DMG Consulting

JUNE 8, 2021

DMG Consulting Releases 2021 – 2022 Interaction Analytics Product and Market Report. Who : DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What : Releases 2021 – 2022 Interaction Analytics Product and Market Report . When : Today, 3 June 2021.

Consulting 59

Consulting Consulting Analytics Marketing 59

Call Design

JANUARY 21, 2021

Is your contact centre prepared for success in 2021? Updating legacy phone systems might be the best first step for your contact centre to make in 2021. With our consultative approach, we develop a deeper understanding of your business goals and challenges. Utilize Real-Time Transcription. Upgrade Old Technology.

Upselling 167

Upselling Coaching Consulting Consulting 167

DMG Consulting

JUNE 30, 2021

DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021-2022 Robotic Process Automation Product and Market Report. When: Today, 30 June 2021.

Consulting 59

Consulting Consulting Marketing Contact Center 59

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

Consulting 62

Consulting Consulting Analytics Marketing 62

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report.

Consulting 62

Consulting Consulting Marketing Customer Service 62

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.

Consulting 62

Consulting Consulting Contact Center Marketing 62

ShepHyken

JULY 26, 2021

workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers. The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken. Consider the opening stats. Sixty-four percent of U.S. Dissatisfied employees were more than 2.5

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48

CCNG

JULY 7, 2021

CCNG Academy member Elliott Winit is a Contact Center management consultant with over twenty-one years of consulting experience. His specialty area is Contact Center Optimization.

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Best practices Contact Center Metrics CCNG 195

Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. Paul Business Journals 2021 Fast 50 list. About Outsource Consultants.

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Consulting Consulting outsourcing Call Center 126

ShepHyken

NOVEMBER 8, 2021

Impressed by the genius of Van Gogh, pretend you could hire him as your customer experience consultant. The post 5 Top Customer Service Articles of the Week 11-8-2021 appeared first on Shep Hyken. (Forbes) Pretend your organization has an okay, not great, customer experience. What would Van Gogh recommend? Follow on Twitter: @Hyken.

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Customer Service Best practices Education Consulting 222

Beyond Philosophy

JANUARY 16, 2021

The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post “World Experience Organization” Created Will Help Us All Be Better in 2021 appeared first on CX Consulting. Follow Colin on Linkedin and Twitter.

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Journey mapping Consulting Consulting Customer Experience 199

Outsource Consultants

JULY 26, 2021

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will exist in 2021 and beyond. One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers.

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outsourcing Call Center Technical Support Contact Center 128

Education Services Group

APRIL 27, 2021

ESG, the leader in Customer Success as a Service ® , is proud to announce record-breaking 2021 Q1 results. The company’s unique approach combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity of technology companies. Q1 2021 new clients: Big 4 global consulting firm.

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Consulting Consulting Enterprise Technology 98

Outsource Consultants

AUGUST 16, 2022

magazine today named Outsource Consultants a member of its annual Inc. For four years now, Outsource Consultants has been proud to make the Inc. 5000 are ranked according to percentage revenue growth from 2018 to 2021. The minimum revenue required for 2018 is $100,000; the minimum for 2021 is $2 million. They must be U.S.-based,

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Consulting Consulting outsourcing Sales 67

Outsource Consultants

AUGUST 9, 2021

Why is 2021 the time for outsourcing? The most successful companies in history — and the most successful ones in 2021, for that matter — succeeded exponentially not because they did many things well, but because they did specific things great. Let’s chat during a no-risk, no-cost consultation. Interested?

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outsourcing Business Process Outsourcing Contact Center Morale 128

Fonolo

APRIL 1, 2021

Explore Contact Center Trends for 2021. As President & Principal Analyst at COMMfusion , Blair provides analysis and consulting services to industry leaders and has authored many highly acclaimed studies on the subject. There are several trends on Blair’s radar for 2021. Justin’s word of the year for 2021 is “integration”.

Customer Experience 142

Customer Experience Contact Center Consulting Consulting 142

Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Paul Business Journal’s 2021 Best Places to Work. “I About Outsource Consultants. I’m so proud of this team and the things they accomplish.

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Consulting Consulting outsourcing Call Center 67

Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

Consulting 67

Consulting Consulting outsourcing Healthcare 67

Nicereply

DECEMBER 28, 2021

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021.

