TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Comm100

JANUARY 29, 2021

Best Chatbots in 2021: Chatbot providers that stand out from the crowd. Ready to explore the best chatbots of 2021? It can also identify whether a customer is eligible for a promotional offer and upsell a deal automatically. Schedule a demo or consultation call. You can schedule a demo for Comm100’s Chatbot here.

Chatbots 52

Chatbots Technology CRM industry standards 52

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Instructor: Jeannie Walters , Speaker, Writer, and Consultant, Experience Investigators. .

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

Outsource Consultants

MARCH 29, 2021

Is sales revenue your sole focus in 2021? Don’t waste time pairing conflicting KPIs, such as setting a lower agent AHT goal with increased upsell targets. By nature, upselling requires time for agents to explain the benefits of your brand’s products. Targeting too many KPIs only adds confusion.

Management 76

Management Calibration Call Center Average Handle Time 76

ChurnZero

MARCH 18, 2022

Speaker: Dave Kellogg , Principal, Dave Kellogg Consulting. Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021. Source: 2021 SaaS Survey Results from KeyBanc Capital Markets. Q&A recap. What’s your NRR?”

SaaS 98

SaaS Metrics Enterprise Surveys 98

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Customers don’t value your word, which as consultants, is how you effect change to drive success. Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

MARCH 31, 2023

As the consulting firm said in the study, “If you think you’ll have plenty of time to get it right because you’re a beloved brand, think again.” The billing platform Recurly tracked 1,900 subscription services in 2021 and 2022 and found the average customer churn rate is 5.6%. customers will leave after “just one bad experience.”

Benchmark 98

Benchmark B2B Accountability Consulting 98

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity. Simply put, the more you sell, the higher your margin.

Call Center 139

Call Center Technology outsourcing Self service 139

Totango

DECEMBER 28, 2020

It’s so important that Cisco has created an entire program around it and is requiring all Cisco Gold Partners to complete the Customer Experience (CX) Specialization Certification by March 2021. Identifies at-risk customers and upsell opportunities quickly. 6-hour virtual session with $5k full investment with 3rd party consultant.

Best practices 80

Best practices Upselling Analytics Technology 80

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Instructor: Jeannie Walters , Speaker, Writer, and Consultant, Experience Investigators. .

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

CSM Magazine

OCTOBER 12, 2022

At the same time, the proportion of British consumers happy to self-serve complaints has dropped to 28% in 2022, down from 34% in 2021. Upskilling is upselling for agents – the art of a good conversation begins before the customer call itself, but with ongoing, open communication between management and the agents. About Calabrio.

Coaching 52

Coaching Upselling Analytics Customer centricity 52

ChurnZero

JANUARY 22, 2021

So, you signed up for a Customer Success gig and now your boss wants you to upsell? To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.”. Their customer asked to talk in November 2021.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: . Primary Contact(s): .

Management 98

Management Chief Customer Officer Upselling SaaS 98

Inbenta

DECEMBER 14, 2021

According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Policyholders are in control.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JivoChat

AUGUST 18, 2021

This article is your guide on how to improve customer experience in 2021. Businesses and consumers have all kinds of ways to connect in 2021. Chatbots can provide service at all hours, increase customer satisfaction, upsell customers, and even boost conversion rates. Smartphone apps. Social media. Web chat or text messaging.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

JivoChat

FEBRUARY 24, 2021

We asked 22 Shopify store founders and marketing experts to share their best tips for getting more Shopify sales in 2021. Add upsells and cross-sells at checkout. In Shopify, you can show upsells and cross-sells on a popup when a customer adds an item to their cart. Vagabond Cookies | E-commerce Consultant. Mike Walton.

Sales 59

Sales Advertising Marketing Personalization 59

Comm100

OCTOBER 30, 2020

It can also identify whether a customer is eligible for a promotional offer and upsell a deal automatically. Schedule a demo or consultation call. Maybe a year from now, you’ll find yourself showcased on a list just like this one, as one of the top chatbot examples of 2021! And who knows? Chatbot ROI Calculator.

Chatbots 59

Chatbots Technology CRM industry standards 59

Integrity Solutions

MAY 23, 2023

Only 60% of sales teams and reps hit their annual quotas in recent years, and 69% of sales professionals agree their job is harder now than it was in 2021. Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners.

Sales 92

Sales Coaching Brand ambassadors B2B 92

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. She is the CEO of CSM Practise, an international customer success management consulting company.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21