Talkdesk

AUGUST 28, 2020

In the second one, I got fired after a false accusation of being involved in a colleague’s scheme to steal money from customer accounts. Following six years of a challenging journey as a call center agent, I joined Talkdesk® as a technical support representative in 2015.

Customer Experience 122

Customer Experience Technical Support Call Center Accountability 122

Vcaretec

JUNE 6, 2022

Retailers also may have attrition during the season, likely around 15%, and that needs to be accounted for during the interview phase. Customer support representatives need to also have support, in the form of human resources, IT, and care analysts ready to on-board, offer technical support, and monitor your care analytics.

Customer Care 97

Customer Care Technical Support Upselling Analytics 97

Comm100

JUNE 15, 2022

With a little learning and guidance from Comm100’s bot architect team, I built our bot from scratch with no technical knowledge. I think anyone who has a social media account can build a Comm100 Chatbot.” – Lachlan Todd, Communications & Systems Coordinator at Thompson Rivers University. Tangerine Telecom.

Chatbots 78

Chatbots Customer Service Wait times Technical Support 78

Vonage

MARCH 11, 2016

Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Pressed the number for technical support. How Verizon supported Melanie. Perhaps one reason is that many contact centers don’t support this channel the right way. Let me tell you why.

Customer Support 63

Customer Support Wireless Technical Support Average Handle Time 63

Comm100

JANUARY 14, 2016

According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015. Gone are the days when companies could offer only phone and email options for customer service and technical support. As the data suggests, the time for companies to move to proactive support methodologies is now.

Customer Service 0

Customer Service Self service Advertising Airlines 0

Jon Arnold

MAY 30, 2017

My first project was to develop a call accounting system for NEC’s flagship product, the NEAX 22 series. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. On November 21, 2015 we held the first SSG Alex Viola Memorial Car Show.

Consulting 45

Consulting Consulting Engineering Sales 45

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98