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Guest Post: Trends of Customer Service in 2023

ShepHyken

He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023. As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. So, what can we expect from customer service trends in 2023?

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Top Ten Customer Service and Customer Experience Predictions for 2023

ShepHyken

Our customer service research revealed that 87% of Baby Boomers, who make up over 21% of the U.S. And just as Boomers are driving the traditional phone channels, Gen-Z and Millennials are moving the needle on these self-service options. . population, prefer the phone any other channel. Follow on Twitter: @Hyken.

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Industry Report: State of the Contact Center 2023

Fonolo

We consulted nine industry experts to tell us all about it – and discuss the state of the contact center in 2023. Our influencers discuss how digital transformation is fast-tracking changes to the agent’s role, and why you need to take your customer service to social media. Word: Contact centers are technology leaders!

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The State of Customer Self-Service Today

SmartAction

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Key Trends in Customer Self-Service 1.

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Empowering Customers: The Value of Self-Service Support in Manufacturing

TeamSupport

Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents.

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Transforming Healthcare: The Rise of Digital Self-Service Options

Zappix

In an era of digital innovation and convenience, industries across the spectrum are witnessing a paradigm shift towards self-service solutions. As patients increasingly seek the same level of convenience and efficiency they experience in other sectors, the demand for digital self-service options in healthcare is skyrocketing.

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Top Contact Center Industry Trends for 2023

Fonolo

READ THE FULL GUIDE: Contact Center Trends 2023. (It You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023. 2023 Trends: A New Focus on Agent Well-Being . Here are some of the improvements we expect agents to see in 2023: . Let’s dig in! .