Spearline
JANUARY 3, 2019
And we have some significant plans in the pipeline for 2019, full details of which will be revealed to you shortly. Email support@spearline.com or call us on +353 (0)28 51460. Our latency test replicates the customer call flow and allows you to quantify the amount of latency your customers experience. 2019 event schedule.
Robert Davis
NOVEMBER 11, 2019
The client had missed the premium goals each month from January through May 2019. We determined agents were missing opportunities: Customer Service – Members who called in and had only one product did not receive offers for the other product. Let’s set up a call and discuss how Robert C.
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3CLogic
APRIL 20, 2021
First and foremost, voice self-service can help you resolve caller issues quickly without having to chat live with an agent — enabling your agents to focus on specialized and more complex calls. But leaving your call routing to voice bots can lead to disaster if you don’t implement a smart system.
SharpenCX
SEPTEMBER 30, 2020
Read Next] How Sharpen Can Use Bots in Your Call Flow for a Better Customer Experience. hours on their phone–up 20% from 2019. With the right tools, your bots will be able to pull the right customer data so each interaction still feels personal. Customers will still feel known. Chatbots can cut pressure on your agents, too.
Spearline
NOVEMBER 25, 2020
The Taylor Research Group highlights in their Contact Center Industry Stats that “although customers want multiple options when it comes to communicating with an organization, voice still remains the most critical and predominant channel” Contact Babel’s research indicates that telephone calls account for 66.3% of interact.
Talkdesk
DECEMBER 23, 2020
In 2019, small businesses generated 44% of the US economic activity and, as a whole, they create two-thirds of net new jobs and drive U.S. Across the country, governors, mayors and municipal leaders are mandating regional lock-downs and stay-at-home orders which have a devastating effect on small businesses—the lifeblood of the U.S.
Spearline
MAY 30, 2019
. “Remote work is expected to grow stronger in 2019. ” (Source: “10 Remote Work Trends That Will Dominate 2019”; Forbes, 21 Dec 2018 - Abdullahi Muhammed, Contributor). Many businesses are building their processes and capabilities to involve and manage remote workers in their call flows.
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