CustomerSuccessBox

SEPTEMBER 7, 2021

Pro Tip: Designing a Customer Onboarding Framework for B2B SaaS. #2 The Customer Success teams and companies who showed great flexibility in 2020 are the ones who had tremendous growth in 2021. #6 t then uses and generates smart recommendations, the next best action for CSM for every account to unlock LTV that is otherwise at Risk. #8

Journey mapping 96

Journey mapping Engineering SaaS Upselling 96

ClientSuccess

OCTOBER 20, 2020

In the modern SaaS world, sales is often considered the flashiest and critical of departments across organizations. But if 2020 has taught SaaS leaders anything it’s that it’s a company’s current customers – not the new ones – that have the potential to keep a business afloat when things get hard. 2021 Customer Success Planning.

SaaS 59

SaaS Accountability Management Sales 59

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area!

Personalization 52

Personalization SaaS Upselling B2B 52

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 74

SaaS Best practices Upselling Journey mapping 74

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmark 52

Benchmark SaaS Metrics B2B 52

CustomerSuccessBox

JUNE 27, 2021

Upselling in B2B SaaS is a strategy designed to sell a more feature-rich product edition to an existing customer. So if you’re a B2B SaaS company what you’re looking for is one of those triggers that you believe will generate a potential opportunity to push an upsell. Let’s get started. Identify the triggers. Conclusion.

Upselling 52

Upselling B2B SaaS Accountability 52

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Onboarding.

SaaS 66

SaaS Best practices Upselling Education 66

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products.

SaaS 92

SaaS Best practices Journey mapping Customer advocacy 92

ChurnZero

DECEMBER 28, 2021

Leading the way, Google released their Year in Search for 2021. Who would have thought that 2021 would be the year the world searched for “y2k” more than ever before? Here’s ChurnZero’s greatest hits compilation of our top content, milestones, and happenings from 2021. Top 10 Articles from 2021.

Finance 52

Finance SaaS Accountability Metrics 52

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. It shows that any acorn can turn out to be a larger account as it started from an acorn. An average customer pays $10,000. Datadog – $1.2B

SaaS 52

SaaS Best practices Enterprise Customer retention 52

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. How to crush SaaS customer onboarding: a roundup of expert advice.

SaaS 98

SaaS Customer retention Surveys Consulting 98

ChurnZero

DECEMBER 29, 2020

A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. The SaaS Debate: Who Owns the Renewal and Upsell? 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

SaaS 10

SaaS B2B APIs Accountability 10

CSM Magazine

NOVEMBER 11, 2021

As CFO, Bernander will oversee global accounting, finance, treasury, tax and legal functions. “As Bernander is a CPA and joins with an extensive background of more than 15 years in financial leadership roles at global SaaS and technology companies. In April, Calabrio became just the fifth Minnesota-based technology unicorn.

Finance 59

Finance SaaS Analytics Contact Center 59

Satrix Solutions

JULY 21, 2021

SaaS onboarding makes or breaks your customer retention. Given the evolution of the SaaS economy, Customer Success has become a top priority for leadership and board members alike. In challenging times, it feels more important than ever that Customer Success and Product are not just aligned but allied.

Chief Customer Officer 78

Chief Customer Officer SaaS Customer retention Metrics 78

SmartKarrot

OCTOBER 29, 2021

It is no surprise that SaaS sales prospecting is no cakewalk. On that note, this post will walk you through the ins and outs of SaaS sales prospecting and how to do it right. Even though the SaaS sales prospecting of yesterday is seeing new changes as compared to the SaaS sales prospecting of today, some things still stay the same.

SaaS 19

SaaS Sales Scripts B2B 19

CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. Even we cannot believe it.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

CustomerSuccessBox

JANUARY 2, 2022

Eventful years like 2020 and 2021 have challenged the old traditions pertaining to Customer Success (CS). The businesses, approaches, trends, focus areas, etc have evolved over time and more so after 2021. For SaaS businesses, it should be the motto to live by. Different SaaS firms apply different methods to do the same.

SaaS 52

SaaS Metrics Accountability Upselling 52

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Download this eBook to learn how to crust your SaaS Customer Onboarding.

