2023 Chatbots Customer Service Scripts 
Fonolo
NOVEMBER 11, 2022
READ THE FULL GUIDE: Contact Center Trends 2023. (It Set against the backdrop of global labor shortages and increased importance placed on customer service, call center agents find their status rising. . You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023.
JivoChat
APRIL 23, 2023
Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day.
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Fonolo
OCTOBER 5, 2023
2023 was all about chatbots. FREE WEBINAR: Is Your Chatbot Really Just an IVR? With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. If your chatbot seems like an IVR, are you doing something wrong? Join us Oct.
Quiq
MARCH 6, 2023
Does your chatbot sound like a robot? Okay, chatbots are robots (hence the name), but they don’t have to sound like something out of a 70s sci-fi flick. Chatbots have come a long way and are getting better at understanding and mimicking human interactions. Here are some ways to make your chatbot sound more human.
Netomi
JANUARY 5, 2023
Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. Customers crave authentic conversations, not robotic transactions.
Comm100
NOVEMBER 13, 2022
A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. When built well, chatbot software reduces support costs.
Fonolo
MARCH 16, 2023
Average speed of answer (ASA) This metric shows the average amount of time it takes for an agent to pick up an inbound call, including any time the customer spends waiting on hold. For example, AI-powered chatbots and virtual assistants make metrics like AHT less important. How does it work?
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