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Customer Support Benchmark outsourcing Business Process Outsourcing 98

Beyond Philosophy

JUNE 25, 2021

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 22 April 2021. Updated 3 June 2021. 7 June 2021. < 21 April 2021. 7 June 2021. < 22 May 2021. 7 June 2021. < 31 March 2021.

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Customer Experience Airlines Consulting Consulting 383

Beyond Philosophy

JANUARY 15, 2021

The post Vital for 2021 – Digital Nudging Will Revolutionize Your CX appeared first on CX Consulting. To find out more about this fascinating subject and how to revolutionize your CX join Julia Lee and I on a webinar sponsored by Airkit on January 21st. Register here.

Airlines 248

Airlines Government Customer emotions Marketing 248

DMG Consulting

JULY 20, 2022

DMG Consulting Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Where: Available at the DMG Consulting online store. million during 2021.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

JANUARY 17, 2021

Welcoming in 2021, the Year of the Vaccine. 2021 started off quietly, with many of us welcoming in the new year from the safety of our homes, but this didn’t last long. 2021 started off quietly, with many of us welcoming in the new year from the safety of our homes, but this didn’t last long. Happy New Year!

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Government Healthcare Consulting Consulting 90

DMG Consulting

JUNE 14, 2022

DMG Consulting Releases 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Outsource Consultants

SEPTEMBER 14, 2021

The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner. We can help you too — contact us today for a risk-free, no-cost consultation.

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Contact Center Interactive Voice Response Morale Abandon rate 125

Outsource Consultants

AUGUST 17, 2021

SAINT LOUIS PARK, MN, August 17, 2021 – Inc. magazine today revealed that Outsource Consultants is No. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. Not only have the companies on the 2021 Inc. The 2021 Inc.

Consulting 67

Consulting Consulting outsourcing Sales 67

Quality Contact Solutions

NOVEMBER 19, 2021

There have been many changes to telemarketing rules and regulations in 2021. The most notable change was the April 1, 2021, U.S. Supreme Court decision in Facebook v. Here are the top takeaways from the decision: The decision narrowed the definition of an autodialer.

Telemarketing 98

Telemarketing outsourcing Marketing Technology 98

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021. Increasing Empathy.

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Contact Center Gamification Call Center Average Handle Time 176

Cincom

JUNE 3, 2021

Cincinnati, OH (June 3, 2021) – Cincom Systems, Inc., a global supplier of enterprise software solutions, announced today that it has entered into a partnership with Centric Consulting to implement CPQSync by Cincom. Susan Fine, Cincom Director of Channels for North America, says, “We are thrilled to partner with Centric Consulting.

Consulting 52

Consulting Consulting Finance Enterprise 52

DMG Consulting

JANUARY 29, 2021

2021: The Year of the Contact Center. 2021 is off to a rocky start as countries struggle to roll out the vaccines needed to combat the COVID-19 pandemic. What are your top contact center priorities for 2021? What are your top technology priorities for 2021? Figure 1: Top 5 Contact Center Priorities for 2021.

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Contact Center Interactive Voice Response Self service Analytics 62

Beyond Philosophy

DECEMBER 25, 2021

It’s also one of seven significant lessons that 2021 taught us. This new year also coincides with the 20 th anniversary of me founding my global Customer Experience Consultancy, Beyond Philosophy and publishing my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). The post Wow, What a Year!

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Personalization Consulting Consulting Customer Experience 195

Outsource Consultants

FEBRUARY 22, 2021

Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021. While that has always been important, the fact that everything is now executed virtually makes it critical in 2021. They should.

Call Center 76

Call Center Gamification Coaching Morale 76

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What do you predict will be the main challenges for the customer service industry in 2021?

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outsourcing Contact Center At home agents Call Center 128

DMG Consulting

APRIL 1, 2021

Workforce Management in 2021: Better than Ever. DMG Consulting has been talking about the concept of new-gen WFM for 6 years. If you’re interested in improving your WFM environment and finding a new solution, please see DMG’s new industry report, the 2021 Workforce Management Product and Market Report.

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Management At home agents Contact Center Self service 67

ppt solutions

FEBRUARY 5, 2021

TULSA, OKLAHOMA, February 5, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Contact Center Consulting Solutions, announced today it has been recognized by the 2021 Stevie Awards® as: Call Center Consulting Practice of the YearCustomer Service Solutions Technology Partner of.

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