OctopusTech

JULY 18, 2018

Technical Support. Call centers also offer technical support which enables the internet service providers to differentiate itself from their competitors with a high level of service quality, problem resolution and quicker responses to help bring a big smile on the customers’ faces which ultimately leads to healthier bottom lines.

Call Center 48

Call Center Telecommunications Government Technical Support 48

Kayako

OCTOBER 29, 2015

Customer interactions were at the top of this list, and many entrepreneurs and small companies were considering why they should hire a support rep in house when they could outsource one for $4 or less an hour? Slowly coming back home: 2010 – 2015. 2015 – onwards. Then the boom of US-based virtual assistants happened.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Comm100

JUNE 15, 2022

Unlike human agents, chatbots have an unlimited capacity, which means that their capability scales with your customer needs in ways that traditional support can’t. Tangerine Telecom began using Comm100 Live Chat in 2015 to bring their broadband customers more convenient and accessible support. Tangerine Telecom.

Chatbots 79

Chatbots Customer Service Wait times Technical Support 79

Vonage

MARCH 11, 2016

Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Pressed the number for technical support. How Verizon supported Melanie. Perhaps one reason is that many contact centers don’t support this channel the right way. Let me tell you why.

Customer Support 63

Customer Support Wireless Technical Support Average Handle Time 63

TechSee

JANUARY 25, 2023

[link] Curtis Woods, Director of Technical Services Curtis is the Director of Technical Services for Fresenius Medical Care North America , responsible for a nationwide field service organization, the technical training program, and a 24 / 7 technical support call center.

Automotive 41

Automotive Management Enterprise B2B 41

Comm100

JANUARY 14, 2016

According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015. Gone are the days when companies could offer only phone and email options for customer service and technical support. As the data suggests, the time for companies to move to proactive support methodologies is now.

Customer Service 0

Customer Service Self service Advertising Airlines 0

Sykes

MARCH 18, 2019

SYKES’ differentiated full lifecycle management services platform effectively engage customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support and retention. Its Americas and EMEA regions primarily provide customer?engagement

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

Jon Arnold

MAY 30, 2017

This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. On November 21, 2015 we held the first SSG Alex Viola Memorial Car Show. It was truly revolutionary for the time. After a few years, my role began to evolve.

Consulting 45

Consulting Consulting Engineering Sales 45

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Sukhpreet Anand , Technical Support Consultant.

Customer Support 56

Customer Support Self service Technical Support Consulting 56

Netomi

JANUARY 5, 2022

After receiving numerous recognitions in his role at Citi, Eliason was named Executive VP, US Digital, and Customer Experience for Zeno Group in October 2015. Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named 2015’s best marketing podcast by the Content Marketing Awards.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? On the other hand, if your company is selling products in China or Japan, support needs to be offered in each of their respective native languages as English is not as widely spoken or understood in both these countries. Or maybe something even worse happens in winters.

Customer Service 144

Customer Service Customer Support Self service Technical Support 144

RichCall

SEPTEMBER 13, 2017

The contact centre will support this by providing hints, tips, education and technical support. In fact this number increased from 67% in 2012 to 84% in 2015. The contact centre will support this by providing hints, tips, education and technical support. Colin Taylor. Teresa Cottam.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

LiveChat

MAY 31, 2016

The lowest response time, the better customer satisfaction – Customer Service Report 2015. Piotr: Our CS team consists of 18 people: 15 of customer service agents and 3 dedicated dedicated programmers for tier 2 technical support, 2 customer success managers. Typing speed matters.

Customer Service 40

Customer Service Technical Support Personalization Metrics 40

TechSee

DECEMBER 5, 2017

Within a couple of months, we reduced our support overheard by 80% while significantly improving our agents’ response time. Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality.

Contact Center 116

Contact Center Technology Self service Call Center 116