CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

Totango

JANUARY 10, 2019

You’re an expert at providing the quality SaaS and subscription products your customers love. It should offer the visibility needed to gauge each stage of the customer journey through KPIs, dashboards, analytics, and best practices. Top SaaS companies with flexible, innovative. Does this sound like a tall order?

Enterprise 63

Enterprise SaaS CRM Upselling 63

SmartKarrot

MAY 13, 2020

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. How to identify customers/users appropriate for a cross sell or upsell?

SaaS 10

SaaS Upselling Analytics Metrics 10

Squelch

MAY 27, 2019

Even more notably, in 2016, Forbes Insights and SAS concluded that 90 percent of global executives who used data analytics reported that they “improved their ability to deliver a superior customer experience.” How Can Data Improve CX?

Customer Experience 40

Customer Experience Average Handle Time First call resolution Upselling 40

Nicereply

JUNE 18, 2020

SaaS and eCommerce have been around long enough that some companies now have customers for over a decade. Sprint deployed predictive and self-learning analytics to identify customers at risk of churn and proactively provided personalized retention offers. In SaaS, the most common cohort analysis is done based on the time of signup.

Customer retention 125

Customer retention Feedback Surveys Metrics 125