Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. If you would like find out more, please download your copy of our latest Eptica Multichannel Study for the full findings, survey results and more best practice recommendations.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

Hodusoft

JUNE 21, 2023

Multichannel call centers Multichannel call centers are those call centers that enable businesses to interact with clients using multiple communication channels. Omnichannel call centers Omnichannel call centers are one step more advanced than multichannel call centers.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

COPC

JUNE 20, 2019

In the quest for faster, easier and more cost-effective service journeys, we are seeing many organisations across a wide range of industries turning to online solutions or self-service, technology-assisted interactions as the future of customer interactions. This represents a 5.6 times growth year on year. Our Research.

Chatbots 40

Chatbots Multichannel Self service Benchmark 40

Sykes

MARCH 5, 2019

In November 2018, SYKES made a notable advancement with the acquisition of Symphony Ventures Limited, a global consulting, implementation and managed services firm specializing in intelligent automation (IA) and robotic process automation (RPA). Download a free copy of the report here.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Aria Solutions

AUGUST 1, 2018

Forrester conducted a survey of over 110,000 US adult consumers in 2018, to help measure how well a brand’s customer experience strengthens the loyalty of its customers. In this report, the US Customer Experience Index, 2018 , they reveal which brands rank the highest when it comes to CX quality.

Interactive Voice Response 48

Interactive Voice Response Multichannel Banking Surveys 48

ijgolding

JULY 18, 2018

Already listed as the top pan-European customer service conference to attend in 2018, the summit will take place on 18th and 19th September at the Grange Tower Bridge Hotel. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

Customer Service 49

Customer Service Customer Experience Multichannel Customer Care 49

Eptica

FEBRUARY 20, 2018

Date: Wednesday, February 21, 2018 5 tips to transform your social customer service. Published on: February 21, 2018. This isn’t always easy – the 2017 Eptica Multichannel Study found that just 17% of brands were consistent on two or more channels. 5 ways to get your email customer service ready for 2018.

Customer Service 55

Customer Service Multichannel Best practices Self service 55

Eptica

AUGUST 3, 2018

Date: Wednesday, August 8, 2018 Author: Pauline Ashenden - Marketing Manager Are telecoms operators connecting to digital customer experience? Published on: August 08, 2018. Crossed wires for multichannel service Digging deeper, one highlight was that telcos have improved hugely when it comes to providing answers via their websites.

Customer Experience 49

Customer Experience Best practices Multichannel Chatbots 49

UJET

SEPTEMBER 10, 2019

Microsoft’s 2018 State of Global Customer Service found that 54 percent of U.S. Live chat and text (combined) account of 27 percent of preferred service channels. Many chat platforms will also offer self-service options as well. But customers may not want to use a self-service visual IVR.

Scripts 99

Scripts Entertainment Self service Accountability 99

Upstream Works

DECEMBER 11, 2018

As 2018 draws to a close and we get closer to ushering in a fresh new year, there’s a temptation to sensationalize up-and-coming technologies and get a bit brazen with predictions and statements about what’s to come. Not surprisingly, along with an increase in chat is an increase in self-service overall.

Customer Experience 96

Customer Experience Management Multichannel Self service 96

Eptica

OCTOBER 24, 2018

Date: Wednesday, October 24, 2018 Author: Anne-Claire Bellec - Marketing Director Creating the customer service agents of the future. Published on: October 24, 2018. The future of customer service will be a balance , and humans will have a key role in delivering the superior experience that consumers demand.

Customer Service 113

Customer Service Multichannel Self service Best practices 113

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. Since then, the CDP market has grown rapidly. billion and is expected to grow from USD 4.8

call center software 98

call center software Call Center APIs Contact Center 98

Comm100

FEBRUARY 13, 2018

What Does this Mean for Multichannel Efforts? One of the most significant ways that companies can remove obstacles and provide smooth experiences is through providing service to customers on the channel of their choice. For example, a common trend is the creation of Knowledge Bases (KBs) and self-service portals.

Multichannel 41

Multichannel Benchmark Journey mapping Call Center 41

JustCall

FEBRUARY 13, 2023

Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40

Comm100

FEBRUARY 5, 2018

Self Service Software. Multichannel and Omnichannel Software. These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. Self Service Software. CRM Software. Live Chat Software.

CRM 48

CRM Marketing Multichannel Self service 48

Comm100

FEBRUARY 6, 2018

All data is the most recent information available as of the beginning of 2018. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Set Your 2018 Business Priorities with CCW Digital’s Winter Report. SalesForce.

CRM 41

CRM Enterprise SaaS Marketing 41