Countdown to Empower 2019

Guru

We have entered the final countdown to Empower 2019. Here are a few things that we’re particularly excited about: empower 2019With only a few weeks left until the conference, the schedule has been set, sponsors are locked in, and attendees are registered. Right?!

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Top Themes from Think 2019

Peter Lavers

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist.

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5 Top Customer Service Articles for the Week of April 22, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of April 22, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of April 1, 2019

ShepHyken

How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. My Comment: Our friends at Salesforce have just released their 2019 “State of Service” report.

Study: The Health of the Contact Center

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of April 8, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of April 15, 2019

ShepHyken

In 2019, customer service is still about listening, reacting, helping and being friendly. The post 5 Top Customer Service Articles for the Week of April 15, 2019 appeared first on Shep Hyken.

Concentrix Wins UK National 2019 Innovation Award

Concentrix

The post Concentrix Wins UK National 2019 Innovation Award appeared first on Concentrix. 2019 Award News NewsClipInnovations in Blending Human and Artificial Intelligence The National Innovation Awards (the Nationals) recognize business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation and profitable growth.

5 Top Customer Service Articles for the Week of March 11, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of March 11, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of March 18, 2019

ShepHyken

CX in 2019: Top Customer Experience Trends to Keep on Your Radar by Gavin James. The post 5 Top Customer Service Articles for the Week of March 18, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources.

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Speaker: Claire Beatty, Editorial Director - Asia, MIT Technology Review Insights

5 Top Customer Service Articles for the Week of March 4, 2019

ShepHyken

Tru Rating) We caught-up with Shep shortly after the publication of his latest book The Convenience Revolution , to find out why making life easy for the customer, is where businesses really need to be paying attention in 2019.

5 Top Customer Service Articles for the Week of February 18, 2019

ShepHyken

Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. 3 Customer Loyalty Trends for 2019 by SmarterCX Team. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs.

5 Top Customer Service Articles for the Week of January 28, 2019

ShepHyken

The State of Bots in 2019: Successes and Failures by Astrid Monge. Second, because it links to Fonolo’s free report, “The Top Contact Center Trends to Watch in 2019.” Each week I read a number of customer service and customer experience articles from various resources.

5 Top Customer Service Articles for the Week of February 25, 2019

ShepHyken

Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. The post 5 Top Customer Service Articles for the Week of February 25, 2019 appeared first on Shep Hyken.

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The Health of the Contact Center: Are You Ready for 2019?

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

5 Top Customer Service Articles for the Week of January 14, 2019

ShepHyken

Ten top tips for building a customer-driven company in 2019 by cp2experience. Panviva) Get a jumpstart on your 2019 planning with this collection of CX insights from our top 10 industry experts.

7 Big Call Center Predictions for 2019

Zingtree

In a recent Call Centre Helper article , their panel of experts has published their call center predictions for 2019, ultimately defining how they believe the industry will evolve this year. Business Call Centers Call Center Predictions for 2019 call center trends call center trends 2019

5 Top Customer Service Articles for the Week of February 4, 2019

ShepHyken

The 75 Customer Service Statistics You Need to Know in 2019 and Beyond by Reuben Yonatan. What does customer service mean to you in 2019? What we got are 24 excellent battle tested quotes on what customer service means for them in 2019.

ACE 2019: It’s Go Time!

Aspect

One of the things we’re most excited about for ACE 2019, which will be held at the Venetian Resort in Las Vegas, July 29 – August 1, is our revamped agenda. Learn more about ACE 2019 here. The post ACE 2019: It’s Go Time! Customer Experience English/US ACE ACE 2019

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The Path to Journey Management

Speaker: Kerry Bodine and Lindsay Sykes

5 Trends Set to Define Next Generation Customer Experience in 2019

TechSee

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies.

How to Get the Most Out of Empower 2019: Webinar Recap

Guru

Empower 2019 is less than a month away! empower 2019

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How to Prepare for 5 Customer Service Trends in 2019

Contact Center Pipeline

As organizations plan for success in 2019, emerging trends will influence how customer service is delivered. The evolving landscape will drive changes in how customer service representatives are utilized, trained and even compensated.

Infographic: Social customer service expectations in 2019

InTheChat

Already in 2019, we’ve seen the death of major brands that couldn’t keep pace with the continuing digital. The post Infographic: Social customer service expectations in 2019 appeared first on InTheChat.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in! As a pioneer in AI for contact center customer service and customer.

Four Key Contact Center Technologies for 2019

Contact Center Pipeline

As we end 2018 and reflect on what’s ahead in 2019, it seems like a good time to think about what’s new and what’s next in contact center technology.

5 Top Customer Service Articles for the Week of January 21, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of January 21, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of February 11, 2019

ShepHyken

15 Net Promoter Score Statistics You Need To Know In 2019 by Anna Pogrebniak. The post 5 Top Customer Service Articles for the Week of February 11, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources.

The future of customer support: 5 facts and 6 trends to watch in 2019

HelpCrunch

From chatbots to big data - we share our thoughts on 6 main customer support trends in 2019. The post The future of customer support: 5 facts and 6 trends to watch in 2019 appeared first on HelpCrunch blog. The future of customer support is not that far from us.

4 Steps to Developing Your Customer Care Strategy

What does customer service mean to you in 2019?

HelpCrunch

If you try and google something like ‘customer service in 2019’ or ‘predictions for customer support’, you’ll already find a bunch of articles. The post What does customer service mean to you in 2019?

The BIG Dangers For ‘Customer Experience’ in 2019 – Expert Debate

Beyond Philosophy

We also share recommendations about what all Customer Experience champions should focus on to solve the problems of the industry in 2019. The post The BIG Dangers For ‘Customer Experience’ in 2019 – Expert Debate appeared first on. The Customer Experience Industry is suffering from a lack of results. Or perhaps it might be more accurate to say, it is suffering from a lack of proof about the results Customer Experience strategy is getting.

Five Ways to Keep Your CX Program Alive and Well in 2019

Beyond Philosophy

The post Five Ways to Keep Your CX Program Alive and Well in 2019 appeared first on. Customer Experience is having some growing pains. There are a lot of reasons for it, which I have shared before.

Empower 2019: What Support Leaders Are Most Excited About

Guru

empower 2019Guru’s conference Empower will be here before we know it.

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To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels

ACE 2019: Speak Up!

Aspect

In case you haven’t noticed, we’re pretty excited about ACE 2019 , July 29 – August 1. If you’re passionate about sharing your expertise, real-world strategies and knowledge and are available to attend the entire ACE 2019 event we’d love to hear from you. The post ACE 2019: Speak Up!

8 Customer Service Networks You Need to Follow in 2019

Fonolo

6 Must-Read Customer Experience Trends in 2019. Call Center Contact Center Customer Service Mobile News Technology 2019 call-center contact-center customer-experience customer-experience-education customer-service customer-service-networks education networks

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Top Contact Center Events to Attend in 2019

Bright Pattern

Check out our list of top contact center events to attend in 2019! We’re excited to be traveling across the United States once again as we attend and sponsor at some of the most incredible contact center events this year.

How Should Your Customer Support be in 2019?

ProProfs Blog

One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Now that you have realized how customer service experience affects your business results, it’s time you strategize and follow these customer service trends in 2019.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

IDC estimating enterprises will spend in excess of $2 trillion in 2019 on. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.