SmartAction
JUNE 27, 2023
Embrace automation for contact center success in 2023! Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. Increased Agent Workload: Rising customer expectations can overwhelm your agents. Are you ready to take your contact center to the next level?
CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?
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Outsource Consultants
JANUARY 3, 2024
Let’s start by revisiting our 2023 predictions, categorizing them as: Spot On: We nailed it! Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Outcome: Spot On Agent burnout was rampant in call centers throughout 2023 , with 32% of centers not actively monitoring for it.
Toister Performance Solutions
MARCH 2, 2023
Burnout is defined by the American Psychological Association as "physical, emotional, or mental exhaustion accompanied by decreased motivation, lowered performance, and negative attitudes towards oneself and others." Burnout study overview A total of 951 contact center agents participated between January and February 2023.
JustCall
MAY 23, 2023
JustCall’s participation at CCW 2023 promises to be a game-changer for businesses seeking to thrive in the rapidly changing customer service landscape. Book a meeting with one of our experts to take the first steps towards faster resolution times and agent enablement. Read on to learn more about what you can look forward to.
ShepHyken
MARCH 20, 2023
It says reducing agent burnout is one of the top priorities for customer contact leaders. He contacted me (and several other experts) for comments about agent burnout. There’s plenty of good information here, including why call center agents are burning out and what companies are doing to prevent it.
ShepHyken
APRIL 10, 2023
Another article on the employee experience, and specifically the agent experience. Our second article this week from TextExpander focused on agent burnout. This article includes ten “pillars” (tactics and strategies) that help customer service agents feel connected, motivated, inspired, and more.
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