Tethr

MAY 29, 2023

An update from Tethr at the 2018 AI Growth Summit: Our team discusses the challenges faced by today's sales professionals.

Sales 62

Sales 62

ShepHyken

FEBRUARY 19, 2018

SearchCRM) CRM sales and service automation can drive down costs when they drive customer self-service. Mindflash) The secret is out: 2018 has been declared the “Year of the Customer” — and there is a list of surprising statistics about the customer experience to support this claim. Follow on Twitter: @Hyken.

Customer Service 204

Customer Service Self service Chatbots CRM 204

ShepHyken

SEPTEMBER 24, 2018

Three core ingredients of the perfect human-digital blend for B2B sales by Michael Viertler. The post 5 Top Customer Service Articles for the Week of September 24, 2018 appeared first on Shep Hyken. Here are ten ways that Hubspot nails customer service and CX. Follow on Twitter: @Hyken.

Customer Service 216

Customer Service B2B Contact Center Technology 216

ShepHyken

OCTOBER 8, 2018

” Even what happens after the sale is made. The post 5 Top Customer Service Articles for the Week of October 8, 2018 appeared first on Shep Hyken. Let’s take a closer look at how you can achieve this with specific tactics and strategies. Follow on Twitter: @Hyken.

Customer Service 211

Customer Service Customer retention Call Center Metrics 211

ShepHyken

JUNE 25, 2018

(Forbes) According to the Center for Retail Management at Northwestern University, up to 15% of a business’s most loyal customers account for 55% to 70% of a company’s total sales. The post 5 Top Customer Service Articles for the Week of June 25, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 212

Customer Service B2B Personalization Enterprise 212

AWS Machine Learning

APRIL 6, 2023

For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We

Sales 80

Sales Metrics APIs Marketing 80

Call Center Weekly

APRIL 6, 2018

In my upcoming book, out this fall (I am still arguing with my editor over the title), I look at sales by what I call the BLEND principle. I need to close 10 new sales! Their thoughts and opinions matter on your way to a sale. Her second book is due Fall 2018. And they treated me like a number instead of a customer.

Sales 136

Sales Scripts Personalization Customer Experience 136

Aspect

DECEMBER 27, 2017

What happened in 2017, and what will 2018 bring? Accordingly, I expect to see a range of new solutions see the light of day in 2018; solutions that bring the old solutions like Interactive Voice Response (cue the robotic ‘press 1 for English’ script) into the 21 st century, on a channel people actually like to use. Let’s have a look.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Ameyo

JANUARY 2, 2019

Helping our customers and partners walk one step ahead in the Customer Experience game, Ameyo has come up with innovative ideas in the Sales Meet’18. The post Ameyo Celebrates One Team One Goal at Sales Meet 2018 appeared first on Ameyo.

Sales 40

Sales Customer Experience 40

BlueOcean

MAY 18, 2022

Blue Ocean, an award-winning provider of customer care solutions, is delighted to announce the promotion of Amy Bennet Roach to Vice President, Sales and Marketing. In 2015, Amy was promoted to Director, Marketing and Communications, and then Director, Sales and Marketing in 2018.

Sales 62

Sales Marketing Multichannel Advertising 62

ShepHyken

APRIL 2, 2018

Sales & Happy People, Guaranteed: Customer Support That Works by Lightricks. My Comment: Do you want more sales? The post 5 Top Customer Service Articles For the Week of April 2, 2018 appeared first on Shep Hyken. Medium) Ever been put on hold for three hours? Do you want happier customers? Yes and yes!)

Customer Service 135

Customer Service Self service Surveys Scripts 135

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. Sarah Goodall (@SarahGoodall) September 5, 2018.

Education 66

Education Customer retention B2B SaaS 66

Vonage

MARCH 26, 2018

Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.

Customer Service 91

Customer Service Contact Center Customer centricity Coaching 91

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Voice Recognition.

Customer Service 80

Customer Service Gamification Self service CRM 80

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

SaaS 74

SaaS Finance Metrics Upselling 74

Fonolo

MAY 10, 2018

In 2018, companies, platforms, and users alike are keeping an even closer eye on privacy and, importantly, verified, trusted, and accurate content. It’s happening: We’re collectively witnessing a “Frankenstein moment” on social media, and within the Internet in general. On the agenda?

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

Guru

NOVEMBER 5, 2019

Sales enablement is a rapidly growing discipline. As of 2018, 61% of organizations have a dedicated sales enablement person, program, or function.

