Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Knowing that anxiety was at an all-time high in 2020, Outsource Consultants was dedicated to creating a work environment that provided stability and enjoyment.

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Consulting Consulting outsourcing Call Center 67

Outsource Consultants

SEPTEMBER 7, 2020

It’s not up for debate—the 2020 election season is upon us, and November 3rd will be here before you know it. So what does your political call center procurement plan look like? You need to secure a quality outbound calling partner before it’s too late. Which Political Call Center Partner is Best for Your Business?

Call Center 101

Call Center Telemarketing outsourcing Consulting 101

Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot. The Rise of Hub & Spoke in Call Centers.

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Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. 2020 illuminated the importance of technology.

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Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. Let’s take a look at how the potential threats we covered in 2019 have played out, and how the Philippine call center industry has faced the additional difficulties initiated by the pandemic.

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outsourcing Real estate Government Call Center 128

Outsource Consultants

FEBRUARY 21, 2024

“AI will replace human contact center interactions,” according to some CX experts in 2020. By prioritizing the human touch alongside AI’s efficiency, you can create a contact center experience that resonates with customers and empowers your agents. Ready to create a human-AI symphony in your contact center?

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Call Center Virtual Agent Morale Chatbots 67

Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. Likewise, nearshore BPO providers became more popular – and costly – as demand spiked due to more companies replacing their domestic call centers with less expensive Latin American providers.

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outsourcing Government Call Center Telecommunications 67

Outsource Consultants

JUNE 28, 2021

The Q4 call center staffing crunch is real. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents ahead of the end-of-year push. In short, call center staffing is becoming a game of musical chairs between you and your competitors.

Call Center 76

Call Center outsourcing Outbound sales Contact Center 76

ShepHyken

FEBRUARY 12, 2021

According to Deloitte’s 2019 Global Call Center Survey , customer service topped the agenda for most firms. The pandemic made these elements even more crucial in 2020 and will continue to do so into 2021. 47% of companies outsource their call center operations to solve capacity issues. Final Notes.

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Chief Customer Officer Call Center Consulting Consulting 282

Outsource Consultants

JUNE 22, 2020

Want to know what your call center has in common with all the others? . Optimize your call center costs to deploy seamless customer experiences. . Call Center Technology That Reduces Agent Burden. Here are just a few call center tools to consider and how they can help: Integrated Voice Response (IVR).

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Call Center outsourcing Interactive Voice Response Chatbots 84

Global Response

FEBRUARY 13, 2022

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. But what is a call center? Now what really is a call center? An In-Depth Look.

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Call Center Interactive Voice Response outsourcing Contact Center 62

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

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call center software Best practices Call Center Interactive Voice Response 140

Outsource Consultants

JULY 19, 2021

Don’t worry, we haven’t forgotten that this is an outsourcing blog. So what do the Olympics have to do with outsource call centers ? The outsource call center industry has its own select group of powerhouses. Some of the best outsource call centers in the world take the Norwegian approach.

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outsourcing Call Center Coaching Advertising 128

Stafford Communications

SEPTEMBER 10, 2019

How Call Center Artificial Intelligence is Transforming the Industry Artificial intelligence (AI) is having a major impact in many industries, including call centers. How is AI Being Used In Call Centers? Interactive voice response (IVR) systems have been in place in call centers for decades.

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Call Center Interactive Voice Response outsourcing Virtual Agent 52

Call Experts

FEBRUARY 12, 2020

Key 2020 Trends: Cloud Contact Centers. Benefits of a Call Center: Healthcare and Medical Practice. Our Answering Service Handles Your Office Calls . 4 Strategies to Outsource Telephone Triage . Top Interview Questions for Call Center and Answering Service. One call can change your business!

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Cloud contact Contact Center Journey mapping Interactive Voice Response 69

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

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call center workforce Call Center Management Gamification 52

Stafford Communications

SEPTEMBER 10, 2019

Call Center Hiring: How to Hire the Right Call Center Employees One of the toughest challenges that call centers face is finding and retaining good employees. Hiring the right call center employees from the start can help you to reduce turnover and avoid such losses. Autonomous. Multitasking.

Call Center 52

Call Center Healthcare outsourcing Advertising 52

COPC

MARCH 24, 2020

WINTER PARK, Fla. — (March 24, 2020) — COPC Inc. , a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. Customer Experience Consulting Services.

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Consulting Consulting Best practices Call Center 40

TeleDirect

JANUARY 28, 2021

Trying times call for tried and true customer service capability. If any year in recent memory could be called a “crisis,” 2020 checks all the boxes. TeleDirect’s business process outsourcing (BPO) model has always thrived on outstanding customer service, so that our own clients can take care of their own customers accordingly.

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Customer Service Business Process Outsourcing outsourcing Customer retention 111

JustCall

MARCH 21, 2022

The attention is on every sales call center! In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In this comprehensive guide, we will cover all the steps and details you need to get a complete understanding of how to start, run and grow a successful sales contact center.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52

Outsource Consultants

JULY 13, 2020

Call center agents are talking to your retail customers 24/7 — and these chats represent an opportunity to make life easier for customers. Retailers should work with their call center agents to identify new ways to clarify topics of interest via your website or automated across other channels, like email, IVR, or chat. .

