Customer Service Life

NOVEMBER 10, 2022

Is this a one-off or a system-wide problem? We have no excuse but to be intimately attuned to our customers and their issues, right? We have no excuse but to be intimately attuned to our customers and their issues, right? After some investigation, we find that the system wasn’t working as it should.

Contact Center 130

Contact Center Engineering Average Handle Time Analytics 130

JustCall

APRIL 2, 2021

A HIPAA-compliant VoIP phone system ensures the privacy and confidentiality of patients' information. But what is HIPAA and why do you need a HIPAA-compliant VoIP phone system ? In this blog, you will learn everything about HIPAA as well as the importance and benefits of a HIPAA-compliant VoIP phone system.

voip 96

voip Healthcare Interactive Voice Response CRM 96

JustCall

FEBRUARY 13, 2023

Most of us have at least a few places where our phones don’t work, like a room or two at home, a favorite basement coffee shop, or some other area where the signal is blocked. Wi-Fi calling and texting use a Wi-Fi network instead of the cell phone network to make and receive calls over the Internet.

voip 94

voip Wireless Telecommunications Technology 94

Hodusoft

OCTOBER 26, 2023

Several reputable businesses use them to send messages to inform their customers about their products, offers, and deals. But lately, many scammers and spammers have started employing robocalls for various malicious purposes. customers have received more than 5.46 customers have received more than 5.46

Telecommunications 52

Telecommunications Government Education voip 52

The Northridge Group

MARCH 21, 2022

consumers reported they had changed telecom providers (for phone, internet, TV, or cable services) in the most recent 24 months. Such companies must make it a priority to improve customer experience and reduce customer churn. Focusing on First Call Resolution (FCR) is critical for Contact Center success. billion to U.S.

Wireless 110

Wireless Analytics Average Handle Time Contact Center 110

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. Over the past couple of years, there has been a huge shift in the way contact centers do business. The Shift to Remote Work.

Contact Center 87

Contact Center Technology Interactive Voice Response CRM 87

ShepHyken

MAY 6, 2022

This week, we feature an article by Aamir Baloch, one of the Co-Founders at Odondo , where he obsesses over the details to deliver a strong and compelling proposition for each of his clients. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls. Willingness .

Customer Service 175

Customer Service outsourcing Construction Feedback 175

JustCall

DECEMBER 23, 2022

An auto dialer uses lists of phone numbers to automatically dial, leave messages, or request information from prospects or customers. These systems are frequently utilized by sales teams for their outbound calling campaigns. Let’s now cover the different types of auto dialer options you have at your disposal: 1.

Scripts 52

Scripts CRM Sales Analytics 52

JustCall

OCTOBER 4, 2022

Struggling with an old business phone system? Are you constantly delaying the process of upgrading your phone system due to financial constraints or other raging priorities? Are you unsure about whether to replace or upgrade your way-past-its-prime old phone system? We hear you.

Wireless 52

Wireless Advertising Sales Coaching 52

SharpenCX

OCTOBER 4, 2022

Avaya was built to serve everybody: from the hair salon that needs 3 phone lines, to some of the biggest names in their respective industries. Enterprises in the airline, healthcare, and banking industries have all benefited from using Avaya’s solutions. Here are 6 reasons why SharpenCX is a great fit for your company.

Telecommunications 67

Telecommunications Airlines Enterprise Contact Center 67

JustCall

APRIL 12, 2023

An auto dialer basically is a system that automatically calls a list(s) of phone numbers to target customers/prospects or allow sales agents to leave messages. Your agents can leave pre-recorded voicemails and don’t have to waste time on disconnected phone lines or wrong numbers. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

CSM Magazine

JANUARY 29, 2024

Choosing the right wholesale commerce solution for your distribution business isn’t a task to take lightly. By the end of this guide, you’ll be equipped with knowledge that will simplify your decision-making process and ultimately lead you to a solution that best fits your business model.

Customer Support 52

Customer Support APIs Analytics CRM 52

JustCall

AUGUST 7, 2023

Voicebots: These refer to bots that are responsible for handling customer queries over the phone. Here’s a quick tabular comparison of these AI-driven technologies: Features Voicebots Chatbots Smart Assistants 1. Interface Phone calls or voice-enabled devices Messaging platforms or websites Voice-enabled devices and/or apps 3.

Sales 52

Sales Chatbots Self service Accountability 52

JustCall

APRIL 5, 2022

A HIPAA compliant VoIP phone system ensures the privacy and confidentiality of patients’ information. HIPAA compliant calling is not a superfluous formality, but a must-have for the healthcare industry. But what is HIPAA and how does a HIPAA compliant VoIP phone system help your business?

voip 52

voip Interactive Voice Response Healthcare Transportation 52

JustCall

AUGUST 8, 2022

Large-scale businesses no longer prefer on-premise PBX systems due to various reasons such as limited features, huge initial setup costs, and additional space requisition to keep the gears. But there are still businesses that use this traditional setup for communication. Step 5: Connect Employee’s Phone Units.

voip 52

voip Management 52

JustCall

DECEMBER 12, 2022

Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls via the internet instead of traditional phone lines. It is a reliable and cost-effective way to make international phone calls and an excellent tool for businesses that need to communicate with partners, clients, and customers overseas.

voip 52

voip Analytics First call resolution Sales 52

JustCall

AUGUST 8, 2022

Seeking better features and advanced capabilities, many businesses are now moving from on-premise PBX to VoIP solutions. In fact, in recent times VoIP phone systems have become a very popular choice, especially among small and medium-sized companies owing to various benefits. Definition of VoIP.

voip 52

voip Management Marketing Customer Service 52

Hodusoft

JANUARY 17, 2024

After that, came the traditional private branch exchange (PBX) system. Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate. Using it, they not only can make normal phone calls but a wide range of things.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

JustCall

OCTOBER 4, 2023

User protection is the cornerstone of business text messaging today —and this is where 10DLC emerges as the foundation of customer-first new SMS regulations. To that end, let’s explore what is 10DLC and how it can help your business. So, if your business hasn’t registered the 10DLC number, it’s high time you do so.