Sales 48

Sales Personalization 48

Ann Michaels and Associates

DECEMBER 27, 2018

The impact of online reviews on sales. • Reviews produce an 18% uplift in sales (Revoo, as shared by Econsultancy). Reviews produce an 18% uplift in sales (Revoo, as shared by Econsultancy). 53% of customers expect businesses to reply to their online reviews within seven days (Review Trackers, 2018). •

B2B 73

B2B Engineering Marketing Sales 73

Insite Managed Solutions

JANUARY 26, 2018

Most of our clients are currently focusing on their 2018 priorities and you might be too! We explored 2018 priorities in our previous email. How have we helped our clients? Here, you will find a number of ways we have helped our clients achieve their priorities over the past year. IMPLEMENTATION.

Best practices 40

Best practices Consulting Consulting Metrics 40

aircall

FEBRUARY 24, 2021

Using the right tools is an essential part of improving sales efficiency. The only problem is that there is: An overabundance of sales software programs. The Importance of Sales Effectiveness for Maximizing Sales. What separates the top performers on your sales teams from the average performers? The solution? .

Sales 62

Sales Technology call center software CRM 62

NICE inContact

JANUARY 24, 2018

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? So, what comes next?

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

Fonolo

JUNE 14, 2018

2018 is game time. In 2018, becoming a winning company with a devoted fan base is no easy feat. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. It’s time to look at your customers as teammates rather than as opponents. And: It’s time for you to win.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

Maru Group

NOVEMBER 27, 2018

Black Friday 2018 has delivered less than expected. While UK retailers saw an estimated £7billion of online sales over the weekend, it’s less than the £8.1billion estimated by online retail trade body IMRG back at the beginning of the month. But what was holding shoppers back? The extended Black Friday.

Sales 40

Sales Feedback Best practices Customer Experience 40

aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support. Some questions were straightforward. Improved Communication.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. AI-enabled solutions fueling interest and accelerating sales. When: Today, 26 September 2018. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.

Consulting 48

Consulting Consulting Analytics Marketing 48

aircall

AUGUST 1, 2018

Vacations — and other OOO moments — provide sales professionals with a unique opportunity to gets some needed relaxation but also to enhance their job-related knowledge base. Sales is a study in motivational psychology. Good sales professionals have an idea of how to turn opportunities created into deals won. Don’t panic.

Sales 82

Sales Entertainment B2B SaaS 82

ChurnZero

NOVEMBER 16, 2018

Top 15 Takeaways from Pulse Europe 2018. Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. CustomerSuccessMatt (@MattMyszkowski) November 8, 2018. Chris Weddick (@chrisweddick) November 8, 2018. Gainsight (@GainsightHQ) November 8, 2018.

SaaS 49

SaaS Customer retention Customer Support Enterprise 49

DMG Consulting

AUGUST 9, 2018

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. What: Releases 2018 Intelligent Virtual Agent Product and Market Report. What: Releases 2018 Intelligent Virtual Agent Product and Market Report. When: Today, 8 August 2018. Where: Available at the DMG Consulting online store.

Virtual Agent 48

Virtual Agent Consulting Consulting Interactive Voice Response 48

Monet Software

DECEMBER 21, 2018

It’s safe to say that 2018 was an eventful year at Monet Software. We were proud to announce the official release of our Workforce Management (WFM) solution for Salesforce, which integrates easily with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce.

Schedule adherence 48

Schedule adherence contact center solutions Contact Center CRM 48

Integrity Solutions

JANUARY 29, 2019

The best sales leaders know that sales coaching is an investment of time that ultimately creates time on the back end. Firms that coach their salespeople effectively rack up 9% higher sales than the rest. What’s more, the ones that are ineffective at coaching fall 6% below the average when it comes to achieving sales objectives.

Sales 77

Sales Coaching Accountability Management 77

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Journey mapping 72

Journey mapping Contact Center Enterprise Personalization 72

DMG Consulting

MAY 25, 2018

DMG Consulting Releases 2018 Contact Center Workforce Optimization Market Share Report. When: Today, 23 May 2018. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2018 Knowledge Management Product and Market Report.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

MARCH 16, 2018

DMG Consulting Releases 2018 – 2019 Workforce Management Product and Market Report. What: Releases 2018 – 2019 Workforce Management Product and Market Report. What: Releases 2018 – 2019 Workforce Management Product and Market Report. When: Today, 12 March 2018.

Consulting 48

Consulting Consulting Marketing Management 48

GetFeedback

MAY 5, 2019

So, if you make them choose between a good product and a good after-sales service, you’re not on the right path. . Good products keep customers interested, but after-sales service keeps them loyal. And allowing your business to not address customers’ after-sale needs, you’re ruining the future of your brand.

Sales 111

Sales Feedback Best practices Customer Service 111

DMG Consulting

AUGUST 3, 2018

DMG Consulting Releases 2018 Robotic Process Automation Product and Market Report. What: Releases 2018 Robotic Process Automation Product and Market Report. What: Releases 2018 Robotic Process Automation Product and Market Report. When: Today, 1 August 2018. Redwood Software is covered at a higher level.

Consulting 48

Consulting Consulting Marketing Gamification 48