SaaS 52

SaaS Customer retention Surveys Consulting 52

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Regular usage of accounts and product features. Totango reduced client churn to 7% in 2021 by applying customer engagement strategies.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? Customer Success Manager.

SaaS 52

SaaS B2B Customer retention Upselling 52

aircall

OCTOBER 6, 2022

Companies in the EMEA region currently account for 53% of Aircall’s customer base, and the expansion of our physical presence across the continent helps us bring the power of conversation to the region’s resilient and ambitious business community. . Spain’s digitalisation adventure. With Venture Capital investment in Spain having grown 3.8x

SaaS 62

SaaS Education Marketing Technology 62

SmartKarrot

FEBRUARY 26, 2021

Analysing your competitors is necessary for any SaaS business to grow and develop in terms of customer satisfaction. In this guide, you will learn all about competitive analysis, market trends, how to conduct a competitive analysis, threats to your SaaS company, evaluate opportunities and position accordingly as per SWOT analysis.

SaaS 10

SaaS Marketing B2B Sales 10

SmartKarrot

JUNE 11, 2021

Best Customer Success Certifications 2021. CCSM Level 2 curriculum focuses on refining the ability to manage multiple accounts and internal relationships. CCSM Level 4 curriculum is based on instilling skills that drive portfolio or account expansion. SuccessHacker Certifications and Training Workshops.

Best practices 22

Best practices SaaS Accountability Education 22

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . going to provide value to the customer?

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

SmartKarrot

NOVEMBER 25, 2020

Keeping the same context in mind, let’s look at some ways through which you can generate leads and acquire the first 100 customers for your SaaS business. #1 Apart from establishing your social media identity, you can also use these accounts for doing market research. 1 Start with your network. and start acquiring fans.

SaaS 11

SaaS B2B Marketing Feedback 11

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. product usage (does the account have above 80% account utilization with high feature usage?), Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. tenure (has the customer been with you for at least a year?),

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

SmartKarrot

JUNE 24, 2021

Gain Grow Retain is an open, free community for customer success leaders of B2B SaaS organizations. You will also access resources like eBooks, cheat sheets, account behavior formula, blogs, and more that will help you collaborate and learn. Future of SaaS. This free online resource will help SaaS experts grow faster and better.

SaaS 17

SaaS Best practices B2B Customer retention 17

SmartKarrot

DECEMBER 29, 2021

If you have looked around for the top SaaS management platforms before, you would know by now that they vary extensively in usage, price ranges, and functionality. On that note, here we have compiled a list of the top 10 SaaS management platforms that you must watch out for in the year 2022. Like what you are reading? contact-form-7].

SaaS 10

SaaS Management Government Analytics 10

ClientSuccess

DECEMBER 16, 2021

Silicon Slopes, Utah , December 16, 2021 — ClientSuccess, a leading Customer Success Platform, today announced the release of Goals by ClientSuccess TM , a powerful way for customer success managers to deliver measurable results for their customers. Goals was designed to align with S.M.A.R.T.

B2B 52

B2B SaaS CRM Best practices 52

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Dave Jackson.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

CustomerSuccessBox

DECEMBER 13, 2021

He’s one of the 2021 Top 25 Customer Success Influencers. Cognito is a global industrial AI-SaaS firm that supports the full-scale digital transformation of heavy-asset industries around the world. How about a video thank you message from the account exec and a video intro to the onboarding manager?

SaaS 52

SaaS Metrics Sales CRM 52

SmartKarrot

SEPTEMBER 20, 2022

Enterprise software in saas is a segment that can be incredibly challenging for many enterprises to navigate. What is Software as a Service (SaaS)? Software as a Service (SaaS) is a software delivery model that provides customers access to applications and data via the Internet. billion in 2021 to USD 716.52

SaaS 10

SaaS Enterprise Healthcare CRM 10

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. In this blog post, we will outline the top 10 best customer success certificates and training in 2021. How to track Product Adoption for Accounts and much more. But how can you begin to shine in Customer Success ? Link: [link].

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Every board meeting is going to suck.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87