2020 call center software Contact Center contact center solutions 
Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. While a solid business case could be made solely for how IT would benefit, there’s a bigger story to tell that considers other stakeholders, both in and out of the contact center.
Cisco - Contact Center
SEPTEMBER 17, 2020
Last month I shared some exciting new capabilities with Webex Contact Center, our award-winning contact center as a service (CCaaS) for small and large contact centers. We’ve also introduced more channels when Webex Experience Management is integrated at the contact center agent desktop.
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Hodusoft
AUGUST 6, 2020
Even DoT has extended relaxation up to 31 st December 2020 to permit contact centers to carry out remote operations with their employees working from home. The pandemic is not going away anytime soon and, in any case, work from home could be an opportunity to gain from the right software to keep employees connected.
Hodusoft
MAY 24, 2022
Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers. Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. billion in 2020” . What are cloud-based contact centers?
Hodusoft
APRIL 29, 2020
Call center software gives companies the capacity to operate better with the help of useful features. Some of the common call center software features include automatic call distributor (ADC), auto dialer , interactive voice response (IVR), call queues, disposition codes, and more.
Serenova
MAY 29, 2020
For most contact centers, surviving the first months of COVID-19 required swift operational reboots that began with major work-from-home (WFH) transitions. The strain of balancing the need to protect employees from the coronavirus while maintaining business continuity continues for contact center leaders. The Cloud.
Serenova
MAY 29, 2020
The strain to balance taking care of employees to protect them from the coronavirus while maintaining business continuity continues for contact center leaders. As contact volume, customer anxiety and agent stress all still soar, what you once managed can now feel overwhelmingly un-manageable. Every time.
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