2010 Analytics Personalization Technology 
TeamSupport
JANUARY 9, 2024
Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?
CCNG
OCTOBER 19, 2022
Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Oracle, 2022) The top three reasons a consumer would trust a brand are the quality of the product (66%), personal experience with the brand (53%), and consistency (32%).
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TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Follow on LinkedIn.
Momentum Telecom
MARCH 30, 2020
The technology you use while working remotely might not replace the in-person interactions you’re used to. In the US, more than 93 percent of Americans have access to broadband, compared to only approximately 75 percent in 2010². Enter call reporting, such as with Momentum Voice Analytics.
CSM Magazine
FEBRUARY 28, 2023
This unique demographic encompasses both Gen Z, those born from the mid-1990s onwards, and Gen Alpha, those born from 2010 onwards. They are not only comfortable with technology, but also expect it in their interactions with brands. What Sets Gen Zalpha Apart from Other Generations?
Solvvy
AUGUST 21, 2020
In 2020 it’s become more important than ever to provide your customers with fast, effective, and personalized support. Technology in next-gen chatbots is far better than traditional bots. Next-gen chatbots provide support analytics and customer insights. The Time is Right for a Customer Support Chatbot.
Fonolo
JANUARY 14, 2020
When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry.
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