article thumbnail

23 Ways to Create an Amazing Experience In 2023

ShepHyken

Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Again, Happy New Year, and may 2023 be your best year yet – and each year better than the last! . The post 23 Ways to Create an Amazing Experience In 2023 appeared first on Shep Hyken. Manage the first impression.

article thumbnail

6 Incredibly Important Learnings from 2023 Critical to Apply in 2024

Beyond Philosophy

In this episode, we look back at what we learned in 2023 and how it can help us in 2024. The post 6 Incredibly Important Learnings from 2023 Critical to Apply in 2024 appeared first on Beyond Philosophy. Achieving a customer-centric organization isn’t an overnight switch. Please tell us how we are doing!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

2023 CallMiner CX Landscape Report highlights growing AI impact on CX

Callminer

Read this blog to get the details on the 2023 CallMiner CX Landscape Report. The “more with less” economy has driven AI adoption as organizations strive to optimize CX.

182
182
article thumbnail

Unlocking Success in 2024 With These 6 Essential Learnings From 2023

Beyond Philosophy

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. The post Unlocking Success in 2024 With These 6 Essential Learnings From 2023 appeared first on Beyond Philosophy.

article thumbnail

The 2023 Customer Experience Management Value Index

Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.

article thumbnail

Guest Post: Trends of Customer Service in 2023

ShepHyken

He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023. As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. So, what can we expect from customer service trends in 2023?

article thumbnail

Product News – August 2023

Lumoa

content Lumoa Product News for August 2023 Hey everyone! The post Product News – August 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

B2C 157
article thumbnail

NEW! 2023 State of CX Research Report Just Released!

Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.

article thumbnail

New 2023 State of CX Survey Uncovers Work From Home Misalignment

The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!

article thumbnail

Future-Proof Your L&D With New Tech and Gamification

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

March 2nd, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT

article thumbnail

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

January 5th, 2023 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT DISCOVER how to create scenarios from everyday content. EXPERIENCE converting typical training into awesome scenarios across all budget ranges. Don't miss out - save your seat today!

article thumbnail

The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

📆 November 30th, 2023 at 11:00am PST, 2:00pm EST, 7:00pm GMT Register today to save your seat!

article thumbnail

Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

April 27, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

article thumbnail

Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Register today!

article thumbnail

Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. For example, even a simple phrase like “got milk?” translates to “are you lactating?” Can you imagine what a straight translation might do to your course? and over 6.7