5 Intriguing Call Center Acquisitions from the First Half of 2018
Fonolo
JUNE 7, 2018
It’s interesting that three of the five deals below are related to “analytics” or “intelligence” of customer behavior. In February, it acquired Altocloud which provides a cloud-based customer journey analytics package. NICE made a major move in the call center space in 2016 by buying InContact. Genesys Acquires Altocloud.
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