ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

SaaS 98

SaaS Metrics Enterprise Surveys 98

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 74

SaaS Best practices Upselling Journey mapping 74

ClientSuccess

OCTOBER 20, 2020

In the modern SaaS world, sales is often considered the flashiest and critical of departments across organizations. But if 2020 has taught SaaS leaders anything it’s that it’s a company’s current customers – not the new ones – that have the potential to keep a business afloat when things get hard. 2021 Customer Success Planning.

SaaS 59

SaaS Accountability Management Sales 59

ClientSuccess

JANUARY 12, 2021

While 2020 was a completely unprecedented time for most SaaS organizations, their customers, and their employees, it also forced customer success teams to rethink how they worked with accounts and the services they provide. Three 2021 customer success resolutions: 1. 2021 is not the year to go back to ‘before’.

Journey mapping 53

Journey mapping Accountability SaaS Customer retention 53

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area!

Personalization 52

Personalization SaaS Upselling B2B 52

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmark 52

Benchmark SaaS Metrics B2B 52

Totango

MARCH 26, 2021

At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. Onboarding.

SaaS 66

SaaS Best practices Upselling Education 66

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products.

SaaS 92

SaaS Best practices Journey mapping Customer advocacy 92

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

OCTOBER 29, 2021

It is no surprise that SaaS sales prospecting is no cakewalk. In fact, prospecting is regarded as one of the toughest part of the entire sales process and demands long hours of identifying clients, writing mails, and calling them up, that too thankless. Networking is one of the best spin-offs of sales prospecting.

SaaS 19

SaaS Sales Scripts B2B 19

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. It shows that any acorn can turn out to be a larger account as it started from an acorn. Sales pitch exists even for freemium tools.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

ChurnZero

DECEMBER 29, 2020

Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. App categories include: Accounting & Tax. 20 Best BigCommerce Apps in 2021. This streamlined approach creates an unmatched and convenient communication hub for sales and support. PayHelm Accounting & Reporting.

Accountability 52

Accountability Sales Advertising Abandon rate 52

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. Just as collecting data and metrics is a part of the foundational principles of a SaaS organization, so too are KPIs foundational to the world of client success.

SaaS 88

SaaS Finance Customer centricity Metrics 88

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

SaaS 10

SaaS B2B APIs Accountability 10

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? Customer Success Manager.

SaaS 52

SaaS B2B Customer retention Upselling 52

aircall

OCTOBER 6, 2022

Companies in the EMEA region currently account for 53% of Aircall’s customer base, and the expansion of our physical presence across the continent helps us bring the power of conversation to the region’s resilient and ambitious business community. . ” — Anna Núñez, Regional Sales Manager at Aircall .

SaaS 62

SaaS Education Marketing Technology 62

CustomerSuccessBox

DECEMBER 13, 2021

He’s one of the 2021 Top 25 Customer Success Influencers. Cognito is a global industrial AI-SaaS firm that supports the full-scale digital transformation of heavy-asset industries around the world. Pre-sales / Post Sales). Any tips on a handoff from sales to the onboarding team? Continuity. Onboarding Team.

SaaS 52

SaaS Metrics Sales CRM 52

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . going to provide value to the customer?

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. product usage (does the account have above 80% account utilization with high feature usage?), The first rule to getting your CSMs onboard with your reference program is the result of a common misstep made during the sales process.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

SmartKarrot

JUNE 11, 2021

Best Customer Success Certifications 2021. CCSM Level 2 curriculum focuses on refining the ability to manage multiple accounts and internal relationships. CCSM Level 4 curriculum is based on instilling skills that drive portfolio or account expansion. SuccessHacker Certifications and Training Workshops.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

FEBRUARY 26, 2021

Analysing your competitors is necessary for any SaaS business to grow and develop in terms of customer satisfaction. In this guide, you will learn all about competitive analysis, market trends, how to conduct a competitive analysis, threats to your SaaS company, evaluate opportunities and position accordingly as per SWOT analysis.

