SharpenCX

SEPTEMBER 30, 2020

Read Next] How Sharpen Can Use Bots in Your Call Flow for a Better Customer Experience. Read Next] How to Boost Morale and Keep Your Remote Employees Engaged. hours on their phone–up 20% from 2019. As we spend more time on our phones, people are engaging with more brands. Customers will still feel known.

Chatbots 128

Chatbots Call flow Morale Contact Center 128

Enghouse Interactive

APRIL 28, 2019

As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective. Dimension Data 2019 report.

Quality management 49

Quality management Management Scripts Call flow 49

Enghouse Interactive

MAY 21, 2019

As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective.

Quality management 40

Quality management Management Scripts Call flow 40

Balto

FEBRUARY 6, 2023

It’s crucial to have direct experience of things like call flows, processes, and winning behavior. For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. 2019, January 23). 2019, February 8). 2019, July 16).

Contact Center 52

Contact Center Coaching Surveys Scripts 52