INDUSTRY INSIGHTS YOUR PEERS ARE READING
According to a new report from Juniper Research , by 2023, the use of chatbots will bring $11 billion in combined cost savings for the retail, banking, and healthcare business sectors as a replacement for customer service representatives. MORE
Experts estimate in five years there will be over a billion (with a b) 5G device users by 2023. I have a real problem with patience as far as my network is concerned. When the internet is slow, I throw all my toys out of the crib. It’s maddening. MORE
By 2023, consumers predict that most technology will be consolidated into one device, much like the iPhone. Here today, gone tomorrow? MORE
billion by 2023, rising at a market growth of 17%. According to the new report Global Speech Analytics Market , published by KBV research, the international market size for speech analytics technology is expected to reach $2.5 Why is this happening? At the contact center the answer is obvious: merging call recording with speech analytics can significantly boost lead conversion rates, as well as increase customer retention levels. MORE
Some research firms expect the market to top $96 billion as soon as 2023. There’s no shortage of industry research that indicates massive continued growth for the unified communications (UC) market. Last year, for example, Gartner projected the global UC market to increase from $40.9 MORE
Global Market Insights reports that the UC market will reach $96 billion by 2023. Connected devices and IoT have exploded in the marketplace, stressing the importance of convenience as the main focus of consumer communications. Today’s society expects responses to be 24x7x365. MORE
In an article by Retail Dive, “Juniper estimates that by 2023 over 70% of chatbots accessed will be retail based.” “We are in the Era of the Customer, ” says Shep Hyken. We are indeed. It’s a modern reality where customers call the shots, armed with the knowledge that they have options. MORE
Gartner predicts “by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today.” [1]. There are times when a customer needs to dial into your contact center to ask a question or request assistance. MORE
However, only 16% expect to pick up the phone to their supplier in five years’ time and 33% expect to be using online chat bots or live chat functions, up 123% from today’s usage and slightly higher than the 31% expecting to communicate by email by 2023. MORE
The report, “Quality Management Software Impact,” predicts exponential growth in companies embracing QM, with the software market more than doubling from 2017 to 2023. It always feels good to be ahead of a trend. MORE
billion by 2023. If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial Intelligence (AI) as a practical retail technology. MORE
According to a report from Research Nester, 36% of IoT spending will be in Asia, with investment growing at over 10% per year up until 2023. Date: Thursday, April 20, 2017 The impact of the Internet of Things on customer service in Asia. Published on: April 20, 2017. MORE
billion by 2023 , according to Markets and Markets. Given the growing customer preference for solving problems on their own, you’d expect consumers to like interactive voice response, or IVR — the first generation of self-service technology. They don’t. Because IVRs suck, well at least the way they’re implemented sucks. In the 2017 Aspect Consumer Experience Index, we asked consumers about their preferences and issues around contacting customer service. MORE
A recent report produced by Juniper Research in July found that chatbots will deliver $11 billion in annual cost savings for banking organizations by 2023. The current landscape of the banking industry has shifted enormously in the last five years. MORE
After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. All eyes were on the smart home market in 2017. MORE
billion in 2023. The workforce management market for contact centers continues to grow, as more businesses discover the many advantages in efficiency and performance these solutions provide. According to one new study, the global WFM market size will increase from $4.49 MORE
Gartner predicts that by 2023, there will be an 80% reduction in missing people in mature markets compared to 2018, due to AI-based face recognition. AI presents a huge opportunity, possibly bigger than digital transformation itself. MORE
DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023. DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report. 3/27/2019. Strong momentum driving market growth and investments. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. MORE
Marketing in the Year 2023. MarTech Magnified: Evolve Your Marketing with Changing MarTech. February 2; Tysons Corner, Virginia. MORE
In fact, 44% of all service needs in 2023 will still require humans, and increasingly these agents will be augmented by technology such as AI, co-browsing and access to centralized knowledge. Date: Thursday, May 11, 2017 Coping with disruption through AI and human customer experience. MORE
billion by 2023. Customers run any business today. They have the power to evangelize and grow your brand organically to the next level. MORE
2023 Related Topics 
Monet Software
OCTOBER 4, 2018
The report, “Quality Management Software Impact,” predicts exponential growth in companies embracing QM, with the software market more than doubling from 2017 to 2023. It always feels good to be ahead of a trend.
