Fonolo

JUNE 7, 2018

It’s interesting that three of the five deals below are related to “analytics” or “intelligence” of customer behavior. In February, it acquired Altocloud which provides a cloud-based customer journey analytics package. NICE made a major move in the call center space in 2016 by buying InContact. Genesys Acquires Altocloud.

Call Center 79

Call Center Analytics APIs SaaS 79

DMG Consulting

MARCH 8, 2019

The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% at the end of 2016 (July 2017). Assuming an average cost per seat of $125/month, this is already a $4.1 billion market. ($125/seat/month What’s Next.

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

Mindtouch

APRIL 3, 2017

We interviewed some of the top speakers at Pulse 2016 to give insight into the range of subject matter that is covered at Pulse. Manufacturing can take tips from high-tech, retail can learn lessons from the SaaS subscription model, etc. Ashfaq Mohiuddin , VP of Customer Intelligence, Analytics, & Machine Learning, Salesforce.

Entertainment 48

Entertainment SaaS Analytics Marketing 48

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. “More than ever businesses have to listen to their customers”. Leslie Cottenjé: “Our main focus is obviously continued growth.

SaaS 52

SaaS B2B Feedback Enterprise 52

Totango

JANUARY 10, 2019

You’re an expert at providing the quality SaaS and subscription products your customers love. It should offer the visibility needed to gauge each stage of the customer journey through KPIs, dashboards, analytics, and best practices. Top SaaS companies with flexible, innovative. Does this sound like a tall order?

Enterprise 63

Enterprise SaaS CRM Upselling 63

SmartKarrot

MAY 13, 2020

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. Interactive Engagement: They are related to app data analytics, regression & data science.

SaaS 10

SaaS Upselling Analytics Metrics 10

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

CSM Magazine

JUNE 16, 2021

This information can include analytics that show which pages on an enterprise’s website visitors use for longer, which ones they tend to stay away from, and which ones cause them to leave the site altogether. Gal Oron is the CEO and co-founder of leading knowledge orchestration company Zoomin.

Enterprise 52

Enterprise B2C B2B SaaS 52

VirtualPBX

OCTOBER 2, 2019

This is two times more than in 2016. Let’s take a deeper look at the key concepts of SaaS, PaaS, IaaS. Software as a Service (SaaS). There are three main formats of cloud solutions by the service model to explore: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).

SaaS 13

SaaS Engineering CRM voip 13

Netomi

JANUARY 5, 2022

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. LinkedIn: Adrian Swinscoe – Aspirant punk – Punk CX.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Nicereply

JUNE 18, 2020

SaaS and eCommerce have been around long enough that some companies now have customers for over a decade. Sprint deployed predictive and self-learning analytics to identify customers at risk of churn and proactively provided personalized retention offers. In SaaS, the most common cohort analysis is done based on the time of signup.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

Squelch

MAY 27, 2019

Even more notably, in 2016, Forbes Insights and SAS concluded that 90 percent of global executives who used data analytics reported that they “improved their ability to deliver a superior customer experience.” How Can Data Improve CX?

Customer Experience 40

Customer Experience Average Handle Time First call resolution Upselling 40

JivoChat

MARCH 20, 2022

billion, while in 2016 it was 1.66 B2C, B2B, SaaS (software as a service), physical products, services? At your website, you can use web analytics tools to assess its performance by checking the conversion rate, bounce rate, average time spent per session, exit pages, most clicked areas at each page, and much more. .

Marketing 75

Marketing Sales B2C B2B 75

JustCall

APRIL 13, 2020

Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics . Hold your remote sales reps accountable by tracking their performance through Analytics and Call Monitoring. Tap into the power of your business website. ” 17.

Sales 98

Sales CRM Analytics Chatbots 98

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. The global customer journey analytics market size will reach $12.22 Headquartered in Helsinki, Finland, Lumoa was founded in 2016.

Analytics 121

Analytics Marketing Customer Experience Telecommunications 121

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Sylvain has been at the forefront of digitizing the customer acquisitions process and introducing AI and analytics-based sales motion.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. The company was founded in 2016. Checkout.com.

SaaS 10

SaaS Advertising B2B Transportation 10

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Founded in: 2016.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

JANUARY 28, 2022

The nation has produced 2,000 startups in the past decade, and a majority of these start-ups have been SaaS-driven. This has helped us come up with the list of the top 25 SaaS companies in Israel. Binah AI is one of a kind SaaS-based startup founded in Israel. Founded in: 2016. Here’s the list – 1. Adaptive Shield.

SaaS 10

SaaS Enterprise Analytics Big data 10