5 Top Customer Service Articles for the Week of July 22, 2019

ShepHyken

Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. My Comment: The author of this article share four customer experience takeaways she picked up from Mary Meeker’s 2019 Internet trends report.

5 Top Customer Service Articles for the Week of August 19, 2019

ShepHyken

They look specifically at the customer service experience of 500 US-based brands in “high-growth mode” in the month of May 2019. The post 5 Top Customer Service Articles for the Week of August 19, 2019 appeared first on Shep Hyken.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Top Themes from Think 2019

Peter Lavers

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist.

CRM 188

5 Top Customer Service Articles for the Week of August 26, 2019

ShepHyken

37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Super Office) Customer experience has fast become a top priority for businesses and 2019 will be no different.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

5 Top Customer Service Articles for the Week of July 8, 2019

ShepHyken

10 Best Things about Customer Contact Week 2019! 11 Skills and Traits for Customer Experience Professionals in 2019 by Dom Nicastro. The post 5 Top Customer Service Articles for the Week of July 8, 2019 appeared first on Shep Hyken.

5 Top Customer Service Articles for the Week of December 30, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of December 30, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of July 29, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of July 29, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of November 25, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of November 25, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Our Most Important Learning in 2019

Beyond Philosophy

The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. The post Our Most Important Learning in 2019 appeared first on Customer Experience Consulting.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

5 Top Customer Service Articles for the Week of September 23, 2019

ShepHyken

billion in 2019 — a 44% increase over 2018. The post 5 Top Customer Service Articles for the Week of September 23, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources.

5 Top Customer Service Articles for the Week of December 16, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of December 16, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of June 3, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of June 3, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of November 11, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of November 11, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

5 Top Customer Service Articles for the Week of September 16, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of September 16, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of June 24, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Top 20 CX Influencers to Follow in 2019

Call Center Coach

Top 20 CX Influencers to Follow in 2019 – Click to Tweet. The post Top 20 CX Influencers to Follow in 2019 appeared first on Call Center Coach. You have dreams and aspirations to make a difference. Sometimes it’s crystal clear on how you do that and sometimes it’s not.

5 Top Customer Service Articles for the Week of December 23, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of December 23, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Building Your CX of the Future - Take the First Steps Today

Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact

Building a best-in-class customer service team and customer-centric organization is a marathon, not a sprint. Join CCNG and Chris Bauserman, VP Segment and Product Marketing for NICE inContact, for a discussion and set of tools that you can use to benchmark your operations and identify the next best action your organization can take to build your CX of the future.

5 Top Customer Service Articles for the Week of August 12, 2019

ShepHyken

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. The post 5 Top Customer Service Articles for the Week of August 12, 2019 appeared first on Shep Hyken.

5 Top Customer Service Articles for the Week of May 6, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of May 6, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of June 10, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of June 10, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of June 17, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of June 17, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

February 13th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMTWith many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers.

5 Top Customer Service Articles for the Week of March 25, 2019

ShepHyken

Survey: Customer experience trends 2019 by Lynne Capozzi. Live from ModernCX 2019: 3 Days of Customer Experience Takeaways by SmarterCX Team. The post 5 Top Customer Service Articles for the Week of March 25, 2019 appeared first on Shep Hyken.

Countdown to Empower 2019

Guru

We have entered the final countdown to Empower 2019. Here are a few things that we’re particularly excited about: empower 2019With only a few weeks left until the conference, the schedule has been set, sponsors are locked in, and attendees are registered. Right?!

68

5 Top Customer Service Articles for the Week of November 18, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of November 18, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Four Key Contact Center Technologies for 2019

Contact Center Pipeline

As we end 2018 and reflect on what’s ahead in 2019, it seems like a good time to think about what’s new and what’s next in contact center technology.

Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMTIf you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. But is this the best place to burn our operational calories?

5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of May 27, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of September 9, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of September 9, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

How to Prepare for 5 Customer Service Trends in 2019

Contact Center Pipeline

As organizations plan for success in 2019, emerging trends will influence how customer service is delivered. The evolving landscape will drive changes in how customer service representatives are utilized, trained and even compensated.

5 Top Customer Service Articles for the Week of April 1, 2019

ShepHyken

How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. My Comment: Our friends at Salesforce have just released their 2019 “State of Service” report.

5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

February 5th, 2019 1:00PM PST, 4:00PM EST, 8:00PM GMTIn this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

Looking Back at 2019: A Letter from the Publisher

Contact Center Pipeline

The end of 2019 marks the end of our 10th year in publication. As the year draws to a close, I extend wishes to you and your loved ones for the happiest of holidays and wish you each a very Happy New Year. This achievement is a credit to the Pipeline team who consistently make […].

7 Big Call Center Predictions for 2019

Zingtree

In a recent Call Centre Helper article , their panel of experts has published their call center predictions for 2019, ultimately defining how they believe the industry will evolve this year. Business Call Centers Call Center Predictions for 2019 call center trends call center trends 2019

Contact Center Pipeline Magazine: Inside Our December 2019 Issue

Contact Center Pipeline

Contact Center Pipeline had a very good 2019. TIS THE SEASON when it is time to reflect and anticipate. That’s what I do as the year comes to an end. I think about what was and what will be. The end of one year and the start of another seems to naturally inspire this.

CX Takeaways From Dreamforce 2019

GetFeedback

The three key CX takeaways from Dreamforce 2019: Artificial intelligence (AI), personalized experience, and voice technology. Articles

4 Ways AI-powered Virtual Agents Automate the Contact Center

Speaker: Tom Lewis, CEO of SmartAction

Most contact centers have an over-reliance on live agents for even the most rudimentary and repetitive call types. Hear examples from AAA, MGM Resorts, Hyundai, and Office Depot on how they are leveraging the power of conversational AI through cloud-based virtual agents to automate the call and chat types handled by live agents.