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7 New Technologies to Improve Customer Service in 2021

TechSee

COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. Based on research , more and more companies will be taking customer emotions into account in 2021 and beyond. The post 7 New Technologies to Improve Customer Service in 2021 appeared first on TechSee.

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The Top Call Center Services to Outsource in 2021

Outsource Consultants

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will exist in 2021 and beyond. One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers.

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How AR Enables the 4 Key Field Service Trends of 2021

TechSee

This is underlined by a January 2021 survey , where 65% of U.S. Going into 2021, new trends are emerging that are helping field services provide their customers with efficient service, while still keeping a firm eye on their bottom line in a challenging economic environment. Investment in remote support.

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2021: Emerging AI trends in the telecom industry

TechSee

billion in 2021, at a CAGR of 43.6%. Vodafone’s website-located AI assistant, Julia , can assist customers with a range of tasks from technical support to invoicing queries, and then feeds critical, insightful data back to Vodafone to aid in future decision-making. billion in 2016 to $17.67 The driver for this growth?

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Your Guide to Call Center Outsourcing in 2021

Fonolo

You’ll want to find a cost-effective solution, but it’s also important to consider the quality of customer support. In addition, you’ll want to glean from outsourcing companies or market research, while being able to rely on their organization for lead generation and technical support.

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VoiceFoundry Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

CSM Magazine

We are pleased to recognize a variety of partners through the APN Partner Awards EMEA 2021. AWS helps partners build, market, and sell their offerings by providing valuable business, marketing, and technical support on top of our proven, global, and secure infrastructure.

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Cyber Monday Slow-Down Is Not What It Appears

Anexa BPO

In 2021, Cyber Monday online sales decreased for the first time ever, revealing that shoppers are adopting new habits. billion on Cyber Monday in 2021, that represented a 1.4% In fact, 2021 Cyber Monday was predicted to break previous records, projecting that online retailers would capture up to $11.3 billion that day alone.