AWS Machine Learning

SEPTEMBER 19, 2023

Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. Prerequisites To run this solution, you must have an API key to an LLM such as Anthropic Claude v2, or have access to Amazon Bedrock foundation models. Data exploration on stock data is done using Athena.

Marketing 103

Marketing APIs Engineering Analytics 103

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. Legacy solutions that were designed before the modern CRM don’t have decent APIs and can’t handle this type of activity.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. Legacy solutions that were designed before the modern CRM don’t have decent APIs and can’t handle this type of activity.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document.

Healthcare 96

Healthcare APIs Enterprise Engineering 96

AWS Machine Learning

OCTOBER 27, 2022

In an interesting finding from this case, we used cross-COVID-19 data (from 2018–2021) to train the model and found that we didn’t need to add other COVID-19 features such as number of daily confirmed cases. We can then call a Forecast API to create a dataset group and import data from the processed S3 bucket.

APIs 97

APIs Best practices Metrics Government 97

AWS Machine Learning

APRIL 19, 2023

Since 2018, our team has been developing a variety of ML models to enable betting products for NFL and NCAA football. In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Business requirements We are the US squad of the Sportradar AI department.

Engineering 76

Engineering APIs Scripts Education 76

Noble Systems

APRIL 8, 2020

According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Robust APIs for integration. Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

AWS Machine Learning

MARCH 30, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. On the campaign ( trending-now-campaign ) Personalization API tab, choose Get recommendations.

Personalization 84

Personalization APIs Accountability Engineering 84

Aspect

DECEMBER 24, 2018

. As we close out another successful year, we wanted to reflect on some of our achievements and our customers’ achievements throughout 2018 – a year that saw exciting new updates and implementations. It also saw Lidl UK win the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards.

Chatbots 59

Chatbots Finance APIs Self service 59

Fonolo

NOVEMBER 13, 2018

In 2018 the conference rebranded (it was formerly known as Call Center Week) in response to the further integration of customer support channels into customer service strategies across the industry. When: June 18-22, 2018. He leads product management for Nexmo, the Vonage API Platform. Where: Las Vegas, Nevada. Roland Selmer.

Customer Service 108

Customer Service Contact Center Education Engineering 108

Smooch

JULY 29, 2019

WhatsApp, the definitive messaging app for users in India, South America, Europe and the Middle East, released their Business API in 2018, making it possible for enterprises to connect WhatsApp to their existing business software — thus becoming more accessible to 1.5 billion users.

APIs 49

APIs Enterprise Marketing Personalization 49

Fonolo

OCTOBER 4, 2017

More importantly, they managed to shake off a large portion of their debt, and set their sights on an IPO in early 2018. Banking giant ING recently switched from an Avaya call center to a system built internally using Twilio APIs. It looks like Avaya met their challenge successfully and will be exiting bankruptcy soon. The Tick Tock.

Marketing 173

Marketing Call Center APIs Benchmark 173

Fonolo

JANUARY 11, 2018

However, when Facebook opened its API to chatbots, and separated the messaging application, we knew they had something up their sleeves. Activate predicts that by 2018 at least 3.6 Webinar] 3 Critical Contact Center Trends to Watch in 2018. Don’t tell us you haven’t been warned! Thursday, January 25 th at 2:00 PM ET.

Customer Service 87

Customer Service Chatbots Customer Care Contact Center 87

DMG Consulting

MARCH 8, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% DMG expects the market to grow at a minimum of 22.5% Adoption Rate for the CBCCI Segment.

