Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. It comes with a host of benefits: Access to support from anywhere, at any time Remote workers love the ability to work whenever, wherever.

outsourcing 62

outsourcing Technical Support Best practices Education 62

ChurnZero

JANUARY 20, 2021

Customer Success teams need to understand who their most successful customers are, not only to allocate their efforts most appropriately, but also so they can support marketing and sales departments in developing more successful strategies based on best fit leads. What products, services, and features do your customers use most?

SaaS 98

SaaS Upselling B2B Metrics 98

Anexa BPO

JULY 7, 2022

And although in late 2021 many thought that COVID was behind us, spikes and variants are proving otherwise. These types of hidden benefits can be used as a part of a compelling marketing pitch to encourage event sales. Virtual events and hybrid models of virtual/in-person events have become the norm. Want to learn more?

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outsourcing Entertainment Technical Support Education 52

24-7 InTouch

JANUARY 26, 2021

With sales in this market projected to soar again in 2021, the need for quality customer service has also increased. . Where contact centers enter the game is in the post-production customer support stage. These days, customer support is more than just taking calls and handling technical issues.

Customer Service 52

Customer Service Entertainment Technical Support Customer Support 52

COPC

OCTOBER 22, 2021

Kyla began her journey at Transcom in 2019 as the Vice President of Account Management in North America before being promoted to her current role in April of 2021. This interview was conducted in August 2021 by COPC Inc. She is a passionate advocate for COPC Inc. and COPC Inc. certification. View the live video here. About Transcom.

At home agents 52

At home agents Technical Support Best practices Contact Center 52

Interactions

JULY 22, 2021

In fact, online sales hit $791.70 Figures were up another 39% again in Q1 2021. Intelligent Virtual Assistants (IVAs) can handle routine tasks like returns, order status, store location, and technical support so that agents have more time to deal with complicated customer issues. billion in 2020 , up 32.4%

Customer Service 62

Customer Service Wait times Technical Support Advertising 62

Satrix Solutions

FEBRUARY 1, 2022

From there, Sarah slogs through a survey that’s too long and includes some irrelevant questions (“don’t they know it’s my team that interacts with technical support, not me!?!”). To win over B2B sales prospects, it's not enough for your company just to have a good product and/or service.

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Surveys B2B Feedback Technical Support 78

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. TeamSupport aims to break down barriers and enable collaboration between support, sales, and product teams so all departments contribute to strengthening product relationships. “

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B2B Customer Support Technical Support Coaching 64

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Outsource Consultants

JUNE 28, 2021

Sparked by a sputtering labor market where hiring and retaining top talent has become increasingly difficult, the fourth quarter of 2021 is projected to align with (perhaps) an unprecedented rise in consumer activity, as the country continues to reopen and embrace a lifestyle they had to abandon in 2020. Technical support.

Call Center 76

Call Center outsourcing Outbound sales Contact Center 76

JivoChat

AUGUST 23, 2021

Total sales by US Shopify merchants exceeded $5 billion in 2020 and grew by 76% in that year alone. Using the platform, retailers can set up online stores or physical store locations via a point-of-sale (POS) app and accompanying hardware. in April 2021, with top Shopify competitors Squarespace and WooCommerce at 23.5%

Enterprise 52

Enterprise Sales B2B B2C 52

Comm100

APRIL 9, 2021

To help you on this journey, this blog reveals the key financial services and banking metrics from our 2021 Live Chat Benchmark Report , alongside top live chat best practices that will help you to gain your clients’ trust and loyalty. 2021 Live Chat Benchmark Report – Download the report for exclusive industry and team size data.

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Benchmark Best practices Banking Wait times 65

JustCall

NOVEMBER 23, 2022

Robocalls are pre-recorded messages that don’t support responses on your end. Of all spam calls in the United States in 2021, 60% were robocalls. For instance, if you receive a sales call in place of a spam call, it can lead to a revenue opportunity. The only way is to blacklist them. .

Call Center 52

Call Center Call Logging Technical Support Government 52

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? This data makes it even more imperative for companies to offer customer service language support even on the home front. Think hard on where do you get the majority of your sales from? trillion in revenue by 2021. . That is a good starting point.

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Customer Service Customer Support Self service Technical Support 144

teleopti

JANUARY 7, 2019

According to the digital market research company eMarketer, mCommerce sales in the UK are quickly approaching half of the country’s retail eCommerce market. By 2021, purchases made online via mobile devices will account for 51.7% of total retail eCommerce sales , up from 43.3% Take data and apply intelligence to it.

Customer Service 49

Customer Service Contact Center Technical Support Self service 49

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . If you can’t figure this out from your website, your marketing and sales leaders should be able to help answer this question. Reduce regrettable team member attrition from 4% to 3% in 2021.

Management 98

Management Chief Customer Officer Upselling SaaS 98

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. In the last two decades, she has created and led several recognized Customer Success, Sales, and Marketing teams. Anika Zubair. Catherine Blackmore.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21