The Future of Self-Service
Help Scout
AUGUST 22, 2023
How will our customers help themselves in 2018 and beyond? A review of the near future of customer self-service technologies and trends. Read the full article
Help Scout
AUGUST 22, 2023
How will our customers help themselves in 2018 and beyond? A review of the near future of customer self-service technologies and trends. Read the full article
ShepHyken
JANUARY 3, 2018
Over the last few weeks, I’ve been reading about predictions and trends for 2018. With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018: Embrace the changing expectations of your customer: This one I’ve touted every year. The customer expects more than ever.
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ShepHyken
FEBRUARY 19, 2018
(SearchCRM) CRM sales and service automation can drive down costs when they drive customer self-service. My Comment: Sometimes an automated customer support solution (like chatbots) or a self-service solution can frustrate the customer when they can’t get the answer they want. Follow on Twitter: @Hyken.
Fonolo
AUGUST 29, 2018
But if we momentarily dial the sound down, we are rewarded with a) some mental clarity; and b) the sweet, sweet sounds of intelligent, helpful voices who deliver some music-to-our-ears advice on how to survive and thrive in 2018 and beyond. Doing” human interactions well in an increasingly self-service world will set you apart.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
The benefits of self-service. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT By the end of this webinar, you will know: How to reduce friction in your customer interactions. How to use subscription models to provide convenience. How to leverage cutting edge technology to make your customers' lives easier.
ShepHyken
NOVEMBER 19, 2018
My Comment: Even with self-service and automated customer service solutions, some customers still want to (and sometimes have to) talk to a human being. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Follow on Twitter: @Hyken.
Aspect
AUGUST 30, 2018
Zwar gibt es auch Vorbehalte, aber die möglichen Chancen sind besonders im Bereich des Kundenservice greifbar: Im Contact Center sorgt KI dafür, dass Kunden über Self-Service Kanäle kommunizieren können. Self-Service Technologien machen das möglich und vermeiden darüber hinaus lange Wartezeiten.
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