Interactive Voice Response 52

Interactive Voice Response industry standards Government Marketing 52

Fonolo

APRIL 6, 2021

Don’t let your business fall short when it comes to delighting customers with great customer service. The “FAB” formula , which stands for “Features, Advantages and Benefits” helps your associates to easily remember how to present each product to customers. Here are 5 best practices for customer service to empower your associates.

Best practices 126

Best practices Customer Service Upselling Sales 126

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. Over the past couple of years, there has been a huge shift in the way contact centers do business. The Shift to Remote Work.

Contact Center 67

Contact Center Technology Interactive Voice Response CRM 67

JustCall

DECEMBER 15, 2020

The phone continues to be customers' preferred channel for contacting businesses. So, handling phone support, as well as outbound calling campaigns, demand reliable tools. Bundled with valuable features, call center software is an indispensable component of big and small enterprises alike. Call Center Software Features.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

JustCall

MAY 17, 2022

This has made VoIP software a north star in conversations, adopted even by small businesses owing to its infinite benefits. In this guide, we’ll cover how to setup VoIP phone system and how you can ensure a smoother switch from your existing vendor to VoIP. VoIP phone systems also foster higher productivity.

voip 52

voip CRM Wireless Sales 52

JustCall

JANUARY 19, 2023

Several US-based businesses work in close collaboration with their UK-based counterparts. If you want to enter the European market from the US, you indeed have to make frequent calls to your professional contacts and customers. Now, you can call the UK from the USA conveniently, and it can be accomplished using any phone.

voip 52

voip Interactive Voice Response Self service CRM 52

JustCall

AUGUST 8, 2022

Confused about which phone system to choose for your business? A Private Branch Exchange System (PBX) refers to a private telephone network that manages all incoming and outgoing calls within a company. This system typically relies on copper-wired landlines for communication. VoIP is a type of PBX.

voip 52

voip Wireless Technology Management 52

JustCall

OCTOBER 22, 2023

Over time, your team may have collated tons of customer feedback from surveys, social media, emails, and more. Over time, your team may have collated tons of customer feedback from surveys, social media, emails, and more. There are plenty of challenges that might come your way: Data Overload: Dealing with too much data is a pain.

Surveys 52

Surveys Best practices Feedback First call resolution 52

JustCall

MARCH 10, 2023

But gaining proper knowledge about the common issues in UCaaS technology implementation can help you receive the maximum UCaaS business advantages. But gaining proper knowledge about the common issues in UCaaS technology implementation can help you receive the maximum UCaaS business advantages.

voip 40

voip outsourcing Technology Customer Support 40

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

OctopusTech

AUGUST 31, 2022

One thing that has remained constant for a long time is that users still prefer to solve their queries on a phone call rather than choosing any other medium and that’s where Interactive Voice Response comes in. This feature of interactive voice response allows callers to interact with the brand without getting connected to an agent.

Interactive Voice Response 62

Interactive Voice Response Call Center First call resolution Self service 62

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. The right outbound call center software can immensely help businesses to make outgoing calls and generate high-quality leads. Read on and thank us later.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

Lumoa

SEPTEMBER 8, 2021

6 Customer Experience Skills That You Should Know About 1. Measure CX without Surveys Online and email surveys, at best, have a response rate of 30%. Not only is it an advantage to your company, but the customer doesn’t have to expend any extra effort. All of these contain valuable insights into your customer experience.

Customer Experience 83

Customer Experience Management Surveys Feedback 83

JustCall

MARCH 10, 2023

Unified Communications as a Service (UCaaS) offers cloud-based collaboration anywhere, anytime, that can transform your business in a big way. But knowing the right time to break up with your legacy phone system and migrate to UCaaS can be quite challenging. and document each device’s location.

Management 40

Management Technology 40

Noble Systems

MARCH 19, 2021

The demands on small and mid-size business (SMB) teams are different from those at larger organizations. From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. And they definitely don’t have the big pocketbooks – so their solutions must be cost-effective and generate added value.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Inbenta

DECEMBER 7, 2021

Top 6 Features to Future-Proof Live Chat Support in 2022. With 2022 drawing closer it has been nearly two years since Covid-19 accelerated the need for businesses to digitalize their customer support to cater to user demands for omnichannel , 24/7 services from the comfort of their preferred devices. .

Self service 52

Self service Chatbots Scripts Multichannel 52

JustCall

FEBRUARY 3, 2021

Having said that, grooming agents on-job, and handling customers can be very complex. A business phone software equipped with call monitoring and tracking features comes in handy, here. So, let's find out how to turn agents into seasoned experts using these features. Agents' training is not a one-time task.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

aircall

MAY 14, 2021

There’s no time wasted looking up phone numbers or punching them in. Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. You get to your destination a whole lot faster.

voip 62

voip Telemarketing Scripts Abandon Call 62

JustCall

DECEMBER 23, 2022

Typically, a lack of the right sales processes, tools, and systems results in the issue of SCA. A power dialer is a type of automated phone technology that dials a phone number right after a call is completed. A power dialer is a type of automated phone technology that dials a phone number right after a call is completed.

CRM 52

CRM Sales Coaching Personalization 52