5 Top Customer Service Articles for the Week of July 1, 2019

ShepHyken

10 Life Lessons from the 2019 Stanley Cup Champion St. The post 5 Top Customer Service Articles for the Week of July 1, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources.

5 Top Customer Service Articles for the Week of July 8, 2019

ShepHyken

10 Best Things about Customer Contact Week 2019! 11 Skills and Traits for Customer Experience Professionals in 2019 by Dom Nicastro. The post 5 Top Customer Service Articles for the Week of July 8, 2019 appeared first on Shep Hyken.

Top Themes from Think 2019

Peter Lavers

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist.

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5 Top Customer Service Articles for the Week of June 10, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of June 10, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

The Health of the Contact Center: Are You Ready for 2019?

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of June 24, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of June 3, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of June 3, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of May 27, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

5 Top Customer Service Articles for the Week of June 17, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of June 17, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Countdown to Empower 2019

Guru

We have entered the final countdown to Empower 2019. Here are a few things that we’re particularly excited about: empower 2019With only a few weeks left until the conference, the schedule has been set, sponsors are locked in, and attendees are registered. Right?!

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The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

How to Prepare for 5 Customer Service Trends in 2019

Contact Center Pipeline

As organizations plan for success in 2019, emerging trends will influence how customer service is delivered. The evolving landscape will drive changes in how customer service representatives are utilized, trained and even compensated.

Four Key Contact Center Technologies for 2019

Contact Center Pipeline

As we end 2018 and reflect on what’s ahead in 2019, it seems like a good time to think about what’s new and what’s next in contact center technology.

5 Top Customer Service Articles for the Week of May 6, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of May 6, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

How to navigate the world of telemarketing compliance in 2019

Convoso

This week we hosted the first in a series of four webinars about the most important changes in telemarketing compliance, and the recording is now available. Telemarketing Compliance" TCPA "Compliance

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

VOC LookBook 2019

Concentrix

The post VOC LookBook 2019 appeared first on Concentrix. Find out how to move up the VOC maturity curve and improve CX. Fact Sheets Resources Fact Sheet

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What We Learned From CX Experts at Empower 2019

Guru

One of our favorite things about Empower 2019 was how our speakers were focused on customer experience. customer support empower 2019It’s certainly something we’re passionate about at Guru; after all, an amazing product means nothing if you don’t have anyone using it.

7 Big Call Center Predictions for 2019

Zingtree

In a recent Call Centre Helper article , their panel of experts has published their call center predictions for 2019, ultimately defining how they believe the industry will evolve this year. Business Call Centers Call Center Predictions for 2019 call center trends call center trends 2019

Contact Center Pipeline Magazine: Inside Our July 2019 Issue

Contact Center Pipeline

Welcome to summertime and our July issue! Soon we will celebrate one of America’s most cherished holidays, the Fourth of July, or Independence Day, as it’s more formally known. Many of us will gather with family and friends for a backyard barbecue to celebrate with pork and explosives.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

Save Big During Our July 2019 Sale!

VirtualPBX

Choose VirtualPBX, or switch from your current provider, in our July 2019 Sale and you could save $2-5 per user for the life of your account. View our July 2019 Sale here to sign up or begin your 14-Day Free Trial today. Our July 2019 Sale drops that cost to just $20.99

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Concentrix Wins UK National 2019 Innovation Award

Concentrix

The post Concentrix Wins UK National 2019 Innovation Award appeared first on Concentrix. 2019 Award News NewsClipInnovations in Blending Human and Artificial Intelligence The National Innovation Awards (the Nationals) recognize business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation and profitable growth.

NECCF 2019 Annual Conference & Expo

Contact Center Pipeline

This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to be a part of The Northeast Contact Center Forum’s (NECCF) annual contact center conference and expo – the largest contact center event in the Northeast. This year’s theme was “Delivering the […]. Call Center Conferences call center contact center

5 Top Customer Service Articles for the Week of April 1, 2019

ShepHyken

How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. My Comment: Our friends at Salesforce have just released their 2019 “State of Service” report.

Study: The Health of the Contact Center

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

5 Top Customer Service Articles for the Week of March 25, 2019

ShepHyken

Survey: Customer experience trends 2019 by Lynne Capozzi. Live from ModernCX 2019: 3 Days of Customer Experience Takeaways by SmarterCX Team. The post 5 Top Customer Service Articles for the Week of March 25, 2019 appeared first on Shep Hyken.

100+ Customer Service Statistics & Facts of 2019

ProProfs Blog

The post 100+ Customer Service Statistics & Facts of 2019 appeared first on ProProfs Learning. Do you know how to keep your customers satisfied? Customer service is a high-stakes game.

Contact Center Pipeline Magazine: Inside Our June 2019 Issue

Contact Center Pipeline

We are seeing record numbers of low unemployment rates—the lowest in the past 50 years. Given the fact that contact centers, by their nature, are typically high turnover, making sure that we do the right things for our agents is critical.

CX FORUMS: 2019 Keynote Speakers

Livepro

Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise.

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Speech Analytics in 2019 and Beyond: With Change Comes Opportunity

Contact Center Pipeline

If you’ve been lucky enough to be in the audience when an engaging speaker hits the stage, you know that his or her first words come with authority.

Best Call Monitoring Providers [2019]

Avoxi

Each company on this list has been in the business for a meaningful period of time and can handle a wide range of… The post Best Call Monitoring Providers [2019] appeared first on AVOXI. Request Demo Talk to an Expert Contact Us Looking for the best call monitoring providers?

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Concentrix PH Declared Outstanding Employer in 2019 PEZA Investors’ Recognition Night

Concentrix

The post Concentrix PH Declared Outstanding Employer in 2019 PEZA Investors’ Recognition Night appeared first on Concentrix. 2019 Award News Press Release

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5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

The post 5 Top Customer Service Articles for the Week of April 8, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Building a Successful Community Superfan Program

Speaker: Jake McKee, CEO and Lead Strategist, Community5

5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. The post 5 Top Customer Service Articles for the Week of May 13, 2019 appeared first on Shep Hyken. Each week I read a number of customer service and customer experience articles from various resources.

Recap: Customer Contact Week (CCW) 2019 in Las Vegas

Unymira

Contact Center Week 2019 has come to an end in Las Vegas and Unymira had another great show. Trade Shows

Getting Comfortable at SNUG 2019

Noble Systems

Paul Stockford, Chief Analyst at Saddletree Research, attended SNUG for the first time in 2019. Read more of Paul’s thoughts on SNUG 2019 here. The post Getting Comfortable at SNUG 2019 appeared first on Noble Systems.

Product Updates | June 2nd, 2019

Totango

All spring the Totango product team has been working hard on building features that make it easier than ever to get data into Spark, and once it’s in, keep it safe.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in! As a pioneer in AI for contact center customer service and customer.