2023 Related Topics 
Callminer
SEPTEMBER 25, 2023
Read this blog to get the details on the 2023 CallMiner CX Landscape Report. The “more with less” economy has driven AI adoption as organizations strive to optimize CX.
ShepHyken
DECEMBER 28, 2022
Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Again, Happy New Year, and may 2023 be your best year yet – and each year better than the last! . The post 23 Ways to Create an Amazing Experience In 2023 appeared first on Shep Hyken. Manage the first impression.
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ShepHyken
SEPTEMBER 22, 2023
He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023. As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. So, what can we expect from customer service trends in 2023?
Lumoa
SEPTEMBER 1, 2023
content Lumoa Product News for August 2023 Hey everyone! The post Product News – August 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
August 9th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Save your seat and register today!
Real Blue Sky
NOVEMBER 27, 2023
The post Driving Change: Fairways for Families 2023 appeared first on Real Blue Sky - Your Path to Better Customer Engagement. Thanks to Andrew Bosko , Si Alford , John Little, Cody Brooks, Rob Maupin , C.M. Habermehl , Nathan Lewis and Jordan Osborn, for playing on the Real Blue Sky team!
Callminer
SEPTEMBER 8, 2023
Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving customers even more control over their data.
Speaker: Dave Seaton, CEO of Seaton CX
📆 November 30th, 2023 at 11:00am PST, 2:00pm EST, 7:00pm GMT Register today to save your seat!
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Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Register today!
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
March 2nd, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT
Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.
January 5th, 2023 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT DISCOVER how to create scenarios from everyday content. EXPERIENCE converting typical training into awesome scenarios across all budget ranges. Don't miss out - save your seat today!
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
April 27, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. For example, even a simple phrase like “got milk?” translates to “are you lactating?” Can you imagine what a straight translation might do to your course? and over 6.7
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