Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CX Global Media

JUNE 6, 2017

Yet, as we know, language is crucial in providing a great customer experience. To get a better understanding and grip on managing your omnichannel language support, to be able to deliver a non-native language customer experience that engages, you need proper tools. Managing Language Support. Engineering and science too.

Contact Center 176

Contact Center Government Healthcare Call Center 176

CSM Magazine

JANUARY 27, 2021

Providing a great customer experience has never been more important than it is today. Recent events have shown how an unexpected health and economic crisis can dramatically affect customer behavior and many unprepared retailers have been forced to lay off employees or even shut up shop due to loss of business.

Sales 52

Sales Customer Care outsourcing Customer centricity 52

ClearAction

DECEMBER 14, 2017

Alignment with customers is the essence of customer centricity, and since customers make paychecks possible, internal branding is an integral component of customer experience management. The post Customer Centric Internal Branding appeared first on ClearAction Customer Experience Consulting.

Customer centricity 59

Customer centricity Morale Advertising Surveys 59

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Horizon CX

APRIL 4, 2019

As CX professionals, we are largely compelled to align with our respective organization’s sales and marketing functions and for good reason—they are generally the ones carrying out the strategy and business goals established by leadership and guiding the rest of the organization forward. It’s simply a matter of form.

Customer centricity 40

Customer centricity Sales Engineering Construction 40

Taylor Reach Group

MARCH 20, 2018

While AHT is reduced, the overall results also include lower quality calls, reduced sales and/or increased call volume. Such enhancement must be considered as part of the overall Contact Center performance to ensure that the quality of customer service is not diminished or better yet, has improved. What is the solution?

Average Handle Time 80

Average Handle Time Contact Center Call Center Coaching 80

Beyond Philosophy

NOVEMBER 9, 2023

Statistic #1: Gallup Analytics says companies that apply the principles of behavioral economics can outperform their competition by 85% in sales growth and more than 25% in gross margins. Statistic #3: Forrester says 41% of customer-obsessed companies achieved at least a 10% revenue growth, compared to 10% of less matured companies.

Customer retention 195

Customer retention Sales Consulting Consulting 195

Beyond Philosophy

SEPTEMBER 13, 2016

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. You Also Might Like… B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?

B2C 341

B2C B2B Wireless Customer centricity 341

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Really unique experience!

Sales 133

Sales Consulting Consulting Coaching 133

ChurnZero

JANUARY 13, 2022

“Our customers are our inspiration, and we grow as they grow. Adi also led WalkMe’s EMEA customer success team. Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. In his 2010 book, Marketing 3.0: Are customer experiences ‘human’ and branded?

Airlines 360

Airlines Marketing Enterprise Advertising 360

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).

call center software 98

call center software Call Center APIs Contact Center 98

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years. How is your team structured?

Coaching 56

Coaching Upselling Accountability Sales 56

Beyond Philosophy

NOVEMBER 10, 2022

As you know, on another podcast, we hosted the president of the American Customer Satisfaction Index (ACSI) , where he shared that between 2010 and 2019, only one-third of organizations improved their Customer Experience. She advises Customer Experience champions to be specific in their requests.

Telemarketing 195

Telemarketing Healthcare Customer effort Personalization 195

ChurnZero

JULY 24, 2020

Customer Success is often the conduit for change – whether you’re getting a customer to adopt your product, change their existing processes, test an untried strategy, or expand their account. Customers don’t value your word, which as consultants, is how you effect change to drive success.

Surveys 59

Surveys Consulting Consulting Upselling 59