Customer Experience 76

Customer Experience outsourcing Call Center Consulting 76

TeleDirect

DECEMBER 1, 2020

TeleDirect , a recognized leader in business process outsourced (BPO) excellence, including call centers, was on the forefront of the WFH revolution long before it became mainstream, thanks to our remote-friendly services like inbound solutions , reservation services , overflow & after hours support , and much more.

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Business Process Outsourcing outsourcing Consulting Consulting 98

Fonolo

JUNE 9, 2014

Its origins go back over 5 decades, to the earliest days of call centers. Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA. And for many call center managers, maintaining these service levels is a top priority.

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Service level Call Center Abandon rate Metrics 96

CCNG

OCTOBER 19, 2022

Forrester, 2022) In 2022, an average of 59% of customers trust the brands they interact with, 2 percentage points higher than the 57% of customers who trusted brands in 2020. Forbes Insights, 2020) Two-thirds of customers could not recall when a brand exceeded expectations. Another 28% are willing to give mobile messaging a chance.

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Customer Experience Journey mapping Metrics Surveys 195

Outsource Consultants

OCTOBER 9, 2019

In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for your customers. Call center leaders should focus their attention on these trends in 2020 to improve customer experiences and capitalize on every opportunity.

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Call Center Call center experience Consulting Consulting 59

Call Experts

JANUARY 15, 2020

As per “The future of work 2020” report, HR departments must focus on People and Performance to enhance overall employee management and productivity. . Benefits of a Call Center: Healthcare and Medical Practice. Our Answering Service Handles Your Office Calls . 4 Strategies to Outsource Telephone Triage .

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Chatbots Journey mapping Interactive Voice Response outsourcing 72

Call Experts

FEBRUARY 19, 2020

Key 2020 Trends: Cloud Contact Centers. Benefits of a Call Center: Healthcare and Medical Practice. Our Answering Service Handles Your Office Calls . 4 Strategies to Outsource Telephone Triage . Top Interview Questions for Call Center and Answering Service. One call can change your business!

Customer Experience 80

Customer Experience Journey mapping Self service Interactive Voice Response 80

Stafford Communications

DECEMBER 2, 2019

Having a vetted outsourced partnership established will help alleviate some of the stress that comes with a product recall. Stafford Communications is an excellent resource for outsourcing these types of services. Using your website to keep them updated may help alleviate the tension and reduce load on your call center.

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Interactive Voice Response Healthcare outsourcing Call Center 52

Call Experts

MARCH 5, 2020

Call Experts can help you manage your customer experience and provide real-time insights with relevant, customized reporting. . . How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. Our Answering Service Handles Your Office Calls .

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Answering services 80

Call Experts

MARCH 18, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. Benefits of a Call Center: Healthcare and Medical Practice. Our Answering Service Handles Your Office Calls . 4 Strategies to Outsource Telephone Triage .

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

Call Experts

FEBRUARY 26, 2020

Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. Benefits of a Call Center: Healthcare and Medical Practice. Our Answering Service Handles Your Office Calls . 4 Strategies to Outsource Telephone Triage . Top Interview Questions for Call Center and Answering Service.

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

Vistio

AUGUST 9, 2021

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.

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Contact Center Consulting Consulting Call Center 52

Skybridge

AUGUST 10, 2020

But in his recent article for Forbes, writer and consultant, Stephen Wunker, makes a compelling argument for doing so – and starting now. I say “ just about every customer contact center” because there were a handful of customer care providers – Skybridge Americas included – who were ready. You can read it here. We would love to talk!

Customer Care 52

Customer Care Healthcare Contact Center outsourcing 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Taylor Reach Group

AUGUST 20, 2020

This was also confirmed in a Taylor Reach Research of contact centre operators conducted in May 2020 that verified technology was the #1 challenge in moving to WFH ( [link] ). To find out more about how Taylor Reach can help your company with continuity and crisis response, CLICK HERE to schedule a free consultation.

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Consulting Consulting Technology Service level 120

COPC

JUNE 4, 2020

This interview was conducted in April 2020 by Shreekant Vijaykar, Director for Asia Operations for COPC Inc.in We won our very first industry award in 2020 through a virtual presentation – TDCX Malaysia was just named Frost and Sullivan’s 2020 Customer Experience Management Provider of the Year! Kuala Lumpur. About TDCX.

Best practices 55

Best practices Automotive outsourcing Contact Center 55

Transparent BPO

NOVEMBER 18, 2019

Plans are to train and graduate 20 more in the spring of 2020 and another group in the fall. Contact Center Leadership Development Best Practices. ” In his now-famous TED talk, author, speaker, and organizational consultant Simon Sinek said organizations must “Start with Why.”

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Contact Center Metrics Best practices Consulting 69