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Three ways to improve your digital customer experience in 2019

Maru Group

Results and Insight from Maru/edr’s Retail Digital Customer Experience Benchmark report. A great customer experience – including digital interactions – is a major driver of customer loyalty and on-going revenue. of all UK retail purchases in December 2018. Retail Digital Experience Benchmark 2019.

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Three ways to improve your digital customer experience in 2019

Maru Group

of all UK retail purchases in December 2018. And with smartphone spend expected to exceed £25 billion over the next twelve months, a seamless and compelling digital customer experience has never been so important. Retail Digital Experience Benchmark 2019. Customer Service.