2016 Analytics Personalization SaaS 
Natalie Petouhof
JANUARY 19, 2016
Tweet I’m here with my colleagues, Holger Mueller @holgermu and Doug Henschen @ DHenschen , covering the #OracleCloud Summit 2016 in NYC at the Waldorf Astoria @ WaldorfNYC. BTW the Waldorf Astoria has great customer service!!!).
Hello Customer
MAY 17, 2020
Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. “More than ever businesses have to listen to their customers”. Leslie Cottenjé: “Our main focus is obviously continued growth.
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Fonolo
JUNE 7, 2018
It’s interesting that three of the five deals below are related to “analytics” or “intelligence” of customer behavior. In February, it acquired Altocloud which provides a cloud-based customer journey analytics package. NICE made a major move in the call center space in 2016 by buying InContact. Genesys Acquires Altocloud.
DMG Consulting
MARCH 8, 2019
The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% at the end of 2016 (July 2017). Assuming an average cost per seat of $125/month, this is already a $4.1 billion market. ($125/seat/month What’s Next.
Totango
JANUARY 10, 2019
You’re an expert at providing the quality SaaS and subscription products your customers love. It should offer the visibility needed to gauge each stage of the customer journey through KPIs, dashboards, analytics, and best practices. Top SaaS companies with flexible, innovative. Does this sound like a tall order?
Hello Customer
MAY 17, 2020
Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. “More than ever businesses have to listen to their customers”. Leslie Cottenjé: “Our main focus is obviously continued growth.
CSM Magazine
JUNE 16, 2021
If made available in a unified, intuitive, and personalized way, wherever end users need it, it empowers customers to self-serve. Empower customers to be independent, unify user environments, curate ultra-accessible and personalized product content – these are the new cornerstones of stellar CX, and thus a stellar brand.
Expert insights. Personalized for you.
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