Monet Software
OCTOBER 30, 2018
billion in 2023. The workforce management market for contact centers continues to grow, as more businesses discover the many advantages in efficiency and performance these solutions provide. According to one new study, the global WFM market size will increase from $4.49
Monet Software
APRIL 9, 2018
billion by 2023, rising at a market growth of 17%. According to the new report Global Speech Analytics Market , published by KBV research, the international market size for speech analytics technology is expected to reach $2.5 Why is this happening? At the contact center the answer is obvious: merging call recording with speech analytics can significantly boost lead conversion rates, as well as increase customer retention levels.
Beyond Philosophy
SEPTEMBER 13, 2018
Experts estimate in five years there will be over a billion (with a b) 5G device users by 2023. I have a real problem with patience as far as my network is concerned. When the internet is slow, I throw all my toys out of the crib. It’s maddening.
Avaya
OCTOBER 11, 2016
Some research firms expect the market to top $96 billion as soon as 2023. There’s no shortage of industry research that indicates massive continued growth for the unified communications (UC) market. Last year, for example, Gartner projected the global UC market to increase from $40.9
Verint
FEBRUARY 2, 2018
Marketing in the Year 2023. MarTech Magnified: Evolve Your Marketing with Changing MarTech. February 2; Tysons Corner, Virginia.
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Revation Systems
MAY 21, 2018
Global Market Insights reports that the UC market will reach $96 billion by 2023. Connected devices and IoT have exploded in the marketplace, stressing the importance of convenience as the main focus of consumer communications. Today’s society expects responses to be 24x7x365.
Aspect
JULY 9, 2018
According to a new report from Juniper Research , by 2023, the use of chatbots will bring $11 billion in combined cost savings for the retail, banking, and healthcare business sectors as a replacement for customer service representatives.
DMG
MARCH 31, 2019
DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023. DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report. 3/27/2019. Strong momentum driving market growth and investments. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.
Revation Systems
DECEMBER 3, 2018
A recent report produced by Juniper Research in July found that chatbots will deliver $11 billion in annual cost savings for banking organizations by 2023. The current landscape of the banking industry has shifted enormously in the last five years.
Avaya
APRIL 1, 2019
Gartner predicts “by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today.” [1]. There are times when a customer needs to dial into your contact center to ask a question or request assistance.
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Avaya
APRIL 19, 2019
Gartner predicts that by 2023, there will be an 80% reduction in missing people in mature markets compared to 2018, due to AI-based face recognition. AI presents a huge opportunity, possibly bigger than digital transformation itself.
TechSee
MAY 15, 2018
After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. All eyes were on the smart home market in 2017.
CSM Magazine
DECEMBER 3, 2018
However, only 16% expect to pick up the phone to their supplier in five years’ time and 33% expect to be using online chat bots or live chat functions, up 123% from today’s usage and slightly higher than the 31% expecting to communicate by email by 2023.
The Center for Client Retention
NOVEMBER 14, 2018
billion by 2023. If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial Intelligence (AI) as a practical retail technology.
Eptica
MAY 11, 2017
In fact, 44% of all service needs in 2023 will still require humans, and increasingly these agents will be augmented by technology such as AI, co-browsing and access to centralized knowledge. Date: Thursday, May 11, 2017 Coping with disruption through AI and human customer experience.
C Space
NOVEMBER 28, 2018
By 2023, consumers predict that most technology will be consolidated into one device, much like the iPhone. Here today, gone tomorrow?
Eptica
APRIL 20, 2017
According to a report from Research Nester, 36% of IoT spending will be in Asia, with investment growing at over 10% per year up until 2023. Date: Thursday, April 20, 2017 The impact of the Internet of Things on customer service in Asia. Published on: April 20, 2017.
Aspect
MARCH 12, 2018
billion by 2023 , according to Markets and Markets. Given the growing customer preference for solving problems on their own, you’d expect consumers to like interactive voice response, or IVR — the first generation of self-service technology. They don’t. Because IVRs suck, well at least the way they’re implemented sucks. In the 2017 Aspect Consumer Experience Index, we asked consumers about their preferences and issues around contacting customer service.
LiveChat
JULY 24, 2018
billion by 2023. Customers run any business today. They have the power to evangelize and grow your brand organically to the next level.
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