Beyond Philosophy
FEBRUARY 25, 2016
Trust creates, what my colleague Colin Shaw calls, an emotional bank account. At Target, though, trust was broken with data breaches affecting 110 million customers (40 million accounts, and the theft of 70 million more customer records), whose bank security has been significantly impaired, with massive withdrawals.
Avaya
OCTOBER 25, 2017
Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!
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ShepHyken
JUNE 28, 2019
Yet bank employees did not disappear with the advent of the ATM. The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities. Technology replacing humans. That’s what we all fear. And yet, a net gain in human jobs is also expected.
Outsource Consultants
MAY 8, 2024
Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. This early wave put Colombia on the map for outsourcing. While demand dipped after this initial boom, Colombia stayed within the spotlight.
Beyond Philosophy
JUNE 11, 2015
Walmart, has been considering development of its own ‘house’ bank, which would provide even more customer data. What Publix does, instead of loyalty cards, is try different alternative approaches to build sales. Some retailers do more than emphasize the sales and service fundamentals. Like Tesco is already doing in the U.K,
Comm100
SEPTEMBER 28, 2021
The existing channels that LMCU had in place included phone, email, and online banking, and they wanted a modern solution to let customers connect more flexibly. Many credit unions are behind in digital transformation, and within the banking and credit union sector, live chat adoption is just below 60%. Live chat can be very personal.
CX Global Media
JULY 12, 2019
Shawna Fuller Director of Customer Service/Corporate Sales, GiftTree. About Shawna Fuller : I have been with GiftTree for 15 years as Director of Customer Service and B2B Sales. Joe heads Coca-Cola’s 300+ person Inside Sales and Service team and serves as Site Manager. EXPERT SESSION – Unleashing Agent Retention.
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