2021 Best practices Consulting Upselling 
CustomerSuccessBox
JUNE 28, 2021
So this is going to be a key differentiator for Businesses in 2021 – organizations that are able to retain customers and those that are not able to do that. Check out the SaaS customer retention best practices to maximize renewals. Customer Success Had the biggest Impact in 2021. Customer Success Budgeting for 2021.
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.
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ChurnZero
FEBRUARY 9, 2021
. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Additional courses by Practical CSM: Business Fundamentals for Customer Success Managers.
Totango
DECEMBER 28, 2020
It’s so important that Cisco has created an entire program around it and is requiring all Cisco Gold Partners to complete the Customer Experience (CX) Specialization Certification by March 2021. Leverage the latest customer success best practices. Identifies at-risk customers and upsell opportunities quickly.
Outsource Consultants
MARCH 29, 2021
Is sales revenue your sole focus in 2021? The best way to add clarity is to be concise. Don’t waste time pairing conflicting KPIs, such as setting a lower agent AHT goal with increased upsell targets. By nature, upselling requires time for agents to explain the benefits of your brand’s products.
ChurnZero
FEBRUARY 9, 2021
. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Additional courses by Practical CSM: Business Fundamentals for Customer Success Managers.
TechSee
APRIL 10, 2018
Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity. BPOs are positioned to dominate this space.
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