Customer Guru

MAY 1, 2018

The thought became a reality in 2015 when we achieved an NPS rating of 70. From being a blog to being one of the world’s leading certification training providers, how have you been able to manage a consistent experience through this rapid phase of growth? gets trained by a big-data expert from India or U.K,

Customer centricity 70

Customer centricity Big data Business Process Outsourcing outsourcing 70

Natalie Petouhof

JULY 14, 2015

Nominate yourself or someone you know by August 7, 2015. Complimentary admission to the SuperNova Award Gala Dinner and Constellation’s Connected Enterprise for all finalists (November 4-6, 2015) lodging and travel not included. • Winners featured on Constellation’s blog and weekly newsletter.

Enterprise 65

Enterprise Marketing Technology Customer Experience 65

Avaya

AUGUST 21, 2017

Here are a few emerging trends that could help boost your digital identity: Analytics: The beauty of big data, data aggregation, and analytics systems is that they can be used to collect endless amounts of usable data. Leagues use data from wearables, sensors, etc. to improve team performance.

Big data 50

Big data Entertainment Analytics Technology 50

Natalie Petouhof

FEBRUARY 11, 2016

They feel this data from Viant gives Time competitive advantage compared to its competitors or “rivals industry leaders Facebook and Google” when it comes to ad tech and provides a first-party data set. Vanderhook said, “We’ve seen return on investment improve by a factor of 10 or 20.”

Advertising 65

Advertising Entertainment Analytics Sales 65

Natalie Petouhof

JUNE 15, 2015

New Journey Builder activities, triggers and events with Sales Cloud and Service Cloud will be available in Q4 2015. New Active Audiences display features are expected to be generally available in Q3 2015. Active Audiences is generally available today for customers. Active Audiences pricing starts at $4,200 per month.

Marketing 86

Marketing Advertising CRM Sales 86

Natalie Petouhof

FEBRUARY 24, 2016

In early 2015, as part of Infosys Renew-New strategy they established a $500million Infosys Innovation fund. Big Data & Analytics. Tweet These are significant times when IT innovation will shape not only our business but the future of our world. Their areas of focus are: . Machine Intelligence. Infrastructure & Cloud.

Government 40

Government Consulting Consulting Analytics 40

Natalie Petouhof

AUGUST 9, 2015

1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. This evolution requires a different mindset and approach to customer lifetime value. Four Areas Needed to Master Customer Success Management. [1] Companies who believe in customer experience build CSM organizations.

Sales 61

Sales Management Analytics Marketing 61

Natalie Petouhof

DECEMBER 1, 2015

Building on the integration of Parature knowledge management in spring 2015, they now have a new role driven agent experience with the Interactive Service Hub, native Knowledge Management, surveys to capture voice of the customer and field service capabilities with our recent acquisition of FieldOne.

CRM 56

CRM Analytics Sales Self service 56

Natalie Petouhof

FEBRUARY 28, 2016

The latest version of Verint Performance Management became generally available in November 2015. Using gamification, organizations can engage employees, motivate them to improve skills and knowledge and solve problems, as well as enable them to take action and immediate control over their performance.

Gamification 45

Gamification Management Analytics Metrics 45

Natalie Petouhof

FEBRUARY 24, 2016

Modern POS devices are allowing retailers to better understand their customers, provide more customized service, and help them achieve compliance with new security measures being implemented in 2015. If you want more information, visit the Retail Newsroom , The Windows for Your Business Blog , and The Dynamics Blog.

Personalization 40

Personalization Entertainment Marketing Sales 40

Natalie Petouhof

SEPTEMBER 16, 2015

This world of connected devices and digital content presents an enormous opportunity for companies to take advantage of the new data. In a June 2015 report, the McKinsey Global Institute estimates that IoT applications may have a potential economic impact of as much as $11.1 trillion per year by 2025.

Engineering 49

Engineering Sales Technology Marketing 49

Natalie Petouhof

JULY 14, 2015

The goal is to have consumers view the industry as a responsible user and steward of consumer data and insights – thus forming the common foundation from which the digitally enabled value exchange can be optimised by individual companies.

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

Natalie Petouhof

MAY 9, 2016

As we listened to Mark V. Hurd’s (Co-CEO or Oracle) keynote, he talked about the issues in IT spending. He estimated, worldwide IT spending is down over the last five years and down 5.1% He also talked about revenue growth being stalled because companies are focusing on cost cutting to make their numbers for Wall Street.

Banking 40

Banking Sales Marketing B2B 40

Natalie Petouhof

DECEMBER 14, 2015

This report comes after two years of research that was conducted in collaboration with MIT’s Center for Digital Business from January 2014 to September 2015. Covering Customer-Facing, Digitized Organizations.

Enterprise 40

Enterprise Surveys Technology Customer centricity 40

SmartKarrot

FEBRUARY 3, 2022

It also enables affiliates to make money by marketing and selling content on websites, private blogs, and other platforms. Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow. Olist was founded in 2015. Founded in: 2015. Founded in: 2011.

SaaS 10

SaaS Real estate Construction Transportation 10