The Northridge Group

MARCH 8, 2024

She recalls the advertising world being extremely demanding and stressful – the fear of being one step away from losing your job based on your accounts and client happiness. To add weight, in 2021, two Black women were running Fortune 500 companies for the first time ever. As of 2023, women held 10.4% Don’t change a thing.”

Consulting 135

Consulting Consulting Telecommunications Advertising 135

Calltools

MARCH 30, 2022

million of them in December 2021 alone, regulations for outbound calls have become stricter. As of March 2022, most voice providers are now STIR/SHAKEN-compliant; however, two companies, Vonage and Bandwidth, recently received citations from the FCC for not implementing this framework. . Healthcare.

Healthcare 52

Healthcare Government Education Telemarketing 52

Netomi

FEBRUARY 28, 2022

Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? One CX trend that will dominate/take the stage in 2022: . “I

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Balto

JUNE 23, 2022

The most represented industries in our survey were Retail (17.5%), Financial and Professional Services (16.2%), and Healthcare (12.2%). Almost half of our participants (48.2%) were in Customer Service, followed by Sales, Answering/Transferring Calls, Consulting, Customer Account Cancellation/Retention, and Collections. 2022, March 29).

Scripts 52

Scripts Coaching Contact Center Surveys 52

Balto

OCTOBER 31, 2022

Here’s how you can apply these findings: Set up an onboarding buddy system that pairs new hires with tenured agents Apply an accountability schedule to the program. The most represented industry among our respondents was healthcare (15.9%) followed by telecommunications (10.8%). Healthcare. 2021, January 11). Real Estate.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Hodusoft

OCTOBER 26, 2023

billion robocalls in 2022 alone, more than 20.6 As per the Federal Trade Commission, robocall scams yielded a median loss of USD 1,400 per person in 2022! In 2020, they extended the deadline to November 30, 2021. Legitimate calls Some sectors, such as healthcare or finance, benefit from STIR/SHAKEN more than other sectors.

Telecommunications 52

Telecommunications Government Education voip 52

AWS Machine Learning

FEBRUARY 2, 2023

For the 2022 season, the NFL aimed to leverage player-tracking data and new advanced analytics techniques to better understand special teams. There are around 3,000 and 4,000 plays from four NFL seasons (2018–2021) for punt and kickoff plays, respectively. The data distribution for punt and kickoff are different.

Calibration 75

Calibration Engineering Big data Automotive 75

SmartKarrot

SEPTEMBER 20, 2022

The enterprise software market is overgrowing and is expected to reach $1 trillion (about $3,100 per person in the US) by 2022. Examples include accounting, inventory management, payroll, and human resources software. billion in 2021 to USD 716.52 during the forecast period of 2021-2028. from 2022 to 2028.

SaaS 10

SaaS Enterprise Healthcare CRM 10

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at a single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository.

Analytics 71

Analytics Healthcare Scripts Accountability 71