Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. This isn’t just about saving money; it’s a decisive move to embrace AI and automation, enhancing customer experience through technological prowess.

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ShepHyken

OCTOBER 2, 2023

Top Takeaways: Outsourcing customer service and support functions can be an effective strategy for businesses, especially startups, to offload non-core tasks and focus on their core competencies. Quotes: “Around 2019 and 2020, everybody just wanted to see top-line growth. It was all about numbers and revenue.

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Customer Support outsourcing Upselling Customer retention 204

Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. An outsourced IT support team is not limited by working hours. But it’s easy to scale outsourced technical support services.

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Outsource Consultants

JULY 26, 2021

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will exist in 2021 and beyond. One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers.

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Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer service agents is expected to grow at a compounded annual growth rate of 36.4%. So what’s the solution? So what’s the solution?

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Outsource Consultants

OCTOBER 13, 2020

In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. So which BPO option is best for organizations looking for stable outsourcing in 2020 and beyond? Few (if any) outsource locations can compete with The Philippines on price tag.

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Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. The Rise of Nearshore Outsourcing. However, the widespread fluency of English and excellent customer service kept the Philippines competitive even as pricing became less of a differentiator.

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TechSee

MAY 12, 2020

Outsourcing is nothing new for field service organizations. The increasing demand for rapid, high-quality service coupled with an aging and shrinking pool of experienced technicians has further entrenched the practice of outsourcing in the field service industry. Field service outsourcing in the era of COVID-19.

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CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Let’s break down a few general trends we expect to see based on our experience. Outsourcing costs have been steadily rising in the U.S., Social impact outsourcing.

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Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. South Africa As one of the most advanced and diverse economies in sub-Saharan Africa, South Africa is no stranger to outsourcing. billion in 2020, while holding a double-digit stake of the global offshore BPO market.

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BlueOcean

JUNE 10, 2021

From consumers to small businesses to enterprise organizations, there’s no denying that wallets were squeezed in 2020 as the height of the pandemic took its toll. Data protection has been an ongoing trend in recent years, as contact centers continue to gather, store, and analyze exponential amounts of customer data.

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Transparent BPO

DECEMBER 17, 2019

We believe that engaged employees lead to better customer experiences and, as a result, happier clients. Thanks to the efforts of so many — agents and leadership alike — I’m proud to say that Transparent BPO is now the largest and most highly-regarded contact center outsourcer in Belize. But we aren’t done yet.

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outsourcing Business Process Outsourcing Contact Center Technical Support 90

Fonolo

FEBRUARY 11, 2020

The truth about call center outsourcing and why most people are wrong about it, and. Watch the full interview below, and then go read here to read more of our predictions for customer service industry trends in 2020 : ?. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center. Plus so much more.

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Contact Center outsourcing Call Center Chatbots 98

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. 2020 was indeed a unique year for vendor managers and their outsourced partners. Chat transactions.

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BlueOcean

FEBRUARY 17, 2022

In the current landscape of customer service , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. The customer experience reigns, and frontline agents must deliver on customer expectations with reliability and consistency. But what about when crisis hits?

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COPC

NOVEMBER 5, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. hosted as part of this fall’s Execs In The Know’s Customer Response Summit.

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Transparent BPO

JANUARY 14, 2020

Each year, new trends emerge that contact center executives must pay attention to, and 2020 is no different. It may also mean companies will invest less in domestic or in-house contact centers and opt instead for lower-cost alternatives, such as nearshore or offshore outsourcing providers. KPIs will change.

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Anexa BPO

JANUARY 18, 2022

With heightened expectations for customer experience (CX), anywhere work strategies being tested, and a transformation to human-centered tech, a common thread is emerging: 2022 will be the year of many dramatic, future-ready business trends. Never has there been greater emphasis on elevating the customer experience.

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Anexa BPO

JANUARY 18, 2022

You might think that the utility industry is exempt from the ever-growing business focus on customer experience (CX), but you’d be wrong. And this is where partnering with established BPO outsourcing companies can make a difference. Reach out to Anexa today.

