learn more.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

APRIL 29, 2023

If you have been listening to us for a while now, you probably know about our “I’m in a Pickle” podcasts and the “5 Rules” series. 24:39 Colin gets practical about something that there is never enough of in a new business, money, and how to make sure you get what you are owed. Check it out here.

Consulting 195

Consulting Consulting Customer Experience 195

ShepHyken

JULY 7, 2020

They discuss her career history of using amazing customer experiences as a competitive differentiator, plus a few tips on speaking and presenting. Top Takeaways: Money should not be your main career goal. Customer service and the customer experience is all about how you make the customer feel.

Coaching 316

Coaching Customer Service Personalization Customer Experience 316

Beyond Philosophy

AUGUST 18, 2022

Cain says people think about leaders and people who change the world as extroverts, and many of them are. If you’re curious about these five dimensions and where you fit on these, there are quizzes that you can take online.). Also, they might make us more empathetic by understanding that people think differently from ourselves.

Personalization 367

Personalization Consulting Consulting Management 367

ShepHyken

MAY 13, 2020

One of the evening rituals before turning the lights out was our counselor reading to us. He had surgery and was out for at least the rest of his season—if not his entire career, as he was right-handed and had broken his right arm. For many, this would be the end of a career—but not for this guy. Here’s what I remember.

Customer Service 396

Customer Service Management 396

24-7 InTouch

FEBRUARY 13, 2024

“Mexico is truly special with a talented bilingual workforce that is also geographically close to our US-based client partners,” said Mike Henderson, Global Chief Operating Officer at IntouchCX. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Beyond Philosophy

FEBRUARY 25, 2023

Joe Pine, author of The Experience Economy, writes about this battle for customer attention and how they evaluate time given to you in a recent article. We also talk about how some organizations do it well, and some waste our time unapologetically. Moment that rivals some of the most significant in his career. Check it out here.

Surveys 221

Surveys Customer Experience 221

CX Accelerator

NOVEMBER 26, 2021

We asked our CX Accelerator leaders to let us know an experience they were thankful for this year. I am really grateful to have the opportunity to see my friends thrive in their careers. I've had the chance to listen to many of my good friends share their career challenges with me over the past year. Ben Motteram. Keith Kmett.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

CX Accelerator

NOVEMBER 26, 2021

We asked our CX Accelerator leaders to let us know an experience they were thankful for this year. I am really grateful to have the opportunity to see my friends thrive in their careers. I've had the chance to listen to many of my good friends share their career challenges with me over the past year. Ben Motteram. Keith Kmett.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

Beyond Philosophy

NOVEMBER 19, 2019

We usually talk about how you should use the principles of brand management to deliver excellent Customer Experience. In other words, marketing your Customer Experience has given you everything you need to know about selling yourself. Moreover, it has taught you all you need to know about improving your experience as a person.

Marketing 257

Marketing Consulting Consulting Customer Experience 257

CCNG

SEPTEMBER 14, 2022

About 4-5 months ago I was speaking with an industry colleague and telling my origin story. I was sharing my thoughts that I felt our industry never really does a great job about highlighting the opportunities to learn and create a great career. Again, Until recently. I also happen to be a big fan of the All In podcast.

Contact Center 195

Contact Center Feedback Marketing Technology 195

Beyond Philosophy

FEBRUARY 24, 2022

One of the most valuable things I have learned in my career is how to work with senior executives. So, I wanted to share with everybody today five rules for successfully engaging with senior executives to enhance your career. It doesn’t enhance your career as an employee to avoid having a view. Subscribe today right here.

Consulting 221

Consulting Consulting Customer emotions Construction 221

ShepHyken

JUNE 13, 2023

He talked about visiting a marriage counselor with his wife, where they were asked to consider the question: Looking back over the last 30 days, if you asked your spouse to marry you again, would they say yes? He then spun that question to business and specifically talked about employment. Connect with Shep on LinkedIn.

Management 188

Management Customer Service Personalization Customer Experience 188

ShepHyken

FEBRUARY 22, 2022

We tend to send an experienced employee out to serve customers without allowing them to take a breath and find out what they need from us as leaders. Ask them, “What can I do to help you move further into your career or into this position?” Be clear about who you are and how you work.

Coaching 309

Coaching Personalization Customer Service Management 309

Beyond Philosophy

SEPTEMBER 3, 2022

Patterson takes the lead on this one, as a career-long believer in continuous improvement providing the following five rules she used in her first, and very successful, project with customer experience improvement: Define: What are you trying to accomplish? Please tell us how we are doing! Complete this short survey.

Customer Experience 284

Customer Experience Consulting Consulting Metrics 284

CCNG

OCTOBER 12, 2022

We all know three things to be true about leadership: First, every leader, at any level, has a different frame of reference, skill set, education, expertise, experience, and level of passion. Second, people naturally gravitate toward what they enjoy doing and what they are passionate about.