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

aircall

FEBRUARY 26, 2018

As far as things to look forward to in 2018, we’ll be monitoring phone network carriers in real-time. Using Aircall’s open API, users can create customizable integrations. 2018 updates include: Cold and warm call transfers. This way, there’s always bandwidth available for crystal clear communications. Media: 8/20.

call center software 59

call center software Call Center First call resolution Technical Support 59

Eptica

AUGUST 1, 2018

Date: Wednesday, August 1, 2018 Author: Joanna Allouche - Consultant Making it easier for your agents to deliver superior CX. Published on: August 01, 2018. Through its open API it can also link to other customer-facing systems, such as CRM, ensuring agents always have the latest, most up to date information.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

CSM Magazine

DECEMBER 12, 2019

There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. Cloud-based APIs. Cloud based application programming interfaces (APIs– basically software building blocks) are a great way to quickly add new features and channels as you need them. trillion spent in 2007.

Interactive Voice Response 52

Interactive Voice Response Customer Experience APIs Average Handle Time 52

AWS Machine Learning

APRIL 6, 2023

Next, we called the create_dataset function from the Boto3 API to create a dataset with attributes such as Domain, DatasetType, DatasetName, DatasetFrequency, and Schema. The Boto3 API provides the create_auto_predictor function for training an auto prediction model. We next calculated the MAPE for the actual sales values.

Sales 79

Sales Metrics APIs Marketing 79

Fonolo

JANUARY 9, 2018

Imagine if someone from this industry time-travelled to 2018 from, say, 5 years ago. Three of the four “challengers” in the chart are built on top of the Twilio API. Webinar] 3 Critical Contact Center Trends to Watch in 2018. The cloud has radically transformed the call center industry. Who is Twilio-Powered?

Call Center 65

Call Center Multichannel APIs Contact Center 65

Eptica

NOVEMBER 28, 2018

Date: Wednesday, November 28, 2018 Author: Pascal Gauvrit - CTO Can your customers trust you? Published on: November 28, 2018. Achieving this within Eptica is straightforward, and our open APIs also mean it is easy to achieve a holistic view of the customer to ensure that data is removed from every system.

Best practices 66

Best practices APIs Personalization Analytics 66

iCiDIGITAL

NOVEMBER 12, 2018

Earlier this year at Imagine 2018, Magento announced the upcoming release of Magento 2.3. The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. Apollo for efficient API interactions. Gone are the “old school ways” of REST API, as Albin describes it.

APIs 40

APIs B2C Engineering CRM 40

Fonolo

APRIL 2, 2019

— Five9 (@Five9) September 27, 2018. Take note of a spicy quote from Al Cook: “It is fundamentally untrue that you can slap some APIs on the side of your monolithic architecture and claim that it is as customizable as something that is designed to be customized.”. Live from @Dreamforce ! Check it out #… [link].

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

AWS Machine Learning

AUGUST 3, 2022

For example, you can immediately start detecting entities such as people, places, commercial items, dates, and quantities via the Amazon Comprehend console , AWS Command Line Interface , or Amazon Comprehend APIs. Amazon Comprehend simplifies your model training work significantly.

Benchmark 68

Benchmark APIs Metrics Scripts 68

NICE inContact

FEBRUARY 13, 2018

Open and accessible APIs allow for seamless integration and data dips into CRMs and databases to quickly and easily retrieve customer information based on their phone number or other data points, and immediately present those to the agent. With good cloud-based contact center solutions, implementing agent screen pops have never been easier.

Contact Center 49

Contact Center Average Handle Time Wait times APIs 49

Fonolo

MARCH 13, 2018

The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. No call center can exist in 2018 without this. Turns out it’s neither. It’s something new: a call center platform.

Call Center 52

Call Center APIs Outbound sales Average Handle Time 52

AWS Machine Learning

MAY 22, 2023

Note that you need to pass the Predictor class when deploying model through the Model class to be able to run inference through the SageMaker API. You can access Amazon Comprehend document analysis capabilities using the Amazon Comprehend console or using the Amazon Comprehend APIs.

APIs 91

APIs Scripts Metrics Accountability 91

Vonage

JANUARY 30, 2019

Open standards, cloud functionality, programmable micro services and APIs, combined with AI smarts, now offer the budding Lego builder entirely new possibilities. The final prediction for 2018 is that contact centres will start to embrace emotion management as a leadership discipline. Now it’s affordable, it’s time to use embed it. .

