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Moving to the cloud – Call centre tech migrations

Spearline

Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% Businesses have faced difficult market circumstances and workforce management challenges. billion by 2027.

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Another survey corroborated these findings, with just under half (45%) of U.S. GigCX agents benefit from managing their own schedules and working from the comfort of their homes. There is no doubt that the gig economy is growing.

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CCM and the Future of InsureTech: What Industry Leaders Have to Say

Cincom

In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year. This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms.

Surveys 52
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An In-Depth Guide to Business Process Management Methods

Select VoiceCom Blog

billion by 2027 , with a compound annual growth rate (CAGR) of 8%. Within the realm of BPO, business process management (BPM) is a critical subtopic that enables you to improve your company’s processes and performance. What Is Business Process Management? Experts predict that the global BPO market will reach $405.6

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CCM and the Future of InsureTech: What Industry Leaders Have to Say

Cincom

In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year. This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms.

Surveys 52
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How AI can benefit your customer service in 2022

Nicereply

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. A well-managed AI content writer can customize each email and make it more appealing within seconds after you do the main email template. Also, daily emails come in with inquiries and needs!

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What is Needed to Set up a Tech Support?

IdeasUnlimited

According to recent statistics , the worldwide market value of call centers is expected to reach $496 billion by 2027. Make a list of your objectives and choose your target audience before beginning the survey. Alongside, prepare an HR staff that is capable of managing the large manpower that you will soon need to supervise.

B2B 98