Coaching 195

Coaching CCNG Employee engagement Best practices 195

Beyond Philosophy

DECEMBER 7, 2016

Career Bliss, an online career community, recently released a report that said the happiest retail employees work at Nordstrom. Penney, Home Depot, Walgreens, AutoZone, Lowe’s, Toys R Us, The Gap and Ross Stores.) Opportunity for career growth. However, they also provide an excellent Employee Experience.

Consulting 418

Consulting Consulting Customer centricity Customer emotions 418

Beyond Philosophy

JULY 19, 2019

Managing them is part and parcel of a career. First, it will help you advance your career. The first skill you should develop comes from the advice I received from my dad early in my career. Listen to the podcast in its entirety to learn more about How to Manage Company Politics for your Customer Experience.

Management 268

Management Entertainment Consulting Consulting 268

Steve DiGioia

SEPTEMBER 5, 2022

Or someone who has worked “in the field” for a few years but now touts his expertise in books and videos – but seems to talk about the same things over and over again? What about that handyman down the street who seems to be able to fix anything he touches? I’ve learned years ago that we should never make assumptions about people.

Marketing 208

Marketing Customer Service Personalization 208

Beyond Philosophy

APRIL 16, 2021

I am sharing the five rules for dealing with company politics that I learned over my career. Then, I started Beyond Philosophy about 20 years ago, which also has big corporate clients. All this to say, I’ve dealt with company politics my entire career. So, don’t be naïve about people’s motivations.

Management 370

Management Consulting Consulting Personalization 370

24-7 InTouch

JANUARY 9, 2024

One of the company’s principles, Well-Being is More Than a Checkbox For Us, drives their people-first framework of well-being and initiatives that support the evolving needs of their employees. The continued focus on career development and mentorship has resulted in IntouchCX winning multiple awards with global recognition.

Technology 64

Technology Personalization Customer Experience Management 64

Beyond Philosophy

FEBRUARY 12, 2022

The US Bureau of Labor and Statistics estimates that 20 percent of new small businesses don’t survive the year. Over the past 20 years, I have learned a lot of things about business. 15:40 Number four is the lesson about what to expect when you start your new company (hint: hard work and lots of it). How can we help?

Consulting 195

Consulting Consulting Customer Experience Surveys 195

Beyond Philosophy

DECEMBER 10, 2021

Sitting there amongst 1,000 people, I had an epiphany about what I wanted to do with the rest of my career. We had him on the podcast recently to talk about his new book, Winning on Purpose: The Unbeatable Strategy of Loving Customers. Want to know more about how to do the same? I have seen this in my career, too.

Airlines 273

Airlines Metrics Accountability SaaS 273

Beyond Philosophy

MAY 30, 2016

I have learned much about professionalism and careers since then. As Customer Experience Consultants, we talk about White Lab Coat moments , which describe how you make a judgment about something based on the appearance of an icon. We all use nonverbal communication , although we don’t realize it.

Consulting 283

Consulting Consulting Personalization Accountability 283

Beyond Philosophy

MAY 22, 2021

In the early days of my career, I thought the customer was always right. Moreover, these relationships often cost you the most in time and headache, and that use up valuable resources that could be spent in other areas. Please tell us how we are doing! Click here to learn more about Professor Ryan Hamilton of Emory University.

Consulting 273

Consulting Consulting Surveys Customer Experience 273

Beyond Philosophy

JUNE 18, 2022

Here are a few key moments in the discussion: 03:09 Killip explain a little background about Attest and how she came to her position there after a long career in law before joining the team. Please tell us how we are doing! Click here to learn more about Professor Ryan Hamilton of Emory University. How can we help?

Consulting 221

Consulting Consulting Surveys Metrics 221

Beyond Philosophy

OCTOBER 21, 2021

Having managed over 3,500 people in contact centers in my previous career, I was sympathetic of organizations at the start of the pandemic. One of my leadership and career philosophies is “None of us are as clever as all of us.” While I have my opinions, I do not have all the answers about why experiences are poor today.

Chief Customer Officer 195

Chief Customer Officer Contact Center CRM Call Center 195

Beyond Philosophy

NOVEMBER 14, 2020

There are a few things from this discussion everyone should remember in today’s business environment, which include: Each of us has failed at some point during our career in one way or another. To discuss this further contact us at www.BeyondPhilosophy.com. Key Takeaways.

Customer Experience 370

Customer Experience Consulting Consulting Customer centricity 370

Beyond Philosophy

SEPTEMBER 14, 2023

Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. We believe it will fix everything for us. It didn’t.

Self service 221

Self service Analytics Personalization Consulting 221

Outsource Consultants

FEBRUARY 26, 2024

But it’s about how it impacts our BPO partners, helping them elevate their game through digital transformation. This makes us the subject matter experts on guiding clients to avoid potential landmines in markets with security issues or high attrition rates. And there’s no shortage of experts at Outsource Consultants.,

Call Center 67

Call Center outsourcing Customer Service Consulting 67