Beyond Philosophy
DECEMBER 31, 2019
Here we go, beginning of 2020 and a whole new decade. With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. . Ideas also get trendy.
Outsource Consultants
OCTOBER 23, 2020
?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for 2020. Paul Business Journal has named Outsource Consultants, a leader in outsource call center selection, to its 2020 Fast 50 list. The Minneapolis/St.
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Beyond Philosophy
DECEMBER 20, 2019
What is Important in 2020? The post What is Important in 2020? appeared first on Customer Experience Consulting. Yogi Berra, the New York Yankees Coach once said, “Predictions are hard, especially about the future.” ” Predictions can be difficult; it is true.
Beyond Philosophy
DECEMBER 26, 2020
This is the Most Significant Thing We Learned in 2020! Like many people, we are not sad to see the year 2020 slip into the past. This episode, we share five significant insights that we gleaned from the notorious year 2020. The post This is the Most Significant Thing We Learned in 2020! appeared first on CX Consulting.
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. Wednesday, July 15 2020 11 AM PST, 2PM EST, 6PM GMT Inspire personal accountability in the workplace.
Beyond Philosophy
JANUARY 17, 2020
1 in 4 Will Lose Their Job in 2020. At the end of 2019, global research firm Forrester predicted that 1 in 4 Customer Experience jobs will be cut in 2020. I was into Customer Experience before it was a corporate term bandied about by consultants and marketing conferences. While we find this prediction grim, we do not disagree.
CCNG
OCTOBER 29, 2021
We’ve all heard how 2020 is the year everything changed. Rick Denton is a CCNG Academy member, podcaster, speaker, consultant and principal at EX4CX, focusing on transforming Contact Centers from Cost Centers to Customer Insight Centers. Well, what if a story about a Tex-Mex restaurant in Dallas highlights how NOT everything changed?
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
2020 was the year that customer call centers and customer experience were pushed to their limit. With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience. October 22, 2020 at 11 am PDT, 2 pm EDT, 7 pm BST To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, Wednesday September 23, 2020 11AM PDT, 2PM EST, 6PM GMT Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer.
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