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Guest Post: Top 5 Ways to Support Your Customers in 2021

ShepHyken

The pandemic made these elements even more crucial in 2020 and will continue to do so into 2021. Customer Support Channels to Develop in 2021. The key going into 2021 is to take a lesson from effective project management – provide one point of contact for your clients. Going into 2021, consumers want to simplify their lives.

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Keep Your 2021 Sales Pipeline Full Using the Selling Lessons of 2020

Integrity Solutions

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. In fact, your success in 2021 depends on it. It’s also clear that the shift to a remote sales model isn’t just a temporary fix.

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5 Top Customer Service Articles of the Week 6-7-2021

ShepHyken

That question has accounted for millions and millions of extra sales. The post 5 Top Customer Service Articles of the Week 6-7-2021 appeared first on Shep Hyken. Depending on how you promote your products or services, you may have to adjust your marketing strategies. My Comment: “Would you like fries with that?”

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Who owns customer renewals and expansions: Customer Success, sales or account management?

ChurnZero

said account management; 17.7% said sales; 8.9% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. Account management teams claimed the difference. said sales; 20.3% said account management; and 4.5% said Customer Success; 19.2%

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Who owns customer renewals and expansions: Customer Success, sales or account management?

ChurnZero

said account management; 17.7% said sales; 8.9% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. Account management teams claimed the difference. said sales; 20.3% said account management; and 4.5% said Customer Success; 19.2%

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Visionary leaders turn to unstructured data analytics to lead the way in 2021

Tethr

At the beginning of 2021, our research leaders took a look back at the trends that surfaced over the course of the pandemic year, and made some predictions about the future. As we move towards a more automated world, it is absolutely essential to set up accountability for those automated systems. Cultivate sales opportunities.

Analytics 115
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Tethr product updates September 2021: Reporting enhancements, organization upgrades, and new tools

Tethr

Here’s a look at the Tethr updates for September 2021… Reporting enhancements. For example, sales leaders can now set a report to show only the top five objections their sales team struggled with that day, week, or month. These are the latest Tethr updates for September 2021! We can help.