kommunicate
NOVEMBER 16, 2023
Last Updated on November 16, 2023 You could have an average product in the market that is selling at satisfactory levels. But, if your customer service is great, there is a high probability that the sales graph will grow exponentially in the long-term. On the contrary, you could have a killer product that is outranking [.]
ShepHyken
JANUARY 4, 2023
Some companies will make the mistake of cutting in areas their customers might notice – and that’s a mistake you want to avoid. . Customer Support Over the Phone Is Not Dead – The phone is still the most popular way for customers to contact a company with questions or problems. Follow on Twitter: @Hyken.
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ShepHyken
SEPTEMBER 22, 2023
He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023. As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. So, what can we expect from customer service trends in 2023?
kommunicate
MARCH 17, 2023
Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. The era of “build a great product, market it well, and the customers will come” is over. It is 2023. Customers talk. And, to make matters worse, [.]
kommunicate
MARCH 31, 2023
Last Updated on March 31, 2023 Customer support is the backbone of any successful business, as it directly impacts customer satisfaction, loyalty, and retention. To meet and exceed customer expectations, customer support teams must possess a range of skills.
TechSee
MARCH 7, 2023
Patricia Smith, VP of Customer Support, Hotwire Communications – Patricia was a finalist at the 2023 Stevie Awards for Customer Service, as Woman of the Year. Genia is a change agent and problem solver, and an expert at developing and motivating highly effective, cross-functional, cross-cultural global teams.
Nicereply
NOVEMBER 15, 2022
Customer service trends of 2023! Learn from the best ones and find out what support leaders see as the biggest challenge of the upcoming year. As we approach 2023, it’s time to reflect on everything you’ve learned and develop your strategy for next year. Top customer service trends of 2023. Josh Magsam.
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