SaaS 10

SaaS Marketing B2B Sales 10

ChurnZero

FEBRUARY 17, 2021

TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: Churnopedia – SaaS Metrics. Account Segmentation. Efficient Sales Models. TSIA Resource: 3 Tips to Lower Sales Costs Using Your Customer Success Org. ChurnZero Resource: Why Your Customer Success Team Needs Proper Sales Training.

Best practices 78

Best practices Upselling Analytics SaaS 78

ClientSuccess

DECEMBER 16, 2021

Silicon Slopes, Utah , December 16, 2021 — ClientSuccess, a leading Customer Success Platform, today announced the release of Goals by ClientSuccess TM , a powerful way for customer success managers to deliver measurable results for their customers. Goals was designed to align with S.M.A.R.T.

B2B 52

B2B SaaS CRM Best practices 52

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. In this blog post, we will outline the top 10 best customer success certificates and training in 2021. How to track Product Adoption for Accounts and much more. But how can you begin to shine in Customer Success ? Link: [link].

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

TeamSupport

JUNE 15, 2020

There was no visibility into how the members of the support department—much less Sales or Product development—were contributing to solving customer issues at a macro level. We wrote a support application that allowed for sharing data and collaboration between Support, Engineering, Product, and Sales. That is the case for any business.

B2B 64

B2B Self service B2C Customer Support 64

CustomerSuccessBox

DECEMBER 13, 2021

She’s Top 100 Customer Success Strategist (2021 & 2020). She is an experienced CS professional with over 18 years of SaaS implementations in multiple roles: Project Management, Consulting, Training, Account Manager, and Customer Success. Pre-sales / Post Sales). When should you start customer onboarding?

Best practices 52

Best practices Consulting Consulting SaaS 52

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Every board meeting is going to suck.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

SmartKarrot

SEPTEMBER 20, 2022

Enterprise software in saas is a segment that can be incredibly challenging for many enterprises to navigate. What is Software as a Service (SaaS)? Software as a Service (SaaS) is a software delivery model that provides customers access to applications and data via the Internet. billion in 2021 to USD 716.52

SaaS 10

SaaS Enterprise Healthcare CRM 10

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Dave Jackson.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. Through this graph, we can see the impressive growth rate of SaaS industry. In-person events won’t resume for most until 2021. They found out that 82% of respondents plan to wait until 2021 or later to resume in-person events.

SaaS 10

SaaS Upselling Metrics Marketing 10

DMG Consulting

SEPTEMBER 30, 2021

August 5, 2021 Donna Fluss. Total revenue for all companies that sell WFO suites on a generally accepted accounting principles (GAAP) basis in 2020 was $3.94 The primary revenue category to evaluate in this market is the one that tracks the sales of WFO solutions to contact centers. The Contact Center WFO Market Is Transforming.

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

SmartKarrot

SEPTEMBER 14, 2021

If you have a SaaS based platform and you want the tool to be around that, Priority Engine should be your go-to. This tools helps in delivering direct, real-time access to the accounts that prospects that are active. Terminus ABM Platform will render you with a 360 degree view of your accounts and contacts. Priority Engine.

B2B 10

B2B SaaS Accountability Engineering 10

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JivoChat

JULY 7, 2021

E-commerce sales are projected to account for 22% of all retail sales by 2023 , up from 18% in 2021. This rapid growth is creating opportunities and putting competitive heat on web-based sales. A knowledge base will provide answers and helpful information for customers in every section of the sales funnel.

Chatbots 52

Chatbots Self service Upselling Sales 52

JustCall

MARCH 8, 2023

Diane Magers Founder and Chief Experience Officer at Experience Catalysts Diane Magers is an accomplished senior executive with over 25 years of experience in customer experience, sales, and marketing. She is the Chief Customer Officer at Gainsight and is responsible for leading the post-sales organization. Follow Blake on LinkedIn 5.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52