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

Whitepages Pro

APRIL 24, 2019

We spoke to one customer who spent $24 million on payments in 2018, with 80 percent of that going to interchange fees. Learn more: Whitepages Pro Transaction Risk API ). Payment processing and transaction fraud is top of mind for many of our marketplace customers. Know your customers.

APIs 40

APIs Government Best practices Marketing 40

Livepro

OCTOBER 2, 2018

livepro’s annual forums were held in Sydney, Melbourne, Brisbane and Perth during August and September 2018 and we could not be more proud of how successful they were. Thanks for the question, it’s something our clients have been asking for and indeed with the next release, livepro will be launching a data API.

APIs 40

APIs Best practices Management Customer Service 40

Hello Customer

JUNE 21, 2023

In 2018 we saw a similar evolution in the data space. The other way around, you can push the data you collected in the Hello Customer platform to your own systems via API or via our Snowflake connector. So they decided to look for a way to break these systems down into multiple smaller services, which smaller teams can work on.

Customer Experience 52

Customer Experience Engineering Feedback Finance 52

CSM Practice

MARCH 8, 2021

Prior to setting up a customer success practice, in 2018, Delphix was experiencing the following pain points: They were very reactive in their engagement with customers. Despite the COVID-19 pandemic, Delphix performed well in 2020. Retention numbers have been trending in the right direction in the last 2 years. The Challenge.

Journey mapping 52

Journey mapping Best practices Enterprise Customer retention 52

Fonolo

JANUARY 16, 2018

Webinar] 3 Critical Contact Center Trends to Watch in 2018. There are a ton of improved customer experiences to be gained… Since you only pay for what you use, there’s nothing for you to risk. Any costs you incur with Twilio will be a fraction of the expenditures spent in Avaya or another legacy system.”. It’s a compliment, in a way.

Call Center 67

Call Center Contact Center Airlines APIs 67

Fonolo

NOVEMBER 21, 2018

Further reading: 5 Intriguing Call Center Acquisitions from the First Half of 2018. He leads product management for Nexmo, the Vonage API Platform. Call Center Cloud Conversion Continues. LIVE DISCUSSION] Messaging vs Chat vs Texting: Battle for the Future of Customer Service. We’ll talk about: Impact of Messages on Customer Service.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

Squelch

OCTOBER 11, 2019

In addition to the native Zendesk Support integration, we offer an API-level connector between the Squelch software and Zendesk Guide, enabling our software to index all of the information included in Guide. You can read about our experience at Relate 2018 and then learn more about Relate 2020 , happening March 3-5 in Miami.

APIs 40

APIs Coaching Enterprise Customer Support 40

Eckoh

OCTOBER 21, 2019

It's worth remembering, 78% of customers already won't go back to an organization that's experienced a breach (Ping 2018 Customer Survey). It's not a case of merely ticking boxes on a compliance form in-house, bolting together a few APIs and then relying on your staff implicitly.

Entertainment 40

Entertainment APIs Banking Technology 40

Quiq

AUGUST 17, 2021

Most recently, Facebook extended its Messenger’s API to support automated business messaging on Instagram, further extending its reach into one of today’s most popular social networks. Since launching on iPhones and Android devices in 2018, WhatsApp has extended its reach through its dedication to customer service over marketing.

Customer Service 52

Customer Service Customer Support Self service APIs 52

AWS Machine Learning

MAY 2, 2023

There are a few limitations of using off-the-shelf pre-trained LLMs: They’re usually trained offline, making the model agnostic to the latest information (for example, a chatbot trained from 2011–2018 has no information about COVID-19). They’re mostly trained on general domain corpora, making them less effective on domain-specific tasks.

Engineering 75

Engineering Management APIs Chatbots 75