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Blueship Call Center

MAY 25, 2023

Customers need efficiency, comfort, reliability, and friendliness. Outsourcing a portion of your company’s activities to a service provider or third-party partner is known as business process outsourcing (BPO). More than only calls there are many tasks handled by the call center outsourcing services.

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SharpenCX

FEBRUARY 23, 2021

All of this boils up and it can be tempting to wash your hands of it and just outsource customer service. Then, you might avoid failing customers and losing too many frustrated agents. And while outsourcing is a great solution, for some, it’s not for everyone. So why not put the ball in your customers’ court?

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BlueOcean

JUNE 17, 2021

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

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Alorica

FEBRUARY 18, 2020

18, 2020) – Alorica Inc., a global leader in customer experience solutions, today announced it has earned a spot on the 2020 Best of The Global Outsourcing 100 (GO100) list for the sixth consecutive year.

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BlueOcean

JULY 12, 2018

The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. The Role of Chatbots in Customer Care. “

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Merchants

DECEMBER 8, 2020

The number of local businesses harnessing AI technology has drastically increased in 2020, as customers look to drive their own experiences with brands and businesses through omnichannel strategies. The post The pitfalls of AI for customer experience appeared first on Business Process Outsourcing Services | Merchants CX SA.

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ShepHyken

FEBRUARY 25, 2022

This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business. No, that’s not a typo.

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BlueOcean

OCTOBER 6, 2020

We believe that every outsourcer should earn your business by delivering value day in and day out whether your relationship with them is in its first year or its 20 th year. Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering?

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Anexa BPO

JULY 21, 2020

Business Process Outsourcing in 2020. As we enter the second half of 2020, outsourcing is continuing to attract attention from all kinds of industries – no longer is BPO used only by manufacturing companies. Stand Out From Your Competition: Many brands outsource non-critical business processes such as telemarketing.

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Anexa BPO

JUNE 2, 2021

Brick and mortar operations have had to completely reconstruct their business model, the online outlet has become the number one shopping platform and BPO (Business Process Outsourcing) companies have increasingly stepped in (and stepped up) to manage areas that require in-office / in-person capabilities. The Online Office & Outsourcing.

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ShepHyken

FEBRUARY 12, 2021

According to Deloitte’s 2019 Global Call Center Survey , customer service topped the agenda for most firms. 85% of respondents believed that the customer experience was vital to success. 78% of participants believed that improving customer service came a close second. Video Chat. Final Notes.

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ShepHyken

JULY 23, 2018

Each week I read a number of customer service and customer experience articles from various resources. Geolocation: How Businesses Are Improving Customer Experience and Engagement by Robert Szyngiel. Why empowered marketers will own the customer experience by 2020 by Andy Berry.

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24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. IntouchCX and Beliveo are leaders in the customer care industry, focused on pairing the highest customer experience with best-in-class technology.

Contact Center 119

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Anexa BPO

SEPTEMBER 5, 2021

Without a doubt, the demand is there – in fact, an American Express study determined that 78% of participants intend to travel in 2021 simply to shake off the pandemic-induced stress of 2020. It only stands to reason that those travel companies that can meet these challenges and achieve high customer engagement will have the competitive edge.

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Call Experts

FEBRUARY 12, 2020

Ensure secure and real-time communication for your customers and their associated support data. . Key 2020 Trends: Cloud Contact Centers. Monitor Your Customer Experience with Real-Time Dashboards. Understand and Optimize your Unique Customer Touchpoints. Impact of Customer Experience on Churn and Retention.

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Transparent BPO

OCTOBER 13, 2020

FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents ROCKVILLE, MD (October 13th 2020)— Transparent BPO, the leader in outsourced customer experience solutions in Belize, today announced the opening of a new contact center in Belmopan, the nation’s capital.

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Serenova

JANUARY 7, 2020

Time and time again, we’ve seen, firsthand, how our technology solutions fuel growth by transforming the customer experience. Today, that solution unifies everything from customer engagement to quality management to analytics. These can be subscription-based or onetime engagements to suit the customer.

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Alorica

FEBRUARY 18, 2020

18, 2020) – Alorica Inc., a global leader in customer experience solutions, today announced it has earned a spot on the 2020 Best of The Global Outsourcing 100 (GO100) list for the sixth consecutive year.

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