Interactions

SEPTEMBER 19, 2019

Thanks to FSTEC , it’s never been more clear how far restaurant technology has come – and just how close the future really is. In 2013, Aloha (NCR) and MICROS (Oracle) accounted for about 43% of the restaurant POS market; by 2017, that number was down to about 30% and continues to fall. ” Do you picture robot waiters?

APIs 70

APIs Big data Engineering Sales 70

Customer Interactions

APRIL 6, 2013

I’ve just returned from Global Security Asia (GSA) 2013 which is said to be Asia Pacific’s premiere conference and exhibition on security and counter terrorism. One thing that stoodout this year was the focus on Big Data. In particular, open source intelligence and unstructured data analyticswere two hot topics.

Big data 34

Big data Government Management Technology 34

Taylor Reach Group

MARCH 26, 2018

The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Avaya

OCTOBER 25, 2017

Consider Bank of America’s new ATM Teller Assist , a next-gen offering that “combines the technology and convenience of an ATM with the human touch of a teller.” The technology has been activated in four test cities including Miami and San Francisco, with 6,000 more already upgraded and ready to go.

Banking 58

Banking Telecommunications Big data Self service 58

CSM Magazine

JULY 28, 2015

When technology was deployed, it was predominately committed to optimizing the BPO infrastructure and managing “bums in seats” BPO suppliers focused on solutions that could mitigate operational costs and driving process efficiency. new jobs in the IT / BPO sector by 2016.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

C Space

MAY 26, 2020

Nissan and Renault are each planning substantial restructuring and cost cuts; the crisis at both carmakers has accelerated efforts to resolve disagreements that have hurt collaboration and cost-sharing in technology and product development for five years. The alliance also includes Mitsubishi Motors. According to a survey taken by the U.S.

Education 52

Education Advertising Sales Transportation 52

aircall

MARCH 19, 2021

And out of those who do practise data collection, only 12% analyze it. This is because, with Big Data being so, well, big, it can become overwhelming to process. In 2013, Adobe had reported that people were able to hack their system. Technology is here to help you, so how you leverage it matters.

Sales 62

Sales CRM Marketing Best practices 62

Tethr

DECEMBER 7, 2020

Technology has come a long way since 2013 when CEB published the book. Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually.

Coaching 72

Coaching Banking Customer effort Wireless 72

AWS Machine Learning

MARCH 15, 2024

Randy has held a variety of positions in the technology space, ranging from software engineering to product management. He entered the big data space in 2013 and continues to explore that area. Prior to joining AWS, Arnab was a technology leader and previously held architect and engineering leadership roles.

Healthcare 104

Healthcare Big data Engineering Accountability 104

Tethr

MAY 22, 2019

Technology has come a long way since 2013 when CEB published the book. Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would deliver, but without the cost or time required to do the work manually.

Wireless 67

Wireless Coaching Banking Accountability 67

AWS Machine Learning

FEBRUARY 1, 2024

Randy has held a variety of positions in the technology space, ranging from software engineering to product management. He entered the big data space in 2013 and continues to explore that area. He holds an MSEE from the University of Michigan, where he worked on computer vision for autonomous vehicles.

Best practices 110

Best practices Engineering SaaS APIs 110

AWS Machine Learning

JANUARY 4, 2024

Randy has held a variety of positions in the technology space, ranging from software engineering to product management. In entered the Big Data space in 2013 and continues to explore that area. Arghya is focused on Big Data, Data Lakes, Streaming, Batch Analytics and AI/ML services and technologies.

Best practices 117

Best practices Enterprise Engineering APIs 117

ChurnZero

JUNE 3, 2022

Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: If you could use technology to solve one world problem what would it be, and why? This was back in 2013. I would have thought it’d be big data, etc. You Mon: Right, and technology helps.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: If you could use technology to solve one world problem what would it be, and why? This was back in 2013. I would have thought it’d be big data, etc. You Mon: Right, and technology helps.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2013. Movile is a SaaS company offering technology services to several business actor industries, including food & grocery, content services, payment & financial services, ticketing, and more. Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2013.

SaaS 10

SaaS Finance Advertising Engineering 10

AWS Machine Learning

NOVEMBER 24, 2023

The SnapLogic Intelligent Integration Platform (IIP) enables organizations to realize enterprise-wide automation by connecting their entire ecosystem of applications, databases, big data, machines and devices, APIs, and more with pre-built, intelligent connectors called Snaps. Sandeep holds an MSc.

APIs 84

APIs Engineering SaaS Enterprise 84