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Moving to the cloud – Call centre tech migrations

Spearline

Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% Businesses have faced difficult market circumstances and workforce management challenges. billion by 2027.

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Another survey corroborated these findings, with just under half (45%) of U.S. GigCX agents benefit from managing their own schedules and working from the comfort of their homes. There is no doubt that the gig economy is growing.

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CCM and the Future of InsureTech: What Industry Leaders Have to Say

Cincom

In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year. This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms.

Surveys 52
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An In-Depth Guide to Business Process Management Methods

Select VoiceCom Blog

billion by 2027 , with a compound annual growth rate (CAGR) of 8%. Within the realm of BPO, business process management (BPM) is a critical subtopic that enables you to improve your company’s processes and performance. What Is Business Process Management? Experts predict that the global BPO market will reach $405.6

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CCM and the Future of InsureTech: What Industry Leaders Have to Say

Cincom

In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year. This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms.

Surveys 52
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Call Centre Customer Service Statistics and Trends to Know

Select VoiceCom Blog

Having a contact centre partner that prioritises calls keeps your customer’s wait time to a minimum, aiding your sales management and preventing opportunity loss. billion by 2027. billion in 2027. billion in 2027. This volume increases when your business answers all incoming calls. billion in 2022 to $2.23

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Is It Time to Reevaluate Your Cloud Communication Tools?

Momentum Telecom

Hastily-made decisions resulted in ill-fitting solutions, but many businesses managed to make it work. A 2020 survey found that 20% of organizations suffered a security breach due to remote work , 1 so it likely won’t come as a surprise that the technology you rushed to implement may not be the most secure solution.

CRM 97