9 Non-Negotiable Features Your Omnichannel Contact Center Software Needs to Meet Soaring Customer Expectations Right Now
SharpenCX
AUGUST 18, 2020
Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. Nearly two-thirds of contact center leaders struggle to realize intended ROI from their contact center because they can’t integrate their systems and channels.
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