INDUSTRY INSIGHTS YOUR PEERS ARE READING
According to a new report from Juniper Research , by 2023, the use of chatbots will bring $11 billion in combined cost savings for the retail, banking, and healthcare business sectors as a replacement for customer service representatives. MORE
Experts estimate in five years there will be over a billion (with a b) 5G device users by 2023. I have a real problem with patience as far as my network is concerned. When the internet is slow, I throw all my toys out of the crib. It’s maddening. MORE
The report, “Quality Management Software Impact,” predicts exponential growth in companies embracing QM, with the software market more than doubling from 2017 to 2023. It always feels good to be ahead of a trend. MORE
billion by 2023. If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial Intelligence (AI) as a practical retail technology. MORE
billion by 2023 , according to Markets and Markets. Given the growing customer preference for solving problems on their own, you’d expect consumers to like interactive voice response, or IVR — the first generation of self-service technology. They don’t. Because IVRs suck, well at least the way they’re implemented sucks. In the 2017 Aspect Consumer Experience Index, we asked consumers about their preferences and issues around contacting customer service. MORE
billion by 2023, rising at a market growth of 17%. According to the new report Global Speech Analytics Market , published by KBV research, the international market size for speech analytics technology is expected to reach $2.5 Why is this happening? At the contact center the answer is obvious: merging call recording with speech analytics can significantly boost lead conversion rates, as well as increase customer retention levels. MORE
A recent report produced by Juniper Research in July found that chatbots will deliver $11 billion in annual cost savings for banking organizations by 2023. The current landscape of the banking industry has shifted enormously in the last five years. MORE
billion in 2023. The workforce management market for contact centers continues to grow, as more businesses discover the many advantages in efficiency and performance these solutions provide. According to one new study, the global WFM market size will increase from $4.49 MORE
Global Market Insights reports that the UC market will reach $96 billion by 2023. Connected devices and IoT have exploded in the marketplace, stressing the importance of convenience as the main focus of consumer communications. Today’s society expects responses to be 24x7x365. MORE
In an article by Retail Dive, “Juniper estimates that by 2023 over 70% of chatbots accessed will be retail based.” “We are in the Era of the Customer, ” says Shep Hyken. We are indeed. It’s a modern reality where customers call the shots, armed with the knowledge that they have options. MORE
2023 Related Topics 
Monet Software
OCTOBER 4, 2018
The report, “Quality Management Software Impact,” predicts exponential growth in companies embracing QM, with the software market more than doubling from 2017 to 2023. It always feels good to be ahead of a trend.
Monet Software
OCTOBER 30, 2018
billion in 2023. The workforce management market for contact centers continues to grow, as more businesses discover the many advantages in efficiency and performance these solutions provide. According to one new study, the global WFM market size will increase from $4.49
Beyond Philosophy
SEPTEMBER 13, 2018
Experts estimate in five years there will be over a billion (with a b) 5G device users by 2023. I have a real problem with patience as far as my network is concerned. When the internet is slow, I throw all my toys out of the crib. It’s maddening.
Monet Software
APRIL 9, 2018
billion by 2023, rising at a market growth of 17%. According to the new report Global Speech Analytics Market , published by KBV research, the international market size for speech analytics technology is expected to reach $2.5 Why is this happening? At the contact center the answer is obvious: merging call recording with speech analytics can significantly boost lead conversion rates, as well as increase customer retention levels.
Fonolo
JANUARY 22, 2019
In an article by Retail Dive, “Juniper estimates that by 2023 over 70% of chatbots accessed will be retail based.” “We are in the Era of the Customer, ” says Shep Hyken. We are indeed. It’s a modern reality where customers call the shots, armed with the knowledge that they have options.
Revation Systems
MAY 21, 2018
Global Market Insights reports that the UC market will reach $96 billion by 2023. Connected devices and IoT have exploded in the marketplace, stressing the importance of convenience as the main focus of consumer communications. Today’s society expects responses to be 24x7x365.
Revation Systems
DECEMBER 3, 2018
A recent report produced by Juniper Research in July found that chatbots will deliver $11 billion in annual cost savings for banking organizations by 2023. The current landscape of the banking industry has shifted enormously in the last five years.
The Center for Client Retention
NOVEMBER 14, 2018
billion by 2023. If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial Intelligence (AI) as a practical retail technology.
Aspect
MARCH 12, 2018
billion by 2023 , according to Markets and Markets. Given the growing customer preference for solving problems on their own, you’d expect consumers to like interactive voice response, or IVR — the first generation of self-service technology. They don’t. Because IVRs suck, well at least the way they’re implemented sucks. In the 2017 Aspect Consumer Experience Index, we asked consumers about their preferences and issues around contacting customer service.
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