Eptica

MARCH 14, 2018

Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Published on: March 14, 2018. Government legislation is committed to making it easier than ever for customers to change banks and interest rates remain low, meaning that service is a primary differentiator between companies. Share this page on: Tweet.

Banking 49

Banking Customer Experience Multichannel Government 49

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. Benchmark : Continually improve by comparing your brand against acknowledged CX leaders, whatever their industry. So, how are UK travel companies doing in terms of online customer experience?

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

COPC

JUNE 20, 2019

In the quest for faster, easier and more cost-effective service journeys, we are seeing many organisations across a wide range of industries turning to online solutions or self-service, technology-assisted interactions as the future of customer interactions. This represents a 5.6 times growth year on year. Our Research.

Chatbots 40

Chatbots Multichannel Self service Benchmark 40

Eptica

AUGUST 3, 2018

Date: Wednesday, August 8, 2018 Author: Pauline Ashenden - Marketing Manager Are telecoms operators connecting to digital customer experience? Published on: August 08, 2018. Crossed wires for multichannel service Digging deeper, one highlight was that telcos have improved hugely when it comes to providing answers via their websites.

Customer Experience 49

Customer Experience Best practices Multichannel Chatbots 49

Comm100

FEBRUARY 13, 2018

What Does this Mean for Multichannel Efforts? One of the most significant ways that companies can remove obstacles and provide smooth experiences is through providing service to customers on the channel of their choice. For example, a common trend is the creation of Knowledge Bases (KBs) and self-service portals.

Multichannel 41

Multichannel Benchmark Journey mapping Call Center 41

JustCall

FEBRUARY 13, 2023

Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40