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Report: Net Promoter Score Benchmark Study, 2018

Customer Experience Matters

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. Here are the highlights from this benchmark: With an NPS of 65, USAA’s banking business earned the highest score in the study, followed closely by its insurance business Read More. consumers.

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NPS Benchmarks for 2018: Results and Reactions Webinar

AskNicely

NPS Benchmarks are increasingly of interest. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. 2018 NPS Benchmark Study: Results and Reactions Webinar. Tuesday, December 04, 2018. However, it’s not just about “what is a good NPS score?”

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NPS Benchmarks for 2018: How Do You Compare?

AskNicely

” NPS Benchmarks. Best NPS Benchmarks Are a Result of NPS Best Practices. As an NPS software company, we wanted to dive into NPS benchmark research for a few reasons. Further, we simply wanted to come up with a great way to answer those NPS benchmarking questions we get from our customers every day.

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Report: Channel Preferences Benchmark, 2018

Customer Experience Matters

We just published a Temkin Group data snapshot, Channel Preferences Benchmark, 2018. Here are previous benchmarks from 2016, 2015, and Read More. The post Report: Channel Preferences Benchmark, 2018 appeared first on Customer Experience Matters®.

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Creating Distinction to Improve Customer Interactions

Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker

How does a business become so distinctive that they not only stand out in their industry, but set the benchmark for innovation, customer experience, and employee culture? October 31st, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT By the end of this webinar, you will know: The Five Factors of Iconic Performance.

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Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have?

Nicereply

Why is benchmarking important? This is where benchmarking is helpful. This is where industry benchmarks come in. Check out the following benchmarks to see how you compare in CSAT, NPS, and CES, and inspire your own goal setting. CSAT Benchmarks. NPS Benchmarks. How do we compare to our competitors?

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Report: Tech Vendor NPS & Loyalty Benchmark, 2018 (B2B)

Customer Experience Matters

We just published Temkin Group’s annual Tech Vendor NPS & Loyalty Benchmark Study. The post Report: Tech Vendor NPS & Loyalty Benchmark, 2018 (B2B) appeared first on Customer Experience Matters®.