CCNG
APRIL 13, 2021
Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. Recent Gartner projections indicate that CCaaS use will increase by 50% between 2020 and 2022.
Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. While a solid business case could be made solely for how IT would benefit, there’s a bigger story to tell that considers other stakeholders, both in and out of the contact center.
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Cisco - Contact Center
SEPTEMBER 17, 2020
Last month I shared some exciting new capabilities with Webex Contact Center, our award-winning contact center as a service (CCaaS) for small and large contact centers. We’ve also introduced more channels when Webex Experience Management is integrated at the contact center agent desktop.
Cisco - Contact Center
AUGUST 3, 2020
Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Award Winner Second Year in a Row.
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In 2020, driven by the need to react to the pandemic, these figures were 75% and 5% respectively. In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. 43% of survey respondents were using homeworking, with 5% running a pilot scheme or about to set one up.
Contact Center Pipeline
OCTOBER 8, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.
Cisco - Contact Center
JUNE 18, 2020
Driving Business Growth for Customers with the Intelligent Contact Center. Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Copyright © 2020 Aragon Research Inc. Contact Center Installed Base.
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