CCNG
OCTOBER 29, 2021
We’ve all heard how 2020 is the year everything changed. For those already there, this is a good time to ensure you’re focused across all elements of Total VOC “Act” including Closed Loop Feedback (both internal and external), Employee Engagement and cementing the Customer as central to a company’s decision making.
COPC
JULY 23, 2021
The company provides both office-based and work-at-home (WAH) solutions with employees reporting from their home offices located throughout the country. “During my entire career in Customer Experience (CXP), my focus as a leader has always been on the people (employees) I serve. to support its employee engagement initiative.
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Taylor Reach Group
JANUARY 17, 2020
For many contact centers, the road to 2020 is strewn with unfulfilled New Year resolutions from the previous decade, abandoned optimization projects and discarded digital transformations pave the way. Listen to what your contact center employees are saying. by JD Fairweather. The good news is it’s not too late to course correct.
Taylor Reach Group
MARCH 20, 2020
One priority each of us should have on our “to do” for 2020 is mental health. Yet not dealing with mental health concerns are bad for business, not just in terms of absenteeism, but also in terms of reduced employee engagement and reduced productivity. So in 2020, let’s create a culture of health in our workplaces.
COPC
JULY 23, 2021
The company provides both office-based and work-at-home (WAH) solutions with employees reporting from their home offices located throughout the country. “During my entire career in Customer Experience (CXP), my focus as a leader has always been on the people (employees) I serve. to support its employee engagement initiative.
CCNG
MAY 11, 2021
A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.
Taylor Reach Group
MAY 14, 2020
According to the Gallup Organization, you could do all this and more by making your way to the top quartile of employee engagement. Gallup defines engaged employees as those who are involved in, enthusiastic about and committed to their work and workplace. In the Spring of 2020, new challenges have presented themselves.
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