Guest Blog: How to Benchmark Your Customer Support Metrics — A Quick Guide
ShepHyken
AUGUST 17, 2018
The best way to outperform your peers is through constant evolution and refining, and nowhere does this apply more than in the customer support arena. One of the best ways by which you can ensure your organization is consistently performing is by benchmarking customer support metrics. The industry benchmark for FRR is 7 hours.